Wealthify Reviews

Name: Wealthify
Address: Tec MarinaTerra Nova Way, Penarth
Rating: 4.16

4.2 Rating 369 Reviews

81 %

of reviewers recommend Wealthify

Company Reviews

Metrics

Info

4.2

Based on 369 reviews

Customer Service
Communication Channels	Live Chat, Telephone, Email
Queries Resolved In	Under An Hour

About Wealthify:

Wealthify aims to shake things up and make investing easy and affordable for everyone. We're challenging people to think differently and do more with their savings.

Our promise is simple: No complicated jargon, no daunting fees, just straightforward, effortless investing.

Visit Website

Phone:

0800 802 1800

Email:

support@wealthify.com

Location:

Tec MarinaTerra Nova Way
Penarth
CF64 1SA

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Disappointed - signed up from a recommendation from a popular weekly money email, and was rejected based on a suitability questionnaire. I realise there are regulatory requirements, but I am only interested in investing a small amount (£400), and am generally experienced with investments and the idea of risk. They were unable to explain which aspect made the product unsuitable for me. All in all frustrating, disappointing and a little surprising. Total waste of my time.”

Helpful Report

Posted 6 years ago

Hi Thank you for your feedback, we too are disappointed that we could not welcome you as a customer at this time. As a regulated and responsible company, it is our duty to conduct the tests to deem whether our product is suitable for customers. The test looks at your attitude to risk and capacity for loss - not necessarily the amount you are intending to invest. We realise it can be frustrating, particularly when we are unable to discuss the outcome with you in any kind of detail. If your circumstances change in the future you would be welcome to attempt the test again. If not, then best of luck with your future saving and investing and thank you for checking out Wealthify, we are sorry we could not be the investment option for you at this time.

Posted 6 years ago

“The recent market volatility has overwhelmed Wealthify. A capable investment team would be able to capitalise on such volatility but Wealthify appear not to have such a team, consistently underperforming. It's difficult to stomach receiving a statement for fees and charges when they have presided over an almost continual degredation of my nest egg.”

Helpful Report

Posted 6 years ago

Hi There Thank you for your feedback, we are sorry to hear you are disappointed with your Plan. Wealthify's Investment Team actively manage our Plans with a focus on long-term investing, rather than attempting to time the market in the short term. Our Investment Team would be happy to review your Plan and provide you with more information on recent performance and our ongoing strategy. Please do get in touch with our Support Team. https://www.wealthify.com/help-centre and they will be able to help with this. More generally, we have just published our review of Wealthify Plans during April, which may be of interest to you. https://www.wealthify.com/blog/wealthify-performance-april-2019. Hope to hear from you, have a lovely weekend. Team Wealthify

Posted 6 years ago

“2nd month and -3.89%. Waiting till -5% and withdraw.”

Helpful Report

Posted 6 years ago

“Extremely poor. Their processes for investing funds and then withdrawing are very very poor and I have had significant delays in both funds I had with them. They promise 10 working days to process but it takes significantly longer than this (even with me chasing) meaning my investment has spent many weeks not ‘earning’ any money. I have now closed both my funds and changed to a competitor who seems much better”

Helpful Report

Posted 6 years ago

“I closed my account on 6th April because I have been monitoring their performance against Nutmeg & Evestor and Wealthify were the worse on a like for like basis. Worryingly, I called on 17th April to find out why I had not received my money (they say on their web page it takes 5 days to sell your investments and another 5 days for the money to hit your bank account). I was told that thy hadn't even sold my investments and couldn't confirm when I would receive my balance. I was then offered 75% of my balance now and the rest to follow!!! I refused their 75% offer and spoke to the FCA who advised that I raise a formal complaint with Wealthify. I then phoned Wealthify again on 17th April and was then told that the time to close an account was 10 working days. I explained that it didn't say that on their web page and didn't make sense since they say it takes 5 days to sell your investment and they had already had 7 working days and by their own admission had not sold my investments in that time. So their new benchmark of 10 working days expires this Friday and I look forward to receiving my investment back, which BTW amounts to less than £1K. Unimpressed and always concerned when returning investments are delayed.,”

Helpful Report

Posted 7 years ago

“Alarmed that continuous purchasing and selling of funds are causing value of my investment to be very volatile. It needs to hold onto gains and not lose money.”

Helpful Report

Posted 7 years ago

Wealthify is rated 4.2 based on 369 reviews