Webbs Direct Reviews

Name: Webbs Direct
Address: Worcester Road, Wychbold, Droitwich, Worcestershire
Rating: 4.74

4.7 Rating 1,769 Reviews

98 %

of reviewers recommend Webbs Direct

4.7

Based on 1,769 reviews


Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	98%
Accurate And Undamaged Orders	Greater than 90%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.8 out of 5

Visit Website

Phone:

01527860000

Email:

customerservices@webbs.co.uk

Location:

Worcester Road,
Wychbold,
Droitwich
Worcestershire
WR9 0DG

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Webbs Direct 5 star review on 31st October 2023

Mark Garnsworthy

Webbs Direct 5 star review on 9th November 2022

Jeffrey Smith

Anonymous

Anonymous // 01/01/2019

Filter: Rated 2 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Not a great experience. Items arrived poorly packaged so items were moving around inside the mailbox. 2 items were damaged. Contacted Webbs by email but no response. Won't be using them again”

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Posted 5 months ago

“parcel arrived but one item damaged and parcel was short of 2 items”

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Posted 5 months ago

“2 of the 3 baubles have very little red colour. I bought these a few yrs ago and loved them but wanted a few more, I would of sent them back if it wasn’t costing me postage. Weren’t even boxed”

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Posted 1 year ago

“Although I was happy with my product and how well it was packaged, Webbs used dpd as their delivery agent. I saw the van drive past my house without making the delivery. I then had a message from them to say that say that they had deposited it in the Faringdon Post Office 10 miles away, rather than Wantage, 1 mile away. I therefore had to make a 20 mile round trip to collect my package. This experience makes it unlikely that I will use Webbs Direct again.”

Helpful Report

Posted 1 year ago

“2 adults 2 children and the cost is nearly 60 GBP to walk around some lit up trees and a few character cut outs. The story doesn't even flow along the walk. 30 mins from start to finish and thats a slow walk. If this was 5 GBP per person I'd say it was OK but massively overpriced for what it is.”

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Posted 2 years ago

“I was messaged and told my delivery would arrive today, Sunday between 14.00 and 15.00hrs. I have not ventured from my home and was totally amazed when I received a message to tell me that the driver had been unable to deliver my parcel. He hadn't even tried!!!! I then got a message to say that the parcel would be delivered tomorrow, when in the morning I shall be at work. Most dissatisfied with this service and even more so as the driver lied!”

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Posted 2 years ago

“Have always loved Webbs of Wychbold, Every year myself and my husband have the first week off work and its tradition to visit to purchase some new Christmas decorations. Today we were looking forward to our visit, but were totally disappointed.... where were the singing reindeers in the entrance???????? What a let down... how lovely to walk in and be greeted by them, straight away you feel in the Christmas mood......but not today...... totally spoilt the visit, just didn't feel the same, I heard some people behind me say the same thing!! Come on Webbs!!!”

Helpful Report

Posted 2 years ago

We are delighted to be joined this year by our trio of singing penguins in the main entrance, they have been singing for our customers for a couple of weeks

Posted 2 years ago

“Nice price in sale for item. Extortion for delivery and dirty dusty product arrived. So not the greatest.”

Helpful Report

Posted 2 years ago

“They said 55cm palm I know it's a rough estimate but there was literally 2 stems which measured the highest of 40cm and one was snapped majority of the plant was just under 30cm so yes dissapointed compared to the other plants I ordered from another shop, they measured the same size as the areca palm from webbs when the palm should of been alot bigger and none were snapped should of ordered my palm from the other place I guess”

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Posted 3 years ago

“Plant in 3 l pot was wrapped up like a mummy in bubble wrap. The box was labelled fragile. Most other mail order plants are shipped in boxes that restrict movement of the pot either using cardboard or tape or both to keep the pot from flipping and crushing the plant. Couriers habitually throw and flip boxes. Also would have helped if it were, labelled as live plants with clear notice of which side is up. Easy enough to do and the plant received would not have had as many broken branches.”

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Posted 4 years ago

“Ordered an arch. Poor delivery experience - just left outside the wrong building without anyone needing to sign for it or check if it was in the right place - driver just dropped it off and dissappeared. Had to manhandle it into my car to take it where it should have been delivered. When we went to put it up the trellis work was very poorly constructed/damaged - not sure which - and we have had to refix everything. Very dissappointed.”

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Posted 5 years ago

“Our led reindeer is lovely and we were very happy with it in the Christmas of 2017, however this Christmas 2018 we couldn't get the led lights to work. I emailed customer services during the Christmas holiday and have not received a response”

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Posted 5 years ago

“Meeting up with a friend scones very dry coffee poor quality”

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Posted 5 years ago

Thank you for your review, I am sorry you feel you had a negative experience during your visit to the Restaurant. Our delicious scones are baked every day and the turn over is so high during these busy periods that I am surprised you found the scones to be dry. Had we of known on the day we would have happily replaced the item for you. Our delicious coffee is made from a delicious blend called three sixty rainforest beans and we always receive compliments about the taste and flavour of the coffee. If you have any problems on future visits please do not hesitate to let a member of the team know so we can help rectify the matter straight away. Kind regards Sophie

Posted 5 years ago

“Really Expensive. .. £25 for a salad and a Sunday Lunch , for a very small portion. .. Gordon Ramsey has to eat here. ... I don't mind paying for a decent meal but for me l advise somewhere like a local pub ... l ordered a Flat White Coffee , it was cold and full of milk .. Sorry will not pay that again .”

Helpful Report

Posted 6 years ago

Thank you for taking the time to review your experience at Webbs Restaurant. Our delicious roast dinners start at £10.25 and use excellent quality meat from Buxton Butchers, the master butchers located in our Food Hall. Usually our servings are generous, with a good amount of roast chicken or large slices of roast meat and home-made Yorkshire puddings accompanied by seasonal vegetables. Please rest assured that I will be looking into the portion size of your roast dinner with the head chef. As you know a flat white is normally a good, strong tasting coffee and had we of known on the day we would have happily replaced your drink immediately for you. We do apologise for this. Once again thank you for taking the time to leave your comments - any feedback from our customers is vital in helping us to consistently improve our service for future customers. We hope we can look forward to welcoming you back soon. Kind regards, Sophie

Posted 6 years ago

“I placed 2 orders within a few days of each other and was very happy with the items and dispatch HOWEVER the way that payment is taken (a 'pending' payment which was actually taken from my account followed by a later second payment) resulted in me having the money taken twice for each order. When I contacted Customer Service at Webbs to ask for help to sort this out, I was first ignored, then told I was confused, mistaken and then not telling the truth despite me sending details from my card provider on what they could do to help me. I have therefore had to wait 30 days to have each pending payment returned to me by my card provider, luckily not so much money that it left me in difficulties but it could easily have been the case. It is a shame that the customer service I received means that I will not be shopping here again.”

Helpful Report

Posted 6 years ago

“prompt delivery well packaged but quality of plant not very good as a retired plant buyer for a large company i would not have accepted plants of this quality”

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Posted 6 years ago

“Ordered an LED tree. It arrived damaged and I reported the same day. I was told that they would swop for another item. 5 days later I am still awaiting a replacement despite email to customer services.”

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Posted 7 years ago

“The pots were in a stack with no padding between so they rattled about and were smashed on arrival. Useful telephone conversation ensued and I await replacements.”

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Posted 7 years ago

“Not enough staff on the tills recently which meant waiting longer than normal. Tills were not being monitored by the manager on till duty”

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Posted 7 years ago

“Original order as wedding present did not arrive and was not even posted however the saving grace was the gentleman in customer services who sparkled and arranged delivery the morning of the wedding. Thumbs down for service, thumbs up for customer care.”

Helpful Report

Posted 7 years ago

Webbs Direct is rated 4.7 based on 1,769 reviews