I ordered some trellis and some roses from this company. All items were marked as in stock and should be delivered within a couple of working days. The following day I received an email saying it had been delayed 24 hours, fine. However in the free days after that it didn't turn up, and I received no dispatch email. I emailed to enquire and got no response. I then phoned but the correct department weren't available and didn't call back as I was told they would. I eventually got through to the right people and was told that one rose was missing and they were trying to locate it and that they would phone back, which they once again failed to do. In the end they delivered the rest of the order but not the missing rose. I kept being told the rose would be delivered on a certain day but then that day would pass with no delivery, and when contacting them they still didn't have the stock. They said they would send a dispatch email, but when the rose finally was dispatched (3 weeks late) there was no email. I have given two stars because all the products were decent quality when they arrived, but customer service is appalling. They don't phone back, and often don't reply to emails, and just seem to have no idea what is going on.