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Wayfairer Travel Reviews

4.9 Rating 650 Reviews
99 %
of reviewers recommend Wayfairer Travel
Read Wayfairer Travel Reviews

About Wayfairer Travel:

Wayfairer designs tailor-made luxury holidays, safaris, honeymoons and family holidays. We work with commitment to communities and conservation to ensure our holidays are responsible.

Visit Website

Phone:

0117 313 3300

Email:

hello@wayfairertravel.com

Location:

Temple1852, Lower Approach Road, Bristol,
Bristol
City of Bristol
BS1 6QA

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Wayfairer Travel 5 star review on 25th June 2025
Anonymous
Wayfairer Travel 5 star review on 13th June 2025
Rick Russell
Wayfairer Travel 5 star review on 12th June 2025
Andrea S.
Wayfairer Travel 5 star review on 9th March 2025
Janice And Mike Wingrove
Wayfairer Travel 5 star review on 9th March 2025
Janice And Mike Wingrove
Wayfairer Travel 5 star review on 9th March 2025
Janice And Mike Wingrove
Wayfairer Travel 5 star review on 9th March 2025
Janice And Mike Wingrove
482
Anonymous
Anonymous  // 01/01/2019
Wayfairer planned the most wonderful Patagonian holiday we could have ever asked for! From the various logistics of arranging domestic flights, tours, our W-trek in Torres del Paine, a border crossing between Chile and Argentina, and more, they were incredible to have working out the details on our behalf! Each activity and tour they had arranged for us was wonderful. The attention to detail in planning each stage of our trip was top-notch! We would 100% recommend using them for any travel plans, but definitely for any Patagonia trip in the future. Our trip was so much better knowing that we had the Wayfairer team there to arrange all transportation, tours, and more. Without Wayfairer going above and beyond, we don't know how we would have coordinated all the details of the trip or if we would have been able to fit as much in as we did. If you are looking to visit Buenos Aires, Ushuaia, El Calafate, Perrito Moreno Glacier, Puerto Natales, and/or do the W-trek Torres Del Paine, Wayfairer is the way to go! Lotte and Juan were always willing to answer all questions and help us navigate the planning process. Thank you for making our dream a reality!
Wayfairer Travel 5 star review on 21st May 2024 Wayfairer Travel 5 star review on 21st May 2024 Wayfairer Travel 5 star review on 21st May 2024 Wayfairer Travel 5 star review on 21st May 2024 Wayfairer Travel 5 star review on 21st May 2024 Wayfairer Travel 5 star review on 21st May 2024 Wayfairer Travel 5 star review on 21st May 2024 Wayfairer Travel 5 star review on 21st May 2024 Wayfairer Travel 5 star review on 21st May 2024 Wayfairer Travel 5 star review on 21st May 2024 Wayfairer Travel 5 star review on 21st May 2024 Wayfairer Travel 5 star review on 21st May 2024
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Thea has provided superb support for our international trips and I would highly recommend her to anyone for her diligence, effectiveness and fantastic customer service!
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Dear Ian, Thank you so much for awarding Wayfairer Travel with a fantastic 5-star review! We truly appreciate your kind words and recommendation. We are thrilled to hear that Thea has provided superb support for your international trips. Once again, thank you for choosing Wayfairer Travel. We look forward to assisting you with your future travel adventures! Best regards, The Wayfairer Team
Had a wonderful time! Everything was so we'll organized and fit exactly what we wanted. A vacation we'll never forget.
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Very disappointed in our experience with Wayfairer. Poor communication, very little on the ground support when we arrived. Some itineraries were changed literally at the last minute, although they should have known in advance some attractions were not open. One hotel was changed at the end of our trip, and we were not properly advised. We were given pretty lame excuses and apologies when we brought our complaints to their attention. For a company that supposedly has done many trips to Japan, they were surprisingly disorganized. Their main contact person lives in Thailand, so they contract everything out to yet another company on the ground. All our information came to us third hand. Would NOT recommend them.
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Dear Customer, Thank you for taking the time to share your feedback. We are genuinely sorry to hear that your experience did not meet your expectations. At Wayfairer, we strive to provide the best possible service and always inform our customers prior to departure that any issues during the trip should be reported to us immediately so we can address them promptly. Unfortunately, we did not receive any communication from you during your trip, which limited our ability to resolve your concerns in real-time. Regarding your expectations about accommodation space, it is important to note that rental properties in Japanese cities often differ significantly from most other countries. We understand that this can be disappointing, but without prior notification, we were unable to make any adjustments to your accommodation. Moreover, we made efforts to address your concerns upon your return and offered compensation as a gesture of goodwill. However, we cannot condone the behaviour of threatening to leave multiple negative reviews unless additional compensation is provided. Blackmail is not a practice we can support or tolerate. We value all feedback as it helps us improve our services, and we regret that your experience was not satisfactory. Best Regards, Wayfairer Team.
I would never use this company again! They claim to provide luxury services but they did a switch from a lovely hotel when I first arrived only to switch without telling me or getting my approval to a far inferior hotel when I returned to Tokyo. They set up a tour with a guide who came totally unprepared and wasted over an hour trying to figure out what to do with me. Then I was sent to an event that was completely in Japanese with no opportunity for the guide to translate which made the whole experience useless. They were late in getting me a pocket wifi to my hotel. A number of hotels they arranged were two star, smelly and had ripped sheets. They had no 24 hr contact though their ad says they do. When I complained they offered almost nothing to compensate me for all the problems which I experienced.
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Dear Customer, [Same as the precent review being part of the same trip] Thank you for taking the time to share your feedback. We are genuinely sorry to hear that your experience did not meet your expectations. At Wayfairer, we strive to provide the best possible service and always inform our customers prior to departure that any issues during the trip should be reported to us immediately so we can address them promptly. Unfortunately, we did not receive any communication from you during your trip, which limited our ability to resolve your concerns in real-time. Regarding your expectations about accommodation space, it is important to note that rental properties in Japanese cities often differ significantly from most other countries. We understand that this can be disappointing, but without prior notification, we were unable to make any adjustments to your accommodation. Moreover, we made efforts to address your concerns upon your return and offered compensation as a gesture of goodwill. However, we cannot condone the behaviour of threatening to leave multiple negative reviews unless additional compensation is provided. Blackmail is not a practice we can support or tolerate. We value all feedback as it helps us improve our services, and we regret that your experience was not satisfactory. Best Regards, Wayfairer Team.
A fantastically organised trip around Cape Town and then particularly Botswana. Andrew and I were blown away by Botswana and the camps/accommodation arranged via Amelia from Wayfairer. When speaking with Amelia, it was great to chat through with someone who had so recently been and experienced the country. The concierge service (with Lorna for us) was wonderful, convenient and highly responsive. There were no missteps here and we can't wait to go back and visit more beautiful places in Botswana and other Southern Africa nations.
Wayfairer Travel 5 star review on 15th May 2024
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Customer service was outstanding and every staff member we spoke to from booking to going on the holiday was helpful and really polite. Our trip to South Africa was for our honeymoon and although it was expensive, it was worth every penny. The safari in Kruger have given my wife and I memories for a lifetime. Can only recommend Wayfairer travel.
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Using wayfairer took away all the stress of navigating around French Polynesia. It would be too much headache to arrange and sort all the flights, pickups and boat rides by yourself The concierge service was a big help in preparing for the trip The diligence and communication by Shelley and Chanelle was fantastic. It made us feel like we had a support network just in case anything went wrong
Wayfairer Travel 5 star review on 13th May 2024 Wayfairer Travel 5 star review on 13th May 2024
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It was a special trip to Kenya and Wayfairer ensured that. They supplied great recommendations and remained attentive to our needs. Kenyan weather removed one of our locations but we swiftly organized an equally great location and experience. Thanks to Catharina and Thea in particular and those who were available 24/7 when we misplaced our ticket to the elephant sanctuary
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THe service from Day one of the first phone call to Vernon made me know I made the right choice. He took in everything my family and I were interested in seeeing and doing while in Africa - He took that information and built the most unforgettable 8 day package that my wife and I will ever experience. Worth every single dollar. From The Central Kalahari and The Okavunga River Delta to VIctoria Falls we saw elephants, hippos, giraffes, bucks, kidu, orax, zebras, babboons, and even a true lion hunt of a Zebra at Dusk - and that was just the first two days. Every moment of every camp was 5 star and memorable - the food was amazing, even the bush flights between lodges were excellent - and I hate small planes. Personally, I recommend TAU PAN camp over all the others I visited just for y own reasons of the samll camp, and a bonus - there an overnight 3 story tent room option for one of your evenings therre - with all the amenities but no roof - where you can see the entire milky way stars you have never seen before - Maybe even something more interesting! It truly was awesome. I planned this trip assuming I would have some regrets about spending too much or not enjoying something - I was wrong - EVERYTHING Exceeded my vrye high expectations and I will not only recommend this Agency to help you p[lan your perfect trip tailored to your desires - i will be taking my family back on furthter expeditions with Wayfairer Travel! I know these are big decisions - but you can trust these people will make truly take care of your every need and plan the best experience posssible with all of their travel experience and connections! And no I don't work for them - it really was this great - I hate filling out reviews online!!!!
Wayfairer Travel 5 star review on 4th May 2024 Wayfairer Travel 5 star review on 4th May 2024 Wayfairer Travel 5 star review on 4th May 2024 Wayfairer Travel 5 star review on 4th May 2024 Wayfairer Travel 5 star review on 4th May 2024
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I am very happy with the Wayfairer Travel team (Amelia Tracey, Lorna Sseezi and all others on the team) and have been very impressed by the services: From Amelia understanding exactly the kind of vacation I was looking for, responding promptly to my myriad questions, to her flexibility in tailoring the package to suit my needs, to Lorna's on the ground support - her proactively reaching out to me to check how things were going, her responsiveness even on her days off, and her ability to ensure that the promised inclusions in the package (safari trips) were provided even if there were no other passengers, everything Wayfairer did was above and beyond anything I expected or have experienced from other companies. I have no hesitation in recommending them to my friends and family and look forward to using their services again myself. Thanks to them, I had a vacation to remember!
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Wayfairer were fantastic. It was the first time we used a travel agent for a family trip and we were blown away by their ability to deliver what we wanted. We will certainly use them again in the future. Highly recommended.
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Our Tanzania safari was excellent for many reasons, Wayfairer gave us very good advice in the planning process everything worked perfectly on the ground. Our driver/guide (Msangi) was exceptional, his depth of knowledge and long experience made our safari unique, he was always thoughtful and considerate and a pleasure to be with. Top marks to Wayfairer for using toe best guides. Our accommodation was very good and flights and transfers to and from Zanzibar worked well. Our trip exceeded all our expectations, we would recommend Wayfairer Travel and would use them again.
Wayfairer Travel 5 star review on 18th April 2024
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Wayfarer helped us plan a once-in-a-lifetime trip to Namibia. It was fantastic! Ours was a high-end trip (ie. not cheap) but worth every penny. The lodges they directed us to were all fantastic, and all the flights from lodge to lodge on small local airlines worked perfectly.
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Trip in Feb 2024 to Tanzania, Kenya, Zimbabwe, Botswana--cannot put into words how perfect this trip was. Wayfairer Travel performed perfectly from the selection of lodges and camps to the flight connections in between--PERFECT. We expected problems since there were so many moving parts but none showed up. The itinerary, the travel, the food, the people, the guides, the staff, the weather and of course the animals all were perfect. We have traveled the world but Africa topped every other venue we have been to and I could not make that statement without the assistance and guidance from the Wayfairer staff. Thank you to all.
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Our trip to Peru was meticulously organised from start to finish. Lotte made recommendations based on the fairly limited holiday time that we had available and then planned the final itinerary so that we could make the most of every day of our trip. This was the second time we have used Wayfairer and in my opinion, they stand out from other travel companies as their representatives actually listen carefully to what the customer wants from a holiday and they also have first-hand experience of the country themselves which makes a real difference. We would definitely use them again.
Wayfairer Travel 5 star review on 17th April 2024
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My Wife and i, have been using Wayfairer for the last few years to Uganda, two months travelling Nepal, India, Sri Lanka & Maldives and more recently two months travelling South America. We can honestly say the organisation, the detail, the ground teams and the quality of the accomodation is the best. However the best thing about Wayfairer is how quickly they respond if there is an issue and how trustworthy they our. We have become good friends with our personal travel consultants and i cant say enough about lotte & chantelle. Wayfairer our incredible and good value for money.
Wayfairer Travel 5 star review on 9th April 2024
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Our trip to Africa was perfect from start to finish. It went seamlessly, and we loved every minute. We highly recommend Watfairer Travel.
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Wayfairer team was responsive and put together the perfect itinerary for my best friend and I! I look forward to using them again in the future.
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I have recently returned from a fantastic trip organised by Wayfairer to Kruger NP. Special thanks to Leonie for choosing such great places for us to stay which were wholly suited to our needs and interests and Toon for ensuring organisation and attention on the ground was second to none. I cannot thank Wayfairer enough and look forward to travelling with you again in the future.
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Wayfairer Travel is rated 4.9 based on 650 reviews