Water Garden Reviews

Name: Water Garden
Address: Unit 7 Warrior Business Centre, Portsmouth, PO6 1TX, Farlington, Unit 7 Warrior Business Centre, Portsmouth, PO6 1TX, Hampshire
Rating: 4.85

4.9 Rating 1,760 Reviews

96 %

of reviewers recommend Water Garden

4.9

Based on 1,760 reviews


Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	97%
Accurate And Undamaged Orders	97%
Customer Service
Communication Channels	Telephone, Live Chat, Email
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5

Water Garden 5 star review on 10th August 2023

Anonymous

Anonymous // 01/01/2019

Filter: Rated 3 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Items were given much too high value on customs declaration, so incurring high tax, so goods not yet collected from post office. Ongoing attempt at this end to sort it out.”

Helpful Report

Posted 5 years ago

Hi Ian, We must specify the correct and full value for the items being despatched to Norway and any other country. Our apologies if this led to higher than expected import tax in your country but this is not within our control I'm afraid. Best Regards, Andy @ Water Garden Ltd.

Posted 5 years ago

“overall ok. Presentation of dry goods was good however the external live plants and set up wasn't endearing. Personnel were ok too.”

Helpful Report

Posted 9 years ago

Hi Karl - I'm not sure if this review was meant for us! We don't sell plants so you possibly confused our company with another. Best Regards - Andy @ Water Garden Ltd.

Posted 9 years ago

“Superb, friendly and prompt service from people who know what they are talking about. They offer unbiased, expert advice. I have bought high quality, pond filters, pumps, and spare parts from Water Gardens and I would not consider placing my business with any other company. Thanks to all the staff concerned Paul Davies, Cambridgeshire.”

Helpful Report

Posted 9 years ago

“the service was very good the person that i spoke with was very helpful and knowledgeable . the thing that let the whole thing down was that, along with the machine there was meant to be a £20 voucher that never came , i bought it for the company that i work for , now they think that i must of had it , that part of the service let it down not that i wanted the voucher but it would have been nice to give it to the team i work with regards KEVIN SCANLON”

Helpful Report

Posted 10 years ago

Hi Kevin. the Gift Vouchers are supplied in the form of a unique code via email, so you can use this on your next order in the checkout. We don't send paper vouchers as these get lost very easily in the packaging. We always send the Gift Voucher code through shortly after the order has been despatched, so do check your inbox. Best Regards - Andy @ Water Garden Ltd.

Posted 10 years ago

“Ordered various pipe fittings and a spray head. The quoted pipe bore measurements bore little relation to the actual sizes of the fittings and a bodge involving gaffer tape was needed to make them work.”

Helpful Report

Posted 10 years ago

Water Garden is rated 4.9 based on 1,760 reviews