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The Westbourne Centre Reviews

5.0 Rating 271 Reviews

99 %

of reviewers recommend The Westbourne Centre

Company Reviews

5.0

Based on 271 reviews


Shipping & Delivery
Delivery Methods	Postal Service, Own Driver
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5

Visit Website

Phone:

01214560880

Email:

carly.dalton@westbournecentre.com

Location:

The Westbourne Centre, 53 Church Road, Edgbaston
Birmingham
B15 3SJ

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Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I underwent surgery today and was very apprehensive. The whole experience from arriving into reception and leaving after surgery couldn't have been any better. I was looked after the whole time, made to feel totally at ease and all my questions were answered to calm my nerves. A special mention to Chery and Carol who are an absolute credit to the clinic. Nothing was too much trouble for them and really know how to make you feel relaxed as possible. I can't forget to mention the excellent cup of tea Cheryl made after surgery. My surgeon Mr Dhaliwal really put me at ease and explained the complexity of the surgery and possible outcomes. The aftercare is second to none and nothing is too much trouble. Thank you all so much for making me feel so welcome, cared for and totally putting my mind at ease. Very highly recommended.”

Posted 1 year ago

Hi Mr Powell, Thank you kindly for your lovely review. We are so pleased that we could put your mind at ease. We will pass your wonderful comments onto Mr Dhaliwal, Cheryl, Carol and the rest of the team. Best wishes The Westbourne Centre

Posted 1 year ago

“Amazing Service! I've recently had an SMAS facelift and upper eyelid surgery at The Westbourne Centre. The quality of the service I've received in all departments has really been exemplary. The booking process was straightforward and efficient. I was able to ask as many questions as I wanted to make me comfortable with my choices about what surgery was appropriate for me. Anja, who was my initial contact kept me very well informed about timelines and costs of the procedures I'd chosen. Mr Nishikawa was my surgeon and from the first time I met him I felt very confident that he was the right person to perform my surgery. His professional profile is well documented, but equally important to me, was having a 'connection' with the surgeon. Mr Nishikawa's professionalism, combined with his ability to explain the more technical aspects of what he intended to do, made me feel at ease quite quickly. His sense of humour and relaxed manner was also key in identifying him as my go-to guy. On the day of surgery, Cheryl was my appointed nurse. She looked after me throughout the day from receiving me into the waiting room, throughout the theatre time and during my recovery. There were so many people involved in my surgery, I must apologise if I leave anyone out, but I really had a great feeling from Carol, Maggie, Simran and Dave, the guy I seem to remember, who had to haul me up the operating table when I'd slid down in a semi conscious state! Despite the pain and discomfort post surgery, I can only describe the experience as one where I felt very well looked after and totally reassured that everyone involved was in my corner. During the early stages of recovery unfortunately, I experienced some minor post operative complications. The follow up support I received to address these issues really couldn't have been better. From a 24 hour on call service to Mr Nishikawa providing ad-hoc appointments, whenever I had a concern, post surgery; these aspects of being a client at The Westbourne Centre are what really sets it apart from the rest. As I required several follow up visits, it would be remiss of me not to mention the high quality of the reception team. I was greeted with a friendly and professional approach, they remembered my name and all the little details you want when you visit anywhere, well, that's exactly what they delivered. Additionally, in my post surgery visits, I've been privileged to have been cared for by several members of the nursing team, supporting Mr Nishikawa. Jo, was at my first visit, when I'd only just had surgery. She was calm and confident at a point when I was feeling very sorry for myself indeed! I'd like to give a big shout out to Maxine, another of the nurses involved with my surgery; I've seen Maxine frequently during my visits. She's got the most calming and caring manner. She's a super asset to The Westbourne Centre. And of course, Karen.... well, what can I say? Karen was involved with me on several occasions and her no-nonsense approach, combined with a wicked sense of humour really helped me get through some of the less glamorous aspects of having a facelift. That includes taking out my stitches and scalp staples, and providing me with the opportunity to scream out all manner of expletives when we had a little sensitive spot she'd got to work on! To summarise, in my opinion,The Westbourne Centre is definitely a good destination if you're considering cosmetic surgery. I can't praise them highly enough. Thanks so much to everyone!”

Posted 1 year ago

Hi Nigel, Wow, thank you so much for taking the time to write such a wonderful review. We are overjoyed to hear you've had such an amazing experience with us. We hope your healing is going well! We will, of course, pass your lovely comments onto Mr Nishikawa, and the rest of the team mentioned. We would like to thank you for choosing us to carry out your procedure. Best wishes The Westbourne Centre

Posted 1 year ago

“The care and the reassurance from both nurses and doctors even writing now makes me emotional. I have cyst on the right side of my breast this was done yesterday 14/6/22 . The engagement of all the staff in the theatre checking on me to see that l was okey, made me felt so safe even though l still have couple of days for the stitches to be removed. When l left tue hospital l was emotional, emotional because l have never seen nurses and doctors given their whole attention to see me get well that’s why l kept thanking them and also emotional.”

Posted 1 year ago

Hi Hilda, Thank you for your 5-star review. We are delighted to hear you had excellent care on the day of your surgery. We will pass your lovely comments on to our clincal team. Best wishes The Westbourne Centre

Posted 1 year ago

“Absolutely first class service all round,staff very reassuring.surgeon friendly and a excellent procedure,many thanks all .”

Posted 1 year ago

Hi, Thank you for your 5 star review, we are pleased to hear you had an excellent experience with us. Best wishes The Westbourne Centre

Posted 1 year ago

“I had breast implant replacement surgery under sedation with Dr Nishikawa. I am extremely happy with the very thorough consultation with Dr Nishikawa who explained in detail the procedure and made me feel very confident in him, through to operation and follow up appointments. All staff were very welcoming, caring and friendly. I am delighted with the results. Many thanks”

Posted 1 year ago

Hi Nicola, Thank you for your kind review. We are so pleased to hear you are delighted with your results. We will pass your lovely comments onto Mr Nishikawa and the rest of the team. Best wishes The Westbourne Centre

Posted 1 year ago

“Brilliant Place for your needs. The service I was give was second to none ,the Surgeon mr David Cheung ,the theatre staff and nurses ,all so very kind and considerate. I would recommend them to anyone . Top Marks ⭐️⭐️⭐️⭐️⭐️”

Posted 1 year ago

Thank you for your fabulous review David - we're pleased that you would recommend us! Best wishes The Westbourne Centre

Posted 1 year ago

“Had the best experience the doctor was very nice and also made sure I was okay every minute.”

Posted 1 year ago

Hi, Thank you for your 5-star review, we are so pleased to hear you had a great experience. Best wishes The Westbourne Centre

Posted 1 year ago

“I cannot recommend The Westbourne Centre enough, I have been treated by Dr Rajpar and his team for BCC on my nose, from the initial biopsy through to the Mohs procedure he carried out I was treated brilliantly by every member of staff I came into contact with. I was then referred to Mr Nishikawa to have reconstruction on my nose, which was performed under sedation, and again every member of staff I met were fantastic. Absolutely nothing was too much trouble, Special thanks to the theatre staff who all put me at ease and the nurses in recovery who looked after me so well following the procedures. I even got a phone call on the evening after I'd gone home to make sure I was getting on okay. Also thanks to both secretaries who worked together to enable my surgeries to be done within 2 days of each other. This level of care is very much appreciated in such an anxious time, absolutely nothing was too much trouble. Thank you all!!”

Posted 1 year ago

Hi Clare, Thank you kindly for such a wonderful review. We are so pleased to hear you had a brilliant experience here at the centre. We will of course pass your lovely comments onto Dr Rajapr, Mr Nishikawa and the rest of the team. Best wishes The Westbourne Centre

Posted 1 year ago

“From the very first moment I stepprd into the Westbourne Centre, I was treated with friendly professionalism all the way. I had the delight to be treated by Mr Wevill for lens replacement and the procedure was explained in every detail and the price explained and adhered to without any unpleasant extras etc. The surgery was excellently performed from the welcome nurses to the theatre work which was , of course, lead by Mr Wevill with amazing results. I would highly recommend both Mr Wevill and the Westbourne Centre for their outstanding performance. Thank you.”

Posted 2 years ago

Thank you for your wonderful review, Michael! We're pleased that you would recommend us to others and we will pass your comments on to Mr Wevill and the rest of the team. Best wishes The Westbourne Centre

Posted 1 year ago

“I had to attend the Westbourne Centre to have an extraction. I can honestly say that I didn't feel anything during the extraction. Mr Martin is so professional and put me totally at ease. I would like to relay my sincere thanks to Mr Martin and his assistant Rachael for their kindness shown to me I am so grateful. I highly recommend the Westbourne Centre and especially Mr Martin.”

Posted 2 years ago

Thank you for your lovely review, Marcia! We're glad that you would recommend to us others and we'll pass your comments on to Mr Martin, Rachael and the rest of the team. Best wishes The Westbourne Centre

Posted 1 year ago

“I had a full abdominoplasty a week ago. The team were so compassionate, caring and reassuring from the moment I arrived. I was extremely nervous about having sedation due to a traumatic previous experience with a C-section. The anaesthetist spoke to me at length about the sedation and he was happy to answers any questions. I have no memory of the sedation and this experience has restored my faith in having sedation. Dr Nishikawa’s results are amazing. He is truly a very talented surgeon. I was able to go home 1 hour after surgery and I am recovering quickly.”

Posted 2 years ago

Hi, Thank you kindly for your wonderful review. We will pass your lovely comments onto Mr Nishikawa and the rest of the team. Best wishes The Westbourne Centre

Posted 2 years ago

“Amazing , I'd never thought I'd say that about oral surgery. Both were better than I could ask for , everything was explained simply and so much care was taken into everything. I honestly cannot thank them enough for making me feel at ease and being so thoughtful. Would definitely recommend if you need to come here. No faults at all, very clean and everyone is super friendly. Again thank you.”

Posted 2 years ago

Hi Maurisa, We are so pleased to hear you had a great experience here at the Westbourne Centre. Thank you for recommending us for in future. We will pass your lovely comments on to the rest of the team. Best wishes The Westbourne Centre

Posted 2 years ago

“I have been to the Westbourne centre and feel really confident that everyone working there is doing their best for you. I cannot fault the care and consideration each person you see treats you with. Every step is talked through so no need worry at all. I would certainly recommend to anyone wishing to have any procedure to have a consultation to understand what is involved.”

Posted 2 years ago

Thank you for your fantastic review - we're pleased that you recommend us to others! We will pass your comments on to the whole team. Best wishes The Westbourne Centre

Posted 2 years ago

“My adult son saw Mr Sai Kolli today and spoke very highly of his experience despite obviously being somewhat nervous. Mr Kolli took plenty of time to explain my son's condition, gave some practical steps to self help and potential treatments for the future. Exactly what is needed when receiving an unpleasant diagnosis. As a retired optician, I know my son is lucky to have such a high level of expert care.”

Posted 2 years ago

Thank you for your lovely review - we'll pass your comments on to Mr Kolli and the rest of the team! Best wishes The Westbourne Centre

Posted 2 years ago

“This was our first visit and, despite being nervous, we were looked after brilliantly from the minute we arrived by Dr Rajpar and his wonderful team.”

Posted 2 years ago

Thank you for your lovely review - we will pass your comments on to Dr Rajpar and the rest of the team! Best wishes The Westbourne Centre

Posted 2 years ago

“I felt valued and looked after, right from consultations with Doctor Manu and his team to the day of my procedure. My apprehensions were alleviated with reassurance, good communication, and giving of important information. Thank you, team.”

Posted 2 years ago

Thank you for your wonderful review Sam - we're glad that you had a great experience with us! We'll pass your comments on to Mr Manu and the rest of the team. Best wishes The Westbourne Centre

Posted 2 years ago

“Friendly efficient service”

Posted 2 years ago

Thank you for your review! Best wishes The Westbourne Centre

Posted 2 years ago

“Minute I walked into the centre staff were very friendly and professional the whole experience was perfect this was the second time at the clinic in the past 3months would definitely recommend”

Posted 2 years ago

Thank you for the lovely review - we're glad to hear that you would recommend us! Best wishes The Westbourne Centre

Posted 2 years ago

“Everything ran perfectly from the minute I entered the clinic thought they were very professional and pleasant staff though out the clinic definitely recommend”

Posted 2 years ago

Thank you for your lovely review and we're glad to hear that you would recommend us! Best wishes The Westbourne Centre

Posted 2 years ago

“I was seen at the Westbourne Centre by Mr Tim Martin for dental treatment, i.e. the extraction of a large, split molar. I cannot imagine having better (and totally painless) care anywhere else! Thank you Mr Martin!”

Posted 2 years ago

Hi Mrs Goodfellow We are so pleased to hear you had a painless treatment with Mr Martin. We will of course pass your comments onto Mr Martin. Best wishes The Westbourne Centre

Posted 2 years ago

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The Westbourne Centre is rated 5.0 based on 271 reviews