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Wayfairer Travel Reviews

4.9 Rating 467 Reviews

99 %

of reviewers recommend Wayfairer Travel

Company Reviews

4.9

Based on 467 reviews


Shipping & Delivery
Delivery Methods	Courier, Own Driver
On-time Delivery	98%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	2 - 3 Hours
Customer Service	4.9 out of 5

About Wayfairer Travel:

Wayfairer designs tailor-made luxury holidays, safaris, honeymoons and family holidays. We work with commitment to communities and conservation to ensure our holidays are responsible.

Visit Website

Phone:

0117 313 3300

Email:

hello@wayfairertravel.com

Location:

Temple1852, Lower Approach Road, Bristol,
Bristol
City of Bristol
BS1 6QA

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Wayfairer Travel 5 star review on 15th May 2024

Wayfairer Travel 5 star review on 13th May 2024

Wayfairer Travel 5 star review on 13th May 2024

Wayfairer Travel 5 star review on 4th May 2024

Wayfairer Travel 5 star review on 4th May 2024

Wayfairer Travel 5 star review on 4th May 2024

Wayfairer Travel 5 star review on 4th May 2024

393

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“The Wayfairer Travel Team planned the perfect vacation for our 44th Anniversary in Kenya. The Saruni Samburu, Saruni Mara and the Almanara at Diani Beach were all great locations and provided excellent service. Wayfairer had someone waiting for us at every location to guide us through our travels. They provided an excellent itinerary with all the details on their web application. They were very responsive to all of our questions, and we had several as this was our first trip to Africa. Special shoutout to Leonie Taylor, our Travel Specialist and Thea Gabrielsen, our concierge. Thank you all for planning such a great trip. Kerry and Donnita Clapp”

Dear Kerry, Thank you for taking the time to leave a lovely review. We are delighted to hear that you had a fantastic trip to Kenya and enjoyed both the safari and beach parts of the trip. We are so pleased that you had a great experience with the Wayfairer Team, especially Leonie and Thea and we look forward to working with you again in the future. The Wayfairer Team

“From Start to finish wayfairer supported us in our safari and beach vacation. At no point were we left wondering "what happens next" as our detailed itinerary explained it and our transport was always expecting us. I would have no hesitation in recommending wayfairer to a friend.”

Wayfairer Travel 5 star review on 13th September 2023

Wayfairer Travel 5 star review on 13th September 2023

Wayfairer Travel 5 star review on 13th September 2023

Wayfairer Travel 5 star review on 13th September 2023

Wayfairer Travel 5 star review on 13th September 2023

Dear Chris, Thank you for your kind review and your lovely photos. We are thrilled to hear that you had a fantastic safari and beach holiday and enjoyed all the different parts of your trip. We are so pleased to hear that you had a great experience with the Wayfairer Team and we look forward to working with you again in the future. The Wayfairer Team

“Excellent holiday and everything was tailor made to suit us perfectly. The only issue we had was over our flights as no one contacted us about booking them. But once that was sorted we were well looked after and our holiday has given us wonderful family memories”

Dear Alex, Thank you for your lovely review, we are delighted to hear that you had a fantastic trip. We are sorry about the issue with the flights but we are pleased that the rest of the trip went smoothly. We look forward to working with you again in the future. The Wayfairer Team

“Veru well organized”

Dear Alfonso, Thank you for your great review, we are so pleased that you had a fantastic trip and had an enjoyable experience with the Wayfairer Team. The Wayfairer Team

“I contacted Maggie at Wayfairer to set up a Tanzanian safari for a group of 8. She asked questions to determine what we wanted and set up an amazing itinerary for us. Although it was the holidays, she returned my emails or WhatsApp texts promptly and made adjustments as needed. The safari company she booked for us was amazing; they had the most unique and beautiful accommodations (tent cabins and one lodge), knowledgeable and friendly drivers and delicious food. We had daily game drives, a walking safari, a night game drive, and booked a hot air balloon safari in northern Serengeti. Once our booking was complete, we were assigned to Toon, a Wayfairer concierge. Toon was responsive and helpful, answering our questions via email or WhatsApp text, and set up a Zoom meeting before our trip to ensure we were well prepared. They provided us with contacts while we were in Tanzania in case any issues or concerns arose (none did). At the end of our trip, we met for lunch with the safari company manager for a debrief and review of our trip. He listened carefully and took our comments to heart. On return home, Toon contacted us via phone to ask for our feedback, also taking our comments seriously and looking for any ways to improve. Overall, our group had a fantastic trip, we saw the "big 5" in 2 1/2 days along with everything else imaginable, thanks to our guide's knowledge of the animal's behavior and where they would show up. We highly recommend using Maggie and Wayfairer to book a safari or other adventure vacation.”

Wayfairer Travel 5 star review on 9th September 2023

Dear Alice, Thank you for taking the time to leave such a lovely review, what a great photo! We are delighted to hear that you had an amazing safari in Tanzania and saw the Big Five throughout your trip as well as enjoying the beautiful accommodations. We are so pleased that you had a great experience working with the Wayfairer Team, especially Maggie and Toon and we look forward to working with you again in the future. The Wayfairer Team

“I used Wayfairer Travel to book a once-in-a-lifetime trip to Africa (Botswana and Zimbabwe). Wayfairer were the quickest team to respond to my initial inquiry and I had an amazing conversation discussing all of my wishes for this trip. They made my dreams of Africa come true. The team was always quick to respond to my questions and communicated well through phone and email. The trip went smoothly and Wayfairer checked in with me every step of the way. I highly recommend Josh, Toon, and the whole team.”

Wayfairer Travel 5 star review on 8th September 2023

Wayfairer Travel 5 star review on 8th September 2023

Wayfairer Travel 5 star review on 8th September 2023

Dear Marissa, Thank you for taking the time to leave such a lovely review, what amazing photos! We are so pleased to hear that you had an incredible trip to Botswana and Zimbabwe and we are delighted to hear that you had a great experience working with the Wayfairer Team, especially Josh and Toon. We look forward to working with you again in the future. The Wayfairer team

“Everything went exactly as planned and the plan was perfect. There was not one second when we were at our destinations that I wasn't doing exactly what I wanted to do, exactly where I wanted to be doing it.”

Dear Jack, Thank you for your lovely review, we are delighted to hear that you had a fantastic trip and you enjoyed the process of working with the Wayfairer Team. We look forward to working with you again in the future. The Wayfairer Team

“Going to Kenya for the safari was one of my dreams for a long time and Wayfairer team made this come true! Eleanor was very knowledgeable about the area and helped me to coordinate this amazing trip with care and patient. Juan organized the trip professionally and made sure that we had no worries before our departure. The trip was fantastic!! Safari was so exclusive with awesome guides and the villas we stayed in were incredibly beautiful and the staff and food were superb. Thank you so much for arranging our trip and I highly recommend Wayfairer to anyone who is interested in going safari in Kenya!”

Dear Mikko, Thank you for taking the time to leave a lovely review. We are thrilled to hear that you had a fantastic trip to Kenya and that you loved all the places you stayed at along the way. We are so pleased that you had a great experience with the Wayfairer Team, especially Eleanor and Juan and we look forward to working with you again in the future. The Wayfairer Team

“A travel agent's task is to comprehend your requirements and then point you in the right direction based on that understanding, matching it to their profound knowledge of the chosen destination and objective. I don't think we could have had a better trip in terms of structure, timing, quality, service and rigid adherence to an excellent plan; it wasn't cheap, but bespoke perfection is never cheap.”

Dear Robert, Thank you for taking the time to leave a lovely review. We are thrilled that you had an enjoyable process working with the Wayfairer Team and had a wonderful trip. We look forward to working with you again in the future. The Wayfairer Team

“We had a great trip to Rwanda, all went very smoothly from meeting our driver/guide at the airport to being dropped off at the end. Accommodation choices were great. If there was any criticism, it was just that one of the organised treks was a lot more demanding than we had anticipated. Still in now looking back glad to be able to say we met the challenge.”

Dear Micheal, Thank you for taking the time to leave a lovely review. We are delighted to hear that you had a fantastic trip to Rwanda and enjoyed all the lodges you stayed at. We will ensure in the future that the trek's difficulty levels are made clearer but we are pleased to hear you enjoy looking back after having completed it. We look forward to working with you again in the future. The Wayfairer Team

“The best adventure and journey of our lives. Two women self-driving through Namibia. Our first time in Namibia, and we had a wonderful experience with Wayfairer who helped us customize our itinerary regarding to our interests and were quite responsive and had a lot of patience with our desires at all times. They adjusted the accommodations to our budget and guided us on how to complete our trip in the 2 weeks we had. Since our first contact via email the communication was very easy and provided us with ample information in relation to the tour. From the moment we arrived at the airport in Namibia we were received in a very friendly manner and when we arrived at the agency they explained absolutely everything about how to get to each place. Special thanks to Juan for his kind attention. If you are looking for a great tour agency, whether it is general interest or something specific, like photography, then Wayfairer is definitely the one to go with.”

Dear Mariana, Thank you for taking the time to leave such a great review and for your kind recommendation. We are delighted to hear that you had a fantastic self-drive trip through Namibia and enjoyed all the stops and accommodations along the way. We are so pleased that you had an enjoyable experience with the Wayfairer Team and look forward to working with you again in the future. The Wayfairer Team

“Outstanding experience in 8 day Northern Tanzania private safari trip, everything PERFECTLY organized by Wayfairer to the last detail, combining local destination most excellent partners, safari expertise and advice, brilliant professionalism and unique personal care before, during and after. There might maybe be other "good" safari organizers, NONE will be better. Highly recommended AAA+++”

Dear Gabriel, Thank you for taking the time to leave such a fantastic review. We are delighted to hear that you had an amazing trip to Northern Tanzania and had an enjoyable experience with the Wayfairer Team. We look forward to working with you again in the future. The Wayfairer Team

“From beginning to end, Josh understood our wishes and apprehensions about our first time in Africa. We had an absolute blast and enjoyed cities and safaris alike.”

Wayfairer Travel 5 star review on 31st August 2023

Wayfairer Travel 5 star review on 31st August 2023

Wayfairer Travel 5 star review on 31st August 2023

Wayfairer Travel 5 star review on 31st August 2023

Wayfairer Travel 5 star review on 31st August 2023

Wayfairer Travel 5 star review on 31st August 2023

Wayfairer Travel 5 star review on 31st August 2023

Dear Katie, Thank you for taking the time to leave a lovely review and for sending those fantastic photos! We are thrilled to hear that you had an amazing time in Africa and had a great experience with the Wayfairer team, especially Josh. We look forward to working with you again in the future. The Wayfairer Team

“We visited Kenya and Seychelles in August 2023 as a family of four (two adults and two kids ages 5 and 7). Jess Tyers planned the best holiday ever!!! In Kenya, she picked the perfect game lodge for a family, Ol Pejeta Safari Cottages. We had the entire place to ourselves, with a butler and chef. The grounds were phenomenal, and we saw all the big 5. In Seychelles, we stayed at the Savoy which was right on the beach. The water was calm enough to swim in every day and the beach was beautiful. Every pickup was ON TIME. Every part of the trip was planned out perfectly. Whenever I had questions, Ruth responded quickly on Whatsapp. Thank you Ruth and Jess. I look forward to planning another trip next year.”

Dear Byron, Thank you for taking the time to leave such a great review. We are thrilled to hear that you had a fantastic trip to Kenya and the Seychelles and that you loved the lodges you stayed at along the way. We are so pleased that you had an enjoyable experience with the Wayfairer Team, especially Jess and Ruth and look forward to working with you again in the future. The Wayfairer Team

“Working with Maggie and June to organize our 19-day tour of Zimbabwe involved efficient, friendly and supportive exchanges. Maggie took note of what our preferences were and gave us options to choose from regarding the destination and accommodation. We were very impressed with the results. As someone who usually designs her itineraries, it was great to work with people who have a similar mindset when traveling. I highly recommend this company...especially Maggie and June. Thanks guys. :)”

Dear Rachel, Thank you for taking the time to leave such a lovely review and for your kind recommendation. We are delighted to hear that you had a fantastic trip to Zimbabwe and had an enjoyable experience working with the Wayfairer Team, especially Maggie and June. We look forward to working with you again in the future. The Wayfairer Team

“Our safari holiday had been on our bucket list for a long time and the experience did not disappoint. We had an amazing time. However, certain parts were marred by miscommunication between Wayfairer and one of the tented lodges which was not what we needed on this special trip. Also, we were given the wrong answer to whether any of the accommodation had hairdryers. None of the tented lodges on our itinerary had them. A small point but when you are planning, rather a nuisance. On the plan, we were told we were flying to Arusha from the Serengeti and a driver would pick us up but on the airline ticket, we were flying to Kilimanjaro. Thank goodness Ruth picked up the mistake on our outbound flight too. Having said all of this, everyone at Wayfairer has been delightful to talk to and very enthusiastic. The guides employed in Tanzania were second to none and mistakes aside, we still had a great time.”

Dear Claire, Thank you for taking the time to leave a great review. We are so pleased that you had a fantastic trip to Tanzania and we are sorry about those miscommunications and we are pleased that they were corrected by Ruth. We are pleased that you had a good experience with the Wayfairer Team. The Wayfairer Team

“Outstanding. Wayfairer listened to us and suggested a trip with stops from J'Burg right across to Cape Town that was absolutely spot on. It had a bit of everything and was 'busy' without being stressful while ensuring we experienced so much of South Africa in the time we had - extremely well planned. The selection of hotels, etc. was excellent, while all the arrangements for car hire, etc. were all faultless. We were splitting off at the end of the trip to go and stay with friends and Wayfairer built all that into the plans. I would have no hesitation in recommending Wayfairer to anyone, and will certainly be returning to them for our next adventure!”

Wayfairer Travel 5 star review on 24th August 2023

Dear Mike, Thank you for taking the time to leave such a lovely review and for your recommendation. We are delighted that you had a fantastic trip to South Africa from Johannesburg to Cape Town and enjoyed all the stops in between. We are so pleased that you had a great experience with the Wayfairer Team and look forward to working with you again in the future. The Wayfairer Team

“Wayfairer really took the time to listen to what we wanted from our trip and tailor made us the perfect honeymoon! We had an amazing time in Zambia, and the two Safari camps were excellent - with very good food and exceptional guides. Transfers were all arranged and Wayfairer provided us with all the information we needed so that we didn't have to worry about a thing. Thank you!”

Dear James, Thank you for leaving such a fantastic review, we are delighted to hear that you had an amazing honeymoon in Tanzania and that you enjoyed the camps that you stayed at. We are so pleased to hear that you had a great experience with the Wayfairer Team and we look forward to working with you again in the future. The Wayfairer Team

“Best honeymoon we could ever wish for!”

Thank you for leaving a lovely review, we are so pleased you had an amazing honeymoon and we look forward to working with you again in the future. The Wayfairer Team

“Was looking for a travel agent to organise my trip of a lifetime and from the moment I spoke with Wayfairer, I felt very confident that they could deliver, they were very knowledgeable and helpful, giving me tips on when was the best time to travel in order to fulfill my personalised itinerary and I just felt that they could deliver the personal touch I was looking for. When I received the draft itinerary, straight away I knew Wayfairer were the ones for me. Wayfairer were able to deliver a 1st class service, were available throughout my pre planning to advise, assure and point me in the right direction. Organisation of all transfers ran smooth as silk and if I had any queries while away, there was always a prompt reply, which allowed me to fully enjoy my holiday of a lifetime and I also appreciated the personal calls before departure to check all was ok and that I was fully prepared. Thankyou Wayfairer”

Dear Steve, Thank you for taking the time to leave such a lovely review. We are thrilled to hear that you had an amazing trip and that it all ran smoothly. We are so pleased that you had an enjoyable experience with the Wayfairer Team and we look forward to working with you again in the future. The Wayfairer Team

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Wayfairer Travel is rated 4.9 based on 467 reviews