The Westbourne Centre Reviews

Name: The Westbourne Centre
Address: The Westbourne Centre, 53 Church Road, Edgbaston, Birmingham
Rating: 4.96

5.0 Rating 271 Reviews

99 %

of reviewers recommend The Westbourne Centre

Company Reviews

Metrics

Info

5.0

Based on 271 reviews


Shipping & Delivery
Delivery Methods	Postal Service, Own Driver
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5

Visit Website

Phone:

01214560880

Email:

carly.dalton@westbournecentre.com

Location:

The Westbourne Centre, 53 Church Road, Edgbaston
Birmingham
B15 3SJ

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Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“11:30 appointment time.... still waiting to be seen post 12:30, when taking time off wprk this is a joke! Not impressed at all!!”

Helpful Report

Posted 9 months ago

Dear Mr Lewis, Thank you for taking the time to share your feedback. We apologize for any inconvenience you experienced during your recent appointment. After a thorough investigation, we found that your appointment was delayed by 10 minutes, not the 60 minutes you mentioned. Nonetheless, we understand that any delay can be frustrating, and we strive to provide the best service possible. Please know that we value your time and are continually working to improve our scheduling process to minimize any potential delays. If you have any further concerns, please don't hesitate to reach out to us directly. Your feedback is crucial in helping us enhance our services. Thank you for choosing us for your healthcare needs, and we hope to have the opportunity to serve you better in the future. Best wishes The Westbourne Centre

Posted 9 months ago

“the following is a copy of my complaint to the CEO as yet not even ackowledged As a former patient of your clinic, I feel that in my experience of my treatment at the clinic, I must draw your attention to some disturbing facts , Following referral to your clinic, I attended on the 6th of January and I have to say at the outset that the courtesy and professional manner of the reception, and the clinical nurse who did my initial checks , Blood pressure etc was absolutely first class. Follow this I was taken to see Mr Nessim the consultant , who again was friendly and receptive to any questions I asked, we discussed my extensive health conditions, which included a permanent tracheotomy, ITP blepharitis and the potential risks of cataract surgery. In order to progress my case further following another consultation, Mr Nessim sort the opinion of Doctor Murray in respect of my drooping lower eye lids and an appointment was made for me to see him. At the appointment with Doctor Murray, he cleared the drain holes from my eyes, and after examination he said that in his opinion my risk of infection caused by the eyelid droop was minimal and he would contact Mr Nessim and confirm. At my last and forth consultation with my Nessim yesterday 26th March, after a review of my record and fully explaining all of the risks involved, I was presented with the consent form to sign for the surgery to go ahead, I signed it. Then Mr Nessim said oh just one other matter I need to check, he left the room and returned after a few minutes, took the consent form copy that he had given to me, and said I am so sorry but having spoken to the sister this clinic is not equipped or the staff trained, to deal with an emergency if one arose with a patient who has a tracheotomy You will need your doctor or optician to refer your case to the QE hospital where they are able to deal with your case. As a result I have spent time and travel, let alone three months waiting time, when with respect, this decision could have been made at the initial consultation, when all my medical issues were raised not to mention the lack of equipment/training at this clinic”

Helpful Report

Posted 3 years ago

Dear Lord Heath Kt Jp, Thank you for your feedback; we’re really sorry to hear that your experience didn’t meet the usual high standards we pride ourselves on. We understand that our Head of Clinical Services has been in touch to discuss your concerns in more detail. Thank you again for sharing this with us and helping us to improve our services. Best wishes The Westbourne Centre

Posted 3 years ago

The Westbourne Centre is rated 5.0 based on 271 reviews