The Westbourne Centre Reviews

Name: The Westbourne Centre
Address: The Westbourne Centre, 53 Church Road, Edgbaston, Birmingham
Rating: 4.94

4.9 Rating 279 Reviews

99 %

of reviewers recommend The Westbourne Centre

Company Reviews

Metrics

Info

4.9

Based on 279 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Own Driver
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5

Visit Website

Phone:

01214560880

Email:

carly.dalton@westbournecentre.com

Location:

The Westbourne Centre, 53 Church Road, Edgbaston
Birmingham
B15 3SJ

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Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Following a positive and informative initial consultation I attended for a wisdom tooth extraction on the 25th of July. Tim Martin and his team put me completely at ease, explaining every step of what was happening during the procedure. They also gave excellent care advice on looking after the area as it healed and what to expect in the coming days. Everything has gone fantastically well - I am delighted. All of the staff at The Westbourne Centre that I either met in person or spoke to on the phone were just brilliant, being friendly, helpful and efficient, so I would like to give a huge thank you to you all. I would definitely recommend The Westbourne Centre and its services.”

Helpful Report

Posted 3 years ago

Hi Mikki, Thank you for taking the time to leave your wonderful feedback. We are so pleased to hear you had a fantastic experience with us. We will pass your lovely comments onto Mr Martin and the rest of the team. Best wishes the Westbourne Centre

Posted 3 years ago

“I had minor facial surgery on 29th July following an earlier consultation with Mr Nishikawa. I cannot fault The Westbourne Centre in any aspect of my treatment, which has been caring , empathetic and professional from start to finish. The staff are exemplary, combining good humour with competence, and thereby enhancing patient confidence. Thank you Mr Nishikawa and the team: I will have no hesitation in warmly recommending your services to others.”

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Posted 3 years ago

Hi Anthony, Thank you kindly for leaving such amazing feedback, we are so happy to hear you had a great experience with us. We wish you a speedy recovery. We will also pass your comments on to Mr Nishikwa and the rest of the team. Best wishes The Westbourne Centre

Posted 3 years ago

“I cannot praise The Westbourne enough. I had septorhinoplasty 2 weeks ago and couldn’t be happier. Every single person I came into contact with were faultless. Their caring nature is 2nd to none. I was very nervous and they went above and beyond to ensure I felt supported. Mr Nishikawa has the most wonderful bedside manner and ensured at every stage I was well informed. Carol was fantastic from the moment I arrived - I felt like I was the only patient there that day. The theatre team, including Simon the anaesthetist, were just amazing. Kind, funny and clearly highly skilled in their field. Putting me at ease instantly. I am at the start of my recovery journey with lots of swelling but already so pleased with the results. Thank you again - you made a tough day run seamlessly.”

Helpful Report

Posted 3 years ago

Hi Becky, Thank you for taking the time to write such a wonderful review. We are so pleased to hear you are happy with your results. We wish you a speedy recovery. We will of course pass your lovely feedback on to Mr Nishikawa, Carol and the rest of the team. Best wishes The Westbourne Centre

Posted 3 years ago

“WOW.. Thank you Mr Evans for a prompt precise consultation. Knowledge and informative no Nonsense approach for my further treatment ( dental ) . I left feeling reassured and confident . I have no qualms that I’m in the right place and hands for my treatment. Thank you again .”

Helpful Report

Posted 3 years ago

Hi Linda, Thank you for taking the time to leave us your lovely feedback. We will pass your comments on to Mr Evans and the rest of the team. Best wishes The Westbourne Centre

Posted 3 years ago

“I recently had a root extraction with Tim Martin. I was very impressed with his caring attitude putting me at ease straightaway.The procedure was painless and have had no problems since. I was also very impressed with all the staff and would like to thank them too.”

Helpful Report

Posted 3 years ago

Hi Joyce, Thank you for taking the time to leave such lovely feedback. We will pass your comments on to Mr Martin and the rest of the team. Best wishes The Westbourne Centre

Posted 3 years ago

“I had surgery on 7th July to remove cataracts and replace a lens. Everyone in the nursing team were so reassuring and friendly and completely put me at ease. The operation was successful and the manner in which the surgeon (Mr. Glover) carried it out was brilliant - he talked me through everything that he did and I didn't feel a thing. I received a follow-up phone call the next day from a nurse to check how I was, which again was very reassuring. Wonderful and friendly is how I found the team at the Winterbourne Centre.”

Helpful Report

Posted 3 years ago

Thank you for taking the time to write a lovely review, Malcolm! We're glad that the team were able to put you at ease and we will pass your comments on to them. Best wishes The Westbourne Centre

Posted 3 years ago

“Today I attended for a wisdom tooth extraction with dentist Tim Martin. Including today and the consultation a couple of weeks ago I am delighted with the service. Mr Martin is so professional and explains the process step by step and I felt totally comfortable throughout the procedure which proved more tricky than first thought. I did not have any pain and was given every opportunity for breaks if needed. . I would like to say thank you to Mr Martin and his assistants on both occasions for making the experience extremely positive and creating such a calm ambience throughout. As a dentist I would highly recommend Tim Martin and especially for any nervous patients out there.”

Helpful Report

Posted 3 years ago

Thank you for your lovely review Dany - we're glad that the team were able to put you at ease and make you feel calm! We'll pass your comments on to Mr Martin and the rest of the team. Best wishes The Westbourne Centre

Posted 3 years ago

“I was nervous having my operation but the staff were so caring and professional they made me feel at ease and confident I was in safe hands. I would 100% go again.”

Helpful Report

Posted 3 years ago

Thank you for your lovely review Kathy! We're glad that we were able to put you at ease and we will pass your comments on to the team. Best wishes The Westbourne Centre

Posted 3 years ago

“I underwent surgery today and was very apprehensive. The whole experience from arriving into reception and leaving after surgery couldn't have been any better. I was looked after the whole time, made to feel totally at ease and all my questions were answered to calm my nerves. A special mention to Chery and Carol who are an absolute credit to the clinic. Nothing was too much trouble for them and really know how to make you feel relaxed as possible. I can't forget to mention the excellent cup of tea Cheryl made after surgery. My surgeon Mr Dhaliwal really put me at ease and explained the complexity of the surgery and possible outcomes. The aftercare is second to none and nothing is too much trouble. Thank you all so much for making me feel so welcome, cared for and totally putting my mind at ease. Very highly recommended.”

Helpful Report

Posted 3 years ago

Hi Mr Powell, Thank you kindly for your lovely review. We are so pleased that we could put your mind at ease. We will pass your wonderful comments onto Mr Dhaliwal, Cheryl, Carol and the rest of the team. Best wishes The Westbourne Centre

Posted 3 years ago

“Amazing Service! I've recently had an SMAS facelift and upper eyelid surgery at The Westbourne Centre. The quality of the service I've received in all departments has really been exemplary. The booking process was straightforward and efficient. I was able to ask as many questions as I wanted to make me comfortable with my choices about what surgery was appropriate for me. Anja, who was my initial contact kept me very well informed about timelines and costs of the procedures I'd chosen. Mr Nishikawa was my surgeon and from the first time I met him I felt very confident that he was the right person to perform my surgery. His professional profile is well documented, but equally important to me, was having a 'connection' with the surgeon. Mr Nishikawa's professionalism, combined with his ability to explain the more technical aspects of what he intended to do, made me feel at ease quite quickly. His sense of humour and relaxed manner was also key in identifying him as my go-to guy. On the day of surgery, Cheryl was my appointed nurse. She looked after me throughout the day from receiving me into the waiting room, throughout the theatre time and during my recovery. There were so many people involved in my surgery, I must apologise if I leave anyone out, but I really had a great feeling from Carol, Maggie, Simran and Dave, the guy I seem to remember, who had to haul me up the operating table when I'd slid down in a semi conscious state! Despite the pain and discomfort post surgery, I can only describe the experience as one where I felt very well looked after and totally reassured that everyone involved was in my corner. During the early stages of recovery unfortunately, I experienced some minor post operative complications. The follow up support I received to address these issues really couldn't have been better. From a 24 hour on call service to Mr Nishikawa providing ad-hoc appointments, whenever I had a concern, post surgery; these aspects of being a client at The Westbourne Centre are what really sets it apart from the rest. As I required several follow up visits, it would be remiss of me not to mention the high quality of the reception team. I was greeted with a friendly and professional approach, they remembered my name and all the little details you want when you visit anywhere, well, that's exactly what they delivered. Additionally, in my post surgery visits, I've been privileged to have been cared for by several members of the nursing team, supporting Mr Nishikawa. Jo, was at my first visit, when I'd only just had surgery. She was calm and confident at a point when I was feeling very sorry for myself indeed! I'd like to give a big shout out to Maxine, another of the nurses involved with my surgery; I've seen Maxine frequently during my visits. She's got the most calming and caring manner. She's a super asset to The Westbourne Centre. And of course, Karen.... well, what can I say? Karen was involved with me on several occasions and her no-nonsense approach, combined with a wicked sense of humour really helped me get through some of the less glamorous aspects of having a facelift. That includes taking out my stitches and scalp staples, and providing me with the opportunity to scream out all manner of expletives when we had a little sensitive spot she'd got to work on! To summarise, in my opinion,The Westbourne Centre is definitely a good destination if you're considering cosmetic surgery. I can't praise them highly enough. Thanks so much to everyone!”

Helpful Report

Posted 3 years ago

Hi Nigel, Wow, thank you so much for taking the time to write such a wonderful review. We are overjoyed to hear you've had such an amazing experience with us. We hope your healing is going well! We will, of course, pass your lovely comments onto Mr Nishikawa, and the rest of the team mentioned. We would like to thank you for choosing us to carry out your procedure. Best wishes The Westbourne Centre

Posted 3 years ago

“The care and the reassurance from both nurses and doctors even writing now makes me emotional. I have cyst on the right side of my breast this was done yesterday 14/6/22 . The engagement of all the staff in the theatre checking on me to see that l was okey, made me felt so safe even though l still have couple of days for the stitches to be removed. When l left tue hospital l was emotional, emotional because l have never seen nurses and doctors given their whole attention to see me get well that’s why l kept thanking them and also emotional.”

Helpful Report

Posted 3 years ago

Hi Hilda, Thank you for your 5-star review. We are delighted to hear you had excellent care on the day of your surgery. We will pass your lovely comments on to our clincal team. Best wishes The Westbourne Centre

Posted 3 years ago

“Absolutely first class service all round,staff very reassuring.surgeon friendly and a excellent procedure,many thanks all .”

Helpful Report

Posted 3 years ago

Hi, Thank you for your 5 star review, we are pleased to hear you had an excellent experience with us. Best wishes The Westbourne Centre

Posted 3 years ago

“I had breast implant replacement surgery under sedation with Dr Nishikawa. I am extremely happy with the very thorough consultation with Dr Nishikawa who explained in detail the procedure and made me feel very confident in him, through to operation and follow up appointments. All staff were very welcoming, caring and friendly. I am delighted with the results. Many thanks”

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Posted 3 years ago

Hi Nicola, Thank you for your kind review. We are so pleased to hear you are delighted with your results. We will pass your lovely comments onto Mr Nishikawa and the rest of the team. Best wishes The Westbourne Centre

Posted 3 years ago

“Brilliant Place for your needs. The service I was give was second to none ,the Surgeon mr David Cheung ,the theatre staff and nurses ,all so very kind and considerate. I would recommend them to anyone . Top Marks ⭐️⭐️⭐️⭐️⭐️”

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Posted 3 years ago

Thank you for your fabulous review David - we're pleased that you would recommend us! Best wishes The Westbourne Centre

Posted 3 years ago

“Had the best experience the doctor was very nice and also made sure I was okay every minute.”

Helpful Report

Posted 3 years ago

Hi, Thank you for your 5-star review, we are so pleased to hear you had a great experience. Best wishes The Westbourne Centre

Posted 3 years ago

“I cannot recommend The Westbourne Centre enough, I have been treated by Dr Rajpar and his team for BCC on my nose, from the initial biopsy through to the Mohs procedure he carried out I was treated brilliantly by every member of staff I came into contact with. I was then referred to Mr Nishikawa to have reconstruction on my nose, which was performed under sedation, and again every member of staff I met were fantastic. Absolutely nothing was too much trouble, Special thanks to the theatre staff who all put me at ease and the nurses in recovery who looked after me so well following the procedures. I even got a phone call on the evening after I'd gone home to make sure I was getting on okay. Also thanks to both secretaries who worked together to enable my surgeries to be done within 2 days of each other. This level of care is very much appreciated in such an anxious time, absolutely nothing was too much trouble. Thank you all!!”

Helpful Report

Posted 3 years ago

Hi Clare, Thank you kindly for such a wonderful review. We are so pleased to hear you had a brilliant experience here at the centre. We will of course pass your lovely comments onto Dr Rajapr, Mr Nishikawa and the rest of the team. Best wishes The Westbourne Centre

Posted 3 years ago

“From the very first moment I stepprd into the Westbourne Centre, I was treated with friendly professionalism all the way. I had the delight to be treated by Mr Wevill for lens replacement and the procedure was explained in every detail and the price explained and adhered to without any unpleasant extras etc. The surgery was excellently performed from the welcome nurses to the theatre work which was , of course, lead by Mr Wevill with amazing results. I would highly recommend both Mr Wevill and the Westbourne Centre for their outstanding performance. Thank you.”

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Posted 3 years ago

Thank you for your wonderful review, Michael! We're pleased that you would recommend us to others and we will pass your comments on to Mr Wevill and the rest of the team. Best wishes The Westbourne Centre

Posted 3 years ago

“I had to attend the Westbourne Centre to have an extraction. I can honestly say that I didn't feel anything during the extraction. Mr Martin is so professional and put me totally at ease. I would like to relay my sincere thanks to Mr Martin and his assistant Rachael for their kindness shown to me I am so grateful. I highly recommend the Westbourne Centre and especially Mr Martin.”

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Posted 3 years ago

Thank you for your lovely review, Marcia! We're glad that you would recommend to us others and we'll pass your comments on to Mr Martin, Rachael and the rest of the team. Best wishes The Westbourne Centre

Posted 3 years ago

“I had a full abdominoplasty a week ago. The team were so compassionate, caring and reassuring from the moment I arrived. I was extremely nervous about having sedation due to a traumatic previous experience with a C-section. The anaesthetist spoke to me at length about the sedation and he was happy to answers any questions. I have no memory of the sedation and this experience has restored my faith in having sedation. Dr Nishikawa’s results are amazing. He is truly a very talented surgeon. I was able to go home 1 hour after surgery and I am recovering quickly.”

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Posted 3 years ago

Hi, Thank you kindly for your wonderful review. We will pass your lovely comments onto Mr Nishikawa and the rest of the team. Best wishes The Westbourne Centre

Posted 3 years ago

“Amazing , I'd never thought I'd say that about oral surgery. Both were better than I could ask for , everything was explained simply and so much care was taken into everything. I honestly cannot thank them enough for making me feel at ease and being so thoughtful. Would definitely recommend if you need to come here. No faults at all, very clean and everyone is super friendly. Again thank you.”

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Posted 3 years ago

Hi Maurisa, We are so pleased to hear you had a great experience here at the Westbourne Centre. Thank you for recommending us for in future. We will pass your lovely comments on to the rest of the team. Best wishes The Westbourne Centre

Posted 3 years ago

The Westbourne Centre is rated 4.9 based on 279 reviews