Webbs Direct Reviews

Name: Webbs Direct
Address: Worcester Road, Wychbold, Droitwich, Worcestershire
Rating: 4.76

4.8 Rating 2,013 Reviews

98 %

of reviewers recommend Webbs Direct

4.8

Based on 2,013 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	97%
Accurate And Undamaged Orders	Greater than 92%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5

Visit Website

Phone:

01527860000

Email:

customerservices@webbs.co.uk

Location:

Worcester Road,
Wychbold,
Droitwich
Worcestershire
WR9 0DG

Webbs Direct 5 star review on 31st May 2024

Anonymous

Anonymous // 01/01/2019

Filter: Rated 4 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Well packages birds nesting boxes received promptly”

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Posted 1 month ago

“Service was very good and the price.”

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Posted 10 months ago

“Excellent plants. Really well packaged. Took several days for delivery (not the 1-2 suggested on website)”

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Posted 10 months ago

“Very happy with your services, the fern was very well packed and in good condition”

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Posted 10 months ago

“plants arrived in excellent condition. very healthy. plenty of packaging to protect them. Does take awhile after ordering before delivery but worth the wait”

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Posted 10 months ago

“Good quality, healthy plants. Online services easy to use. Packaged well. Returning customer.”

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Posted 10 months ago

“Generally I like Webb’s as a garden centre. There is lots of choice and things are laid out well enticing you to shop or recreate in your own homes. What I find disappointing is the restaurant coffee shop. The queue being waited to sit at a table the waiter service. It’s not needed. Let people find their own table, choose their own food and drinks. Even have shelves to clear their own tables onto a trolley. Saves time and stress. Some want a full meal meals others just want a coffee. You can segregate off meals, cakes, drinks etc. other garden centres manage it successfully. We always leave and go elsewhere for our food and drink in the area. This is my opinion.”

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Posted 11 months ago

“Ordered a Little Miss Figgy fig tree. Order was quick to arrive and well packed but the plant itself was tiny! The same variety at the local garden centre was the same price and the plants looked much healthier and more vigorous - should have waited for my next visit. Always difficult to know what to expect buying based on pot size.”

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Posted 11 months ago

“Ordered an outdoor Barometer only to find after a very quick delivery, that the product was not suitable for outdoor use. Not the fault of Webbs, but poor description by the manufacturer. Had to contact Webbs customer support and they were very helpful and immediately arranged for collection of the Barometer. Refund including delivery fees was arranged speedily, so absolutely no complaints regarding the service that I received. Thank you Webbs.”

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Posted 1 year ago

“They are good”

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Posted 1 year ago

“We had a faulty Christmas tree but it was replaced straight away by a very helpful staff member.”

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Posted 1 year ago

“Item delivered on date promised. Well packaged and undamaged.”

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Posted 2 years ago

“Plants came really well packaged and were a good price”

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Posted 2 years ago

“Very satisfied with item bought. Website easy to navigate kept up to date with item’s journey. Partly packaged in cardboard tube with end of tube damaged but item not damaged, suggest cut packaging to size.”

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Posted 2 years ago

“Salvia hot lips - lovely sized plant (2 ltr pot) and extremely well packaged for delivery. No chance of the plant moving. Price £2.99 + delivery so a bargain. My only disappointment was there wasn't many leaves on it and no flowers (but I understand it was the end of the season for this plant). The salvia hot lips I have seen in my local area were still flowering. Assume this is because of the mild weather we have had this year.”

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Posted 2 years ago

“Oh dear webbs. What a let down in the restaurant . Stale bread for a cheese sandwich.?? Not good enough. Got sent back promptly, and exchanged. Nine pounds for a toasted cheese sandwich? And that came with salad?,that had been left under hot lights for quite a while, and looked awful. However. Children's meals were superb. Perhaps I'll be having them next time. Better value for money.”

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Posted 3 years ago

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Posted 3 years ago

“Overall experience was good except for the fact I paid more postage to return my order than I did for delivery”

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Posted 3 years ago

“I ordered three Helianthus Lemon Queen. The order was fulfilled promptly and the plants are extremely healthy. They were very securely anchored to a cardboard tray by adhesive tape and additional tape had been applied over the pots to prevent leakage of compost. Unfortunately the tray and its contents had been placed in the transit carton on its side causing the foliage (about 12” tall) to act as a wedge within. On delivery, two of the plants had split stems caused by the pressure of being wedged. I have applied a short length of garden cane as a “splint” to each damaged stem, and I am pleased to say that the splits have healed. The tray and the carton are clearly tailor-made for each other and I am at a loss to understand why the plants were not packed upright. I would add that the transit carton was in perfect condition on arrival, so no fault can be attached to the carrier. In the end, no lasting harm done, but a little disappointing”

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Posted 3 years ago

“Part of my order was incomplete. Roses that did arrive looked healthy. Good packaging for those that arrived.”

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Posted 4 years ago

Webbs Direct is rated 4.8 based on 2,013 reviews