Wigley DIY Reviews

Name: Wigley DIY
Rating: 4.92

4.9 Rating 5,517 Reviews

98 %

of reviewers recommend Wigley DIY

Company Reviews

Product Reviews

Metrics

4.9

Based on 5,517 reviews


Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Next Day
On-time Delivery	96%
Accurate And Undamaged Orders	98%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	5 out of 5

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Phone:

01299 877514

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Wigley DIY 5 star review on 5th March 2024

Jayne

Wigley DIY 5 star review on 18th July 2023

IAN CALLARD

Wigley DIY 5 star review on 30th November 2022

Hilary Tringham

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Still waiting for my product.”

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Posted 3 years ago

“never sent me a tracking number and apparently sent item to the wrong address”

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Posted 3 years ago

Hi Kyle, As mentioned in our previous correspondence your order was accidentally sent with another parcel to a different customer. Because of the error you didn't receive any tracking information and we got a notification to say it had been delivered, albeit to the wrong address. As soon as you made us aware that you hadn't received your order we issued a full refund as we could not get a replacement out to you. We have been trying to get the parcel collected from the customer it was delivered to but have had a couple of issues made worse by coronavirus due them being located in the south east and our couriers deciding not to collect or deliver there when they went into tier 4 before Christmas. I did offer to get the parcel delivered to you completely free of charge as a gesture of goodwill and an apology for our mistake. I tried to phone you and sent you an email offering this but got no response. I will assume from your lack of response and this review that you do not want to take us up on this offer. Kind Regards James Allen Director

Posted 3 years ago

“Still not received my paint”

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Posted 3 years ago

“Placed and paid for next day delivery for an in stock item and then get told sorry we don't have any the next day.”

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Posted 3 years ago

Hi David, I've just had a look into this and I can see that a member of the team contacted you to apologise as soon as we realised this product was not available. But once again we are really sorry we let you down on this occasion. We are a bricks and mortar store as well as an online store and sometimes stock control is thrown out by theft, or items having damaged barcodes etc. We do try to carry some 'buffer stock' however when we looked into it we discovered it the item had been discontinued by our supplier and was therefore not arriving when we repeatedly ordered it. This problem does occur from time to time but we can usually get more stock from our suppliers very quickly and minimise the delay in sending products out. I have to take exception to one of the points you made. Your order was placed around midday on the 25th November and we emailed you at 2.45pm on the same day with the bad news that it was unavailable after trying our best to get some from a couple of different suppliers. Sorry again for the inconvenience caused, Kind Regards James Allen Director @ Wigley DIY

Posted 3 years ago

“Just that the Hozelock supply hose was £6 more in your store I purchased than ordering on line”

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Posted 3 years ago

Hi Ronald, Thanks for your feedback. The online prices change on a regular basis depending on the time of year and competitor pricing. Obviously it takes longer to change prices physically in store so often we leave them as they are. You should find that our online prices are competitive with large online retailers and our in store prices are competitive with large bricks and mortar businesses. We are a small family business and feel we are doing our best to compete in this ever changing retail environment. We also factor in the vastly different overheads of running the shop and the website in our pricing strategies. This means we can also factor in the cost of delivering the item to the web price. If you add the delivery charge on to the item you mentioned the prices will be almost identical. You will also find some items that are more expensive on the website than they are in store, it really does vary from product to product. I hope this goes some way to explaining the reasoning for the variation in prices. Kind Regards James Allen Director

Posted 3 years ago

“Good items at a good price but you don't deliver to Northern Ireland.”

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Posted 3 years ago

Hi Noel, Thanks for the feedback, even if I would describe it as a 'mixed review!' I hope anyone that reads your review will take the positives from it as we do try to offer good products at good prices. We have no reason to not want to dispatch items to Northern Ireland and if we could do it profitably we would. Unfortunately I just can't get a competitive price to deliver there from any of the couriers I have spoken to. I would have to charge upwards of £25 for a small parcel which would make us too expensive. I can't send via the post office as the list of prohibited items is vast and includes many of our best selling items such as oil based paint and aerosols. We are not a large multinational corporation, we are a small family run business and therefore do not (yet!) have the buying power to pressure the couriers into better prices. I hope this goes some way to explaining our reasoning. Kind Regards James Allen Director

Posted 3 years ago

“Your company is grossly inefficient without any ambition or professionalism”

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Posted 3 years ago

Hi Nick, Sorry to hear you are not happy with the service you received. I have spoken to the web department who explained to me the situation. I believe you are unhappy that we do not currently deliver to the Isle of Wight. I can assure you that this is not due to a lack of ambition, but simply because we cannot service any offshore islands profitably at this time. The fees charged by all couriers except the Post Office (who we can't use for a number of reasons) charge ridiculous fees and we would lose money. That is what I would describe as inefficient and unprofessional. We do explain this on our 'Delivery and Returns' page which is available to read before you order. I have read the email that you were sent when we explained this to you and would not describe that as unprofessional in any way. I therefore feel your review is unfair, and by far outweighed by the number of 5 star reviews praising us for our service during this difficult time. My grandfather started this business over 50 years ago and I do not believe we would still be trading if your opinion was accurate. Kind Regards James Allen Director

Posted 3 years ago

Wigley DIY is rated 4.9 based on 5,517 reviews