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Wayfairer Travel Reviews

4.9 Rating 482 Reviews

99 %

of reviewers recommend Wayfairer Travel

Company Reviews

4.9

Based on 482 reviews


Shipping & Delivery
Delivery Methods	Courier, Own Driver
On-time Delivery	98%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	2 - 3 Hours
Customer Service	4.9 out of 5

About Wayfairer Travel:

Wayfairer designs tailor-made luxury holidays, safaris, honeymoons and family holidays. We work with commitment to communities and conservation to ensure our holidays are responsible.

Visit Website

Phone:

0117 313 3300

Email:

hello@wayfairertravel.com

Location:

Temple1852, Lower Approach Road, Bristol,
Bristol
City of Bristol
BS1 6QA

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Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I have travelled to Bostwana with my four children. We have had a wonderful time and we all agree that the trip has far exceeded our expectations which were already very high. The organisation of the trip and the assistance of wayfairer along the whole process have been perfect, we are all very grateful of having had an unforgettable experience that we will remember for the rest of our lives. If I ever had the opportunity to do another safari i would do it with Wayfairer again but, before that, I will recomend them to my friends and relatives”

Dear Eduardo, Thank you for taking the time to leave such a lovely review and for your kind recommendation. What a fantastic video, we are delighted to hear that you had an amazing family holiday in Botswana and that it exceeded all your expectations. We are so pleased that you had a great experience with the Wayfairer Team and look forward to working with you again in the future. The Wayfairer Team

“Wayfairer is wonderful and I highly recommend using them for any upcoming holiday plans you might have, especially if you intend on heading to Africa! My husband and i thoroughly enjoyed ourselves on our recent first year anniversary trip to Kenya and Zanzibar and we felt safe and taken care of the entire time, we've never had to worry about anything throughout the duration of the trip. The Wayfairer team are quick to respond and genuinely care about giving you the best possible holiday experience. Their recommendations are also wonderful and all the lodges we stayed at during our safari and beach holiday were top notch. We will definitely use Wayfairer again for our future travels. Thank you team! Eternally grateful for your help on planning our bucketlist trip! On to the next! :)”

Dear Rachel, Thank you for taking the time to leave such a great review, we are delighted to hear that you had a fantastic holiday to Kenya and Zanzibar and enjoyed all the lodges you stayed in during your trip. We are pleased that you had a great experience with the Wayfairer Team and we look forward to working with you again in the future. The Wayfairer Team

“Brilliant holiday, consisting of a 3 day safari in Tanzania followed by a beach holiday in Zanzibar arranged by Wayfairers. Toon (concierge) gave personalised attention to detail, answering our many questions before we departed, keeping in contact during the trip and followed up for the details of feedback afterwards. We are very happy with the service we recieved.”

Dear Angie, Thank you for writing such a lovely review, we are delighted to hear that you had a fantastic safari in Tanzania and enjoyed your beach holiday in Zanzibar. We are so pleased to hear that you had a great experience with the Wayfairer Team and we look forward to working with you in the future. The Wayfairer Team

“We had a memorable trip in Botswana organised by Wayfairer. Our travel specialist was able to find an itinerary that perfectly met our needs and found places that we couldn't have found ourselves. Communication before and during the trip was great, even checking in with us midway through to make sure everything was going well. I would definitely consider using Wayfairer again for my next trip!”

Dear Alex, Thank you for taking the time to leave a fantastic review. We are thrilled to hear that you had an amazing trip to Botswana and got to visit some beautiful places. We are so pleased that you had a great experience with the Wayfairer Team and we are looking forward to working with you again in the future. The Wayfairer Team

“We had amazing family holiday in South Africa and Botswana organised by Wayfairer travel. Aggie put together an itinerary that we couldn't have done by ourselves, presenting us with a couple of different options to choose from. Everything went very smoothly and was clearly set out in our travel portal. Our concierge (Som) was on hand via WhatsApp to answer any further questions during our trip which was a nice personal touch. We were fortunate to be the only guests at two of the tented camps and received exceptional service from the camp staff and guides. The whole safari experience was very well thought-out by Wayfairer Travel and the order in which we did the three different safaris worked perfectly. We would definitely consider using Wayfairer again.”

Dear Liz, Thank you for taking the time to leave such a lovely review. We are thrilled to hear that you had an amazing family holiday to South Africa and enjoyed the whole safari experience. We are so pleased that you had a great experience with the Wayfairer team, especially Aggie and Som and we look forward to working with you again in the future. The Wayfairer Team

“We booked our recent trip to Kenya with Wayfairer. Their service was excellent from start to finish. Great advise during the choosing and booking process. Excellent help and communications throughout. We had a fantastic holiday and we’re really happy with the 3 locations they recommended and booked for us. I would be very happy to use them for our next trip.”

Dear Claire, Thank you for writing such an amazing review, we are delighted to hear that you had a fantastic trip to Kenya and enjoyed all the locations you visited. We are so pleased you had a great experience with the Wayfairer Team and we look forward to working with you again in the future. The Wayfairer Team

“I have only praise for the whole Wayfairer team (and I'm sure more people than we even know were involved in ensuring we have a perfect experience from A to Z). I was at great ease from first contact and felt fully supported and understood while putting together all the details of our dream holiday. The help and insights I received were truly invaluable and the result somehow managed to meet all of my expectations (no easy feat!). We then had to reschedule our trip twice in 2 years, and again all my gratitude for the understanding, support, and extra work that the whole team offered so we can eventually take the most incredible trip we've ever been on. We had our fair share of apprehensiveness prior to what was going to be our first holiday in Africa (Rwanada), but thanks to the team's continuous follow-up and support, along with the amazing work of their on-the-ground partners, it was all smooth sailing, luxury and amazing experiences. I don't have the words to describe how incredible Rwanda is, or how much we enjoyed our trip, though I can say that we couldn't have asked for a better tailored-made holiday. A big thank you to all of the people involved, and looking forward to planning our next adventure!”

Dear Georgiana, Thank you for taking the time to leave such a lovely review. We are delighted to hear that you had an incredible long-awaited holiday in Rwanda for your first trip to Africa and you enjoyed all the experiences you had. We are so pleased that you had a great experience with the Wayfairer Team and we look forward to working with you again in the future. The Wayfairer Team

“We recently returned from a breathtaking trip to Kenya, expertly arranged by Wayfairer Travel. From the initial planning stages, they tailored every detail to fit our specific interests and needs, creating a personalized itinerary that struck a perfect balance between adventure and relaxation. The accommodations were top-notch, providing comfort with a touch of Kenyan authenticity. We were enchanted by the diverse and stunning landscapes, enriched by guided tours that brought us up close with the country's iconic wildlife. The agency's commitment to customer satisfaction, their responsiveness, and their understanding of our desires made this journey not just a vacation but a life-affirming experience. We wholeheartedly recommend their services to anyone seeking a customized and unforgettable adventure in Kenya.”

Dear Ruimeng, Thank you for leaving such a lovely review, we are thrilled to hear that you had an amazing trip to Kenya and enjoyed the stunning landscapes you visited and the accommodations you stayed in along the way. We are pleased that you had a great experience with the Wayfairer Team and we look forward to working with you again in the future. The Wayfairer Team

“Simply magical! The Wayfairer team planned a South Africa trip that took us from "glamping" in Kruger to marine safaris on the Indian Ocean to city life in Cape Town, all capped off with memorable moments in the Kalahari! Not only was the destination(s) amazing, but their attention to detail and customizing the trip perfectly (one of us is vegan, so they found places that catered to that incredibly well) and planning things that were personalized to our interests like quad-biking through the Winelands, and an operator that does safaris so we could experience the bush on foot as well as on game drives - it was wonderful to get both perspectives. Already planning our next trip with Wayfairer!”

Dear Jaqueline Anne, Thank you for taking the time to leave such a fabulous review. We are thrilled to hear that you had an amazing trip to South Africa and enjoyed glamping in the Kruger to Cape Town and the tour through the Winelands. We are so pleased to hear that you had a great experience with the Wayfairer Team and look forward to working with you in the future. The Wayfairer Team

“In general everything was very good. I will mention the few deficiencies so that you can improve. In Setari we arrived and there was not enough food for all 14 of us. The manager said that next day food will arrive, that is UNACCEPTABLE. The manager at Setari offered hot water bottles in our beds due to the very cold weather these days. The water was warm, not hot, in the bottles. The next day I requested hot water bottles for two of us on the boat trip ( In Khwai we had them in our game drives) she said all of us will have them on the boat. The bottles never are arrived on the boats. Due to the cold spell we had, they should have closed at night the curtains in the windows, they did not do it completely even if I asked for it. In general that manager was useless. The best attention, personnel and guides was in Khwai, they were outstanding. Regards Juan”

Wayfairer Travel 5 star review on 2nd August 2023

“We were extremely pleased with our travel arrangements with Wayfairer. Josh and June were incredible, available and responsive to our questions and concerns. They helped us organize a 12-day self-drive road trip from Windhoek, Namibia to Vic Falls, Zimbabwe, for our family of 10. They took care of securing lodging and connecting us local companies to pick up our cars for the trip. We felt supported and ready to explore as soon as we landed. Wayfairer is highly recommended and we would absolutely use them again for travels to Africa! Thank you, June & Josh!”

Wayfairer Travel 5 star review on 1st August 2023

Wayfairer Travel 5 star review on 1st August 2023

Dear Corey, Thank you for taking the time to leave such a lovely review. What great photos! We are delighted to hear that you and your family had an amazing 12-day road trip from Windhoek to Victoria Falls. We are pleased to hear that you had a great experience with the Wayfairer Team, especially June and Josh and we look forward to working with you again in the future. The Wayfairer Team

“The team at Wayfairer Travel (massive shout out to Cat Von Bredow our travel specialist, and Toon Goss, our dedicated concierge) planned an epic intergenerational trip for our family of 12 to South Africa and Zimbabwe. Every aspect of our trip was fantastic - flights, transport, accommodations, guided tours and guides. When our visit to Table Mountain fell on a rainy day, a quick message to Toon and to the team on the ground resulted in a quick change and boom, we changed the table mountain visit to two days later. Thank you Cat, Toon and Wayfairer for a wonderfully memorable family trip! The Calis, Coleman and O'Leary Families”

Wayfairer Travel 5 star review on 28th July 2023

Dear Maureen, Thank you for taking the time to leave such a great review, what a lovely photo! We are thrilled to hear that you had an amazing trip to South Africa and Zimbabwe and that you all enjoyed all the excursions planned and had a wonderful visit to Table Mountain. We are so pleased that you had a great experience with the Wayfairer Team, especially Cat and Toon and we look forward to working with you again in the future. The Wayfairer Team

“Great service - we were listened to right from the start and felt we ended up with the holiday we wanted, rather than something templated. The team were very happy to tweak things for us, and helped ensure all the elements tied up seamlessly with transfers and guides where necessary - including arranging the best possible international and internal flights. I'd highly recommend Wayfarer for anyone looking for an amazing safari experience.”

Dear Alistair, Thank you for taking the time to leave a lovely review. We are delighted to hear that you had an amazing safari and enjoyed all the elements of your trip. We are so pleased to hear that you had a great experience with the Wayfairer Team and we look forward to working with you again in the future. The Wayfairer Team

“Wayfairer we’re amazing from start to finish. They composed a bespoke trip for us with dual bases in Kenya and Zanzibar with all transportation, accommodation and activities perfectly set up. Everything was seamless from the moment we landed in Nairobi to when we left Zanzibar, and throughout the experience was incredible. The naibor camp selected in the Massai Mara was particularly incredible, with the most helpful and lovely staff.”

Dear Michael, Thank you for taking the time to leave a lovely review. We are delighted to hear that you had a wonderful trip to Kenya and Zanzibar and particularly enjoyed your time in the Masai Mara at The Naibor Camp. We are so pleased you had a great experience with the Wayfairer Team. We look forward to working with you again in the future. The Wayfairer Team

“Wayfairer helped us craft a responsible safari trip that was within budget and allowed us to see the things we really wanted to see. We highly recommend!”

Thank you for leaving a lovely review, we are delighted to hear that you had a wonderful safari and had a great experience with the Wayfairer Team. We look forward to working with you again in the future. The Wayfairer Team

“We had an amazing holiday with Wayfairer on a safari adventure - very much a trip of a lifetime for us and we saw some incredible wildlife. Although expensive it was good value and the advice and guidance we had about our itinerary was excellent. For example, having our vehicle gave us the maximum flexibility - There were a few 'blips' with some of the planning but this was a very complex holiday with lots of moving parts. Fantastic experience”

Wayfairer Travel 4 star review on 25th July 2023

Dear Andrew, Thank you for taking the time to leave a lovely review, what amazing photos! We are delighted to hear that you had an incredible safari and saw lots of wildlife throughout your trip. We are so pleased to hear that you had a great experience with the Wayfairer Team and we look forward to working with you in the future. The Wayfairer Team

“Really professional and friendly service - arranges the most wonderful holiday. I would definitely recommend them.”

Thank you for leaving a lovely review. We are delighted to hear you had a wonderful holiday and a great experience with the Wayfairer Team. We look forward to working with you again in the future. The Wayfairer Team

“Recently returned from an amazing safari trip inc Vic falls, Chobe, Okavango Delta and the Kalahari desert. Right from the first engagement with Wafairer and all the way through the trip has been so smooth. The recommendations and attention to detail on the itinerary were incredible. Thankyou on this once in a lifetime trip.”

Wayfairer Travel 5 star review on 23rd July 2023

Dear Dean, Thank you for leaving a lovely review, what an amazing photo! We are thrilled to hear that you had an incredible safari to Victoria Falls and Botswana and had a great experience with the Wayfairer Team. We look forward to working with you again in the future. The Wayfairer Team

“I am writing this disappointing review regarding the suggestions given to my family for our coastal part of the trip to Kenya by Wayfairer. As a travel agent, your website states you are a "luxury specialist." It being our first trip to Africa, I wanted to make sure my family and I would have a good time. Knowing that there was a commission attached to this convenience, I went ahead and used Wayfairer to have no regrets. I used your agency because you have people on the ground in Kenya who could further advise you on specific locations regarding the weather during certain months/seasons. Beginning at the sales pitch by Jess Tyers, I was told that Watamu Beach in Malindi will be a great spot for my family, and especially my 3 teens, for the Italian restaurants, gelatos, and water sports. Never was there any mention of rainy or seaweed season!! Had Jess been a bit more aware, and honest and used the resources the agency maintains at the ground level, she would have known that July is rainy/seaweed season up until August. Every local I met mentioned that this is not the right time to come to Watamu, including management at Medina Palms. Upon arrival at Medina Palms, we were greeted with tropical weather which includes rain and with which comes seaweed. The entire beachfront was filled with seaweed and the rain was on and off, more on than off. Due to the rain, came the mosquitoes, another negative we had to deal with. Most restaurants, especially the Italian ones were closed for business and wouldn't open until August. My son wanted to do deep sea fishing which was also closed. Speaking to Som, the Wayfairer agent, we were told that Italians open for business in August because that's when they arrive. I wished Som would have passed that critical piece of information to Jess at the time of my booking. My family and I were staying at the resort for 5 nights! After complaining to Wayfairer, I was told that this was a one-off storm that brought in the seaweeds. They used Google to verify this was a "one-off" storm. Having agents on the ground means nothing because Google is the agency's first and foremost reliable source. What is happening on the ground level, the experience a person is going through is not viable if contrary to what Google has to say about the weather. The management and employees at Medina Palms were shaking their heads as they told us this is not a one-off storm as this is how the entirety of the season. In conclusion, we had a terrible time at Watamu Beach. My husband and I were celebrating our 20th anniversary and that turned to dust. Our expectations shot down to zero once we encountered the tropical weather. As far as I can see, Wayfairer is about taking the money and leaving the customer dry. They will lay the blame on everyone and everything else, including nature, and fail to confess to their own mistakes. Based on my pictures and collected emails from the various resorts, I demand a portion of my money back from the coastal part of the trip. This is Wayfairer's fault for giving out bad suggestions without any kind of research on the type of season the coast of Kenya is experiencing. Customers BEWARE!”

Wayfairer Travel 1 star review on 21st July 2023

Dear Nazlee, We are sorry to hear of your disappointment with your trip to Kenya and that in covering your flights we have shown our commitment to you as our customer. As mentioned, July is typically a good time to visit Watamu and, while there can be seaweed, what you have experienced is indeed very bad luck as a result of the storm prior to your arrival. We hope you retain positive memories from your week on safari before your beach stay and we wish you the best with your future travels. The Wayfairer Team

“Customer service was very good from start to finish. We discussed our requirements over the telephone with Maggie who drew up an itinerary which we were able to amend. During the holiday in Tanzania we contacted the concierge department and they were quick to respond. After our return, we spoke by 'phone again to provide our feedback, and we felt that our suggestions were taken seriously. The holiday itself was wonderful and extremely well-organised. On safari we saw everything anyone could wish to see, in our own vehicle with an excellent guide who was a very good driver. The tented camps were well-selected with very good food and friendly, welcoming staff. The trip was to celebrate big birthdays and at each tented camp we were treated to singing and dancing and a birthday cake! We were made to feel very special. Our week in Zanzibar was also very enjoyable and the comments we made about a couple of things were noted. We would both definitely recommend Wayfairer Travel.”

Dear Sue and David, Thank you for taking the time to leave such a lovely review. We are delighted to hear that you had a fabulous trip to Tanzania and Zanzibar to celebrate your birthdays and that you saw so much wildlife on your safari. We are so pleased that you had a great experience with the Wayfairer Team, especially Maggie and we look forward to working with you again in the future. The Wayfairer Team

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Wayfairer Travel is rated 4.9 based on 482 reviews