Webbs Direct Reviews

Name: Webbs Direct
Address: Worcester Road, Wychbold, Droitwich, Worcestershire
Rating: 4.75

4.8 Rating 1,866 Reviews

98 %

of reviewers recommend Webbs Direct

4.8

Based on 1,866 reviews


Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	98%
Accurate And Undamaged Orders	Greater than 90%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.8 out of 5

Visit Website

Phone:

01527860000

Email:

customerservices@webbs.co.uk

Location:

Worcester Road,
Wychbold,
Droitwich
Worcestershire
WR9 0DG

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Webbs Direct 5 star review on 30th April 2024

Paul Norris

Webbs Direct 5 star review on 31st October 2023

Mark Garnsworthy

Webbs Direct 5 star review on 9th November 2022

Jeffrey Smith

Anonymous

Anonymous // 01/01/2019

Filter: Rated 3 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“The plants were excellent, and very well packed, however the two boxes arrived separately over two days. I sent an email after the first arrived and I did receive a prompt response explaining what had happened.”

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Posted 2 days ago

“I have not even recieved my order yet to be fair”

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Posted 6 months ago

“Received order minus 1 item -apparently out of stock. This should have been notified prior to purchase.”

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Posted 1 year ago

“Love the tank but the filter does not work. Had to buy a new one”

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Posted 1 year ago

“Item was dented and there has been no response from email sent”

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Posted 1 year ago

“Regular visit to Webb's Garden Centre had lunch in restaurant as usual Tammy the supervisor showed us to our table food was hot when it was served to us the table was cleared of used dishes by Cheryl one of the hospitality people have to say that we cannot find any fault with service from all of the hospitality people in the restaurant”

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Posted 1 year ago

“Damaged trellis but possibly by delivery. Otherwise ok value.”

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Posted 5 years ago

“We did not receive a text advising of day and time of delivery until the van driver phoned asking why we were not at home to receive the goods. Goods arrived boxed in good condition.”

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Posted 6 years ago

“While I was unhappy with the product, which I didn't feel matched the description nor justified the price, Webbs' customer service was admirable, offering free return and full refund without a quibble.”

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Posted 7 years ago

“Happy with the item we purchased as a Christmas gift. We however did not receive a confirmation email to say the item was ready for collection even though it was. It want until we contacted the store that we found out the item was ready at which point they offered to send the confirmation email!”

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Posted 7 years ago

“Easy to order, very quick delivery. Just one gripe it would have been nice to be notified when purchase was arriving”

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Posted 7 years ago

“Webbs Direct service is very good, but the courier that they use is awful.”

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Posted 8 years ago

“Delivery man was rude and the arch I bought did not have the right screws.”

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Posted 9 years ago

“Delivery was prompt although despite being a very heavy product, it was left for me (female) to put in the garage, which would have taken the deliver men 30 seconds to do. The product itself is very poor quality and finish. I acknowledge that webs have responded to this and refunded 10% but I still don't think that this is adequate for such a poor quality product.”

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Posted 9 years ago

“Product supplied had peeling paint and corrosion, but webbs acted very well to replace it and then ultimately provide a refund once that wasn't satisfactory.”

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Posted 9 years ago

“I was a bit concerned that the box had been opened & contents unpacked. nothing missing though.P. Murray”

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Posted 9 years ago

“The occasion was lovely didn't like being in full view of other dinners,I felt the room next door would have been more suitable as the chairs were more comfortable as your sitting for some time. The cream tea was very nice plenty of fresh tea.”

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Posted 9 years ago

“Website stated No Stock but more coming in June, now July, phoned and they had stock. Wednesday ordered Arch told it would arrive Friday. Phoned Friday to find out what time it would arrive. Arrived on time. Opened packaging, some screws missing but otherwise all correct. East to follow instructions, looks good assembled”

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Posted 9 years ago

“An improvement would be posting by a secure method i.e. a signature is needed even if the customer has to pay for this service.”

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Posted 10 years ago

“The items are good. A really good size and good value for the price. Looking forward to planting up. However, the delivery was a farce. Maintained that I wasn't in, when the house is being renovated and there were 9 vans and cars in the driveway, and I was most certainly in. Can't have tried very hard to find me.”

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Posted 10 years ago

Webbs Direct is rated 4.8 based on 1,866 reviews