Webbs Direct Reviews

Name: Webbs Direct
Address: Worcester Road, Wychbold, Droitwich, Worcestershire
Rating: 4.74

4.7 Rating 1,769 Reviews

98 %

of reviewers recommend Webbs Direct

4.7

Based on 1,769 reviews


Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	98%
Accurate And Undamaged Orders	Greater than 90%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.8 out of 5

Visit Website

Phone:

01527860000

Email:

customerservices@webbs.co.uk

Location:

Worcester Road,
Wychbold,
Droitwich
Worcestershire
WR9 0DG

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Webbs Direct 5 star review on 31st October 2023

Mark Garnsworthy

Webbs Direct 5 star review on 9th November 2022

Jeffrey Smith

Anonymous

Anonymous // 01/01/2019

Filter: Rated 2 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I ordered some trellis and some roses from this company. All items were marked as in stock and should be delivered within a couple of working days. The following day I received an email saying it had been delayed 24 hours, fine. However in the free days after that it didn't turn up, and I received no dispatch email. I emailed to enquire and got no response. I then phoned but the correct department weren't available and didn't call back as I was told they would. I eventually got through to the right people and was told that one rose was missing and they were trying to locate it and that they would phone back, which they once again failed to do. In the end they delivered the rest of the order but not the missing rose. I kept being told the rose would be delivered on a certain day but then that day would pass with no delivery, and when contacting them they still didn't have the stock. They said they would send a dispatch email, but when the rose finally was dispatched (3 weeks late) there was no email. I have given two stars because all the products were decent quality when they arrived, but customer service is appalling. They don't phone back, and often don't reply to emails, and just seem to have no idea what is going on.”

Helpful Report

Posted 7 years ago

“I have been a fan of Webbs for many years and although I no longer live in the area I visit about 4 or 5 times a year and each time Webbs is top of my list of places to go. I must have spent thousands of pounds there over the years all of which were top quality and a lot of garden tools are still at their best after many years of usage. You an imagine my upset when going there on Sunday to lunch, seeing the used trays with uneaten food being taken by tray and tray trolleys through between the hot food counters where fresh hot food was being served and then taken behind the ladies serving the hot food counter to the kitchen. I cannot be the only one who finds this most unhygienic, so I looked to see what their hygiene rating was - as this is supposed to be on view at all times - nothing showing anywhere, I assume they do have one and hopefully it is a (5), but on Sundays performance it would have been a (1). I won't go into the roast potatoes in their jackets... uggh.. and the fact that I couldn't eat either of mine as they were black inside. I still enjoyed the shopping and spent well over £60 in there, most of which I could buy from a local (to me) garden centre, plus the £20 odd for two meals and two teas. I will probably visit again in the next couple of months but if I do, it will be for shopping only, I think it will be down the road to either The Crown or the Robin Hood for a meal.”

Helpful Report

Posted 8 years ago

“The bulbs were delivered quickly and efficiently. They had however sprouted so much that they had curled round and round and were very difficult to get out of the bag and plant. Some sprouts were damaged and broken. Sadly they don't seem to be picking up at all and I can only hope I am planting for the future and they will come good next year”

Helpful Report

Posted 9 years ago

“ordering was easy but delivery cannot be left without a signature so cant be left in the porch and the depot is almost half an hour away. not sure i would have bothered to order if this had been clear”

Helpful Report

Posted 9 years ago

“Products were in a very poor condition. Although offered reduction in price to compensate I will not be purchasing off Webbs again. The contact was very helpful and did the best he could but I feel more time should be taken in making sure that products are in good condition before dispatch.”

Helpful Report

Posted 9 years ago

“The delivery date was given, but then delayed. The quality of the product was poor.”

Helpful Report

Posted 10 years ago

“Even though the customer service was very good at Webbs I was badly let down by the deilery service as it never turned up at all on the day it was booked in to arrive and the time I specified for the next day was also incorrect, not good enough for people who run a busy business I'm afraid.”

Helpful Report

Posted 10 years ago

“Whilst the ordering process was excellent, as was the delivery timescale, the product delivered (a large wooden obelisk ) just came with a packet of screws and no instructions. There was no obvious way of making it a sturdy structure and it was very much hit and miss. It took two of us nearly 2 hours to construct what should have been a very simple structure. Some more thought needs to be given in respect of adding just some basic instructions.”

Helpful Report

Posted 10 years ago

“Had to return a product bought online as the description was not clear. Waited three days”

Helpful Report

Posted 10 years ago

“I really resent having to pay £2 delivery for vouchers - it does not cost that much money to send an envelope by normal first class post, which is how they arrived.”

Helpful Report

Posted 10 years ago

“The service was actually excellent in terms of speedy delivery. But the constant text messages to say that goods were despatched, on its way, will be delivered at x time were an annoying nuisance. The item was part of a present to my wife, and every time that she heard the message arrive on my phone she quizzed me about who was texting me and what about!! I could have done without having to evade the questions.”

Helpful Report

Posted 10 years ago

“Bought this veg drug as a present. Was very disappointed when it arrived, it was only bubble wrapped and when undone to check it, I found it was soaking wet. I called the company who basically told me, 'tough' the items are all stored outside so they would be wet. Was told to make it up & put it outdoors. What part of 'I have bought it for a present' did they not understand! I now have a room full of wood that I am trying to dry out to be able to store until Christmas. Not impressed with the companies attitude at all. RUDE and not at all professional.”

Helpful Report

Posted 10 years ago

“GOODS ARRIVED OK BUT SINCE WE OPENED THE PACKAGING WE HAVE FOUND THAT ONE OF THE SIDE PLANKS HAS STARTED TO SPLIT AND THE WOOD ON ALL THE WOOD HAS GOT A WHITE FUNGUS ON IT SO WE ARE NOT VERY PLEASED ABOUT THAT MR F W GRAY”

Helpful Report

Posted 10 years ago

“The delivery firm city link did not have the full address and so couldn't deliver the item when they were planning to. They phoned my home phone when I wasn't there to ask for the house number. |Consequently the delivery took a week”

Helpful Report

Posted 10 years ago

Webbs Direct is rated 4.7 based on 1,769 reviews