Vital Consular Reviews

Name: Vital Consular
Address: Unit 35, Batley Business Park, Technology Drive, Batley, Batley
Rating: 4.75

4.8 Rating 1,124 Reviews

94 %

of reviewers recommend Vital Consular

Company Reviews

Metrics

Info

4.8

Based on 1,124 reviews

Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 89%
Accurate And Undamaged Orders	97%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.7 out of 5

About Vital Consular:

Consular specialist providing document legalisation and translation services. Take advantage of our huge database of knowledge on how to get these processes completed quickly and efficiently.

Powered by a highly experienced team of global staff who care as much about your requirements as you do, we are definitely not the cheapest, but consistently delivering a quality service needs expert staff that know what they are doing.

Save your precious time and money by letting us handle these complicated processes for you.

Visit Website

Phone:

03300881142

Email:

sales@vitalconsular.com

Location:

Unit 35, Batley Business Park,
Technology Drive,
Batley
Batley
WF17 6ER

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Vital Consular 5 star review on 21st August 2022

Irene A

Vital Consular 1 star review on 8th June 2021

Yannick

Vital Consular 5 star review on 28th August 2020

Marwa G

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Paid for fast track delivery. They didn’t deliver in time and still charged me fast track rate”

Helpful Report

Thank you for taking the time to leave your feedback. I have looked into your orders and I can see that you have had 2 orders previously with Vital and there were delays with both. The reasons being on the first order you ordered during the Eid closures and the second order was placed during the August bank holiday. During these times, closures do happen and unfortunately this is out of our hands.

“You should avoid this company at all costs. A fairly simple legalisation of a UK education certificate for use in a third country has become a nightmare. First, they forgot to ask me for key documents needed in the procedure. This involved me rushing to create these documents last minute, with multiple trips to a different city, queues and expenses. Second, I had to remind them that another document (a photocopy of the passport) was needed. This was an information available online. Third, they managed to have the their submission rejected because they didn’t follow the embassy’s instructions (instructions available online). Now they are asking for an additional fee to continue the procedure.Yes, you heard well. I had asked for a quote and paid for a service. They didn’t provide the service and now are asking for additional money to complete the service. In all this, a month has gone by. I have no legalised certificate, have spent money in posting and shipping documents, wasted time and now my job offer is at risk.”

Helpful Report

Thank you for taking the time to leave your review. Firstly I would like to apologise that you are not happy with the processing of your document. Application forms are sent to our clients on confirmation of order which it is stated on the quotation you received. However, the form was sent to you after the confirmation and for this I apologise that there was a delay. You mentioned above that we have had your document for 1 month, we received your document on the 10th October and as your order processing time is a 15-20 working day time frame the 20 working days is on Thursday 7th of November which means we are still on target to complete you order in the time frame quoted. There has been some miscommunication for your order and for that I am very sorry, This will be looked into internally and processes changed so it does not happen with future orders. Once the error had been recognised with the verification we instructed our solicitor to rectify the issue immediately which took 1 day and then we were able to submit your document to the Embassy keeping the order on track to complete within the time frame quoted.

“The service to date has been extremely poor. My comments have already been emailed with an unsatisfactory response outcome. We will not be using Vital again.”

Helpful Report

Hi Jessica I am very sorry to hear that you are not happy with the service we offered on this order. I am aware of the email between our team and yourselves. I will pass your comments onto your account manager.

“company was very good at the normal scope but gave up or showed little interest in the attestation process that they had not done before. I had to bring in BVS Global to complete the activities. Would not recommend”

Helpful Report

Dear Stephen, Thank you for providing your feedback on the service that you received from Vital. I am sorry that you feel that our service was not up to our usual standard. As you are aware, the document that we were unable to assist with in your case was for a Mauritian marriage certificate to be legalised for use in Qatar. In previous years, we have been able to process these through our South African colleagues, but the Qatari authorities have changed their requirements on this to have them processed through Swaziland. We do not have colleagues in Swaziland to process via the Qatari Embassy there, and the other identified route via Oman we would have been able to assist with in Mauritius but not in Muscat for the final stage. It is unfortunate that your document was one that we could not assist with, but I can assure you that at no point were we unwilling to try to assist you. I do wish you the best for your future move.

“Appalling service. The online forms wouldn't take all the information needed so we had to copy them out and complete by hand and send them across. Then the information was incorrectly inserted into the official forms on several occasions so that in all we had to exchange over 40 e-mails to get things right. When we went from the Russian office to take our passports to Vitals London office there was no-one there to meet us in spite of making an appointment. The only thing Vital did right was to deliver our passports to the Belarus office and get them back to us. So £500+ for a pick-up and delivery service - extortionate.”

Helpful Report

Dear Russell, Thank you for taking the time to provide your feedback on our service. Our senior management team reviews all responses to our request for a review as we are continuously looking at ways to improve our service. I do believe that some of the emails sent during your order could have been combined to reduce the overall number of replies required. This has been fed back to the adviser that handled your case. As you can appreciate, every Visa request is usually slightly different especially if there is a transiting country so I am not surprised that there were a number of emails between us to make sure we have all the correct information to have the Visa correctly issued. Whilst you are correct that in total there were 40+ emails between us (43 to be specific), many of these were to clarify specific aspects of your situation, and to complete missing elements from your supplied application forms. I appreciate that it can be frustrating to answer questions by email, but it is essential to ensure that there are no nasty surprises when it comes to your visit overseas. The forms we provide as part of the service have been adapted from those supplied by the embassies themselves in an attempt to make certain questions clearer, and to provide guidance where none would usually exist. Our form matches the questions required by the embassy and in your case, the number of previous trips you had taken over the past 10 years extended to beyond the space available within the embassy form. We did then provide you with advice as to how to deal with this when attending the embassy interview. Whilst the fees charged may appear high at first glance, it is worth pointing out that this represents a total of 4 visas, and includes the submission fees for the Belarus transit visas (£120). Our fees include not only the submission and collection of your visas, but also checking every supporting document, completion of the embassy forms and arranging the interviews at the Russian Visa Application Centre. I am sorry that you feel that we have let you down when processing your order and thank you once again for your constructive feedback. I wish you all the best for your upcoming trip.

“Itwas very poor and the enrollment of my children in schools was delayed due to the late arrival of certificates”

Helpful Report

HI Zouhir Thank you for taking the time to leave your review. I am sorry that you were unhappy with the service we provided. I have looked into your order and I can see that when we received your documentation you had mailed to us more than you had initially ordered. Once we had clarified the situation we then started to proceed with the legalisation. You had used our 4 week service and unfortunately during that 4 weeks the Saudi Embassy closed for 1 week due to the Eid celebrations. We completed and dispatched your documents on the 2nd of September which is 1 day early. Of course if you would like to discuss the matter further, please do not hesitate to call the office

“Don't trust Don't trust !!! What ever they say that they will attest your document poor experience poor customer service ! no care about the time and the customer situation no support I am still already facing issues and they will ask you for extra costs after they trap you in ! Run away”

Helpful Report

Thank you for taking the time to leave you review and thank you for your comments. I am very sorry that you feel like we have not given you a high level of customer service. The over seas document that you issued us was not accepted once it was in country and we have been trying to work around this. Unfortunately the work around for the new document did incur extra fees which we had to pass on. We do take all our orders and client comments very seriously and we are aware of how you are in need of your document and we are trying to have the document completed. You asked if we can guarantee that it will be accepted with whom you are submitting to but as previously advised, this is something that you need to ask who you are submitting it to.

“This company has delayed my documents by 5 days and due to weekends in between 10 days. The consultants from different departments do not communicate with each other or pass on any information or documents and as a result I had to resend the same application form and other documents 4 times to different consultants. I had to spend an additional £30 on top of the already £950 originally paid for their poor service to resend documents to arrive on time and then they did not submit the documents on the given date. DON’T use them unless you have 3 months before having to travel. Utterly pathetic service!!!”

Helpful Report

Thank you for taking the time to leave your feedback. Unfortunately as you have left no order reference or your name I can not look into the issue with your order and the reason behind it. Please feel free to leave some additional information so I can investigate further.

“I feel cheated into paying a lot of money for poor service. I expected more of these people, whose very profession it is to get these kind of things done. I had to remind them about every step of the way constantly! You'd think that you give them a well defined task, which is within their line of work, and they'd just carry it out. But nooooo! I had to keep emailing and calling, or nothing got done, every bloody step of the way. They did not respond to queries unless I emailed a second or third time or called after them. It took them three bloody months to legalise 1 document!!! Something that I heard others did in 4 to 6 weeks. I almost lost my job because of these people! On their website they state "You can trust we have the knowledge and the know-how to deal with your documents in the best way possible". Well, if this is the best they could do, they should not dare to call themselves professionals. I will certainly never use use Vital Consular ever again, and I will definitely not recommend Vital Consular to anyone.”

Helpful Report

Thank you Seino for taking the time to leave your review. I have looked into your concerns noted within your review and I can see that we were a little late with the completion of your order and I apologise for this but this was not due to the lack of professionalism that each member of the team dedicated to your order. In regards to your comments on having to remind Vital constantly, I am finding this hard to understand as I have read through all the email correspondence between yourself and Ami and she was in touch with you every step of the way. Unfortunately when we started your legalisation the Australian authorities changed the process procedure and they required addition documentation, This is out of our hands and as soon as this was requested to us we asked you straight away. I know this can be frustrating and I apologise for that but unfortunately there is nothing that we can do to change how the authorities work. Vital completed your document in just over 1 month but this was due to the additional information required and having to have the hand written letter re sent because it did not fulfil the requirements. I am genuinely sorry for any inconvenience that this caused.

“I paid for the express service and I am still waiting over 2 weeks later. I have requested a full refund but they are saying they are still in time. I would not recommend this company to anyone”

Helpful Report

Hi Wendy Thank you for your feedback Apologies you are not happy with the service we have given. I have looked into your order and I can see that we received your document on the 2nd day of Eid so we were unable to start the process until the Embassy re opened again 1 week later. You were also advised from the point of quotation that there were delays with the Embassy due to a system upgrade that they are currently putting into place, unfortunately this is out of our hands. You also requested that we completed the Ministry of Foreign Affairs stamp on your behalf which does add extra processing time onto the order. Our London manager has been in constant contact with you advising the situation and explaining the delays with Eid etc. We did offer to deliver your order directly to Qatar to try and save some time for you but this offer was not taken up. I am very sorry that you are unhappy with the above.

“Paid for express service but it took longer than even the standard service.”

Helpful Report

Hi Sufian Thank yu for taking the time to leave your feedback. I have looked into your order on our system. We received your documents on the 20th March. The service you opted for was the Express 3 week service. We processed your order and dispatched the completed documents to you on the 12th April. This is 2 days later than it should have been and I apologise for this but unfortunately since December the Qatar Embassy have had delays with the processing of all documents.

“Communication was shocking”

Helpful Report

Hi Alana Thank you for your feedback. I have checked your order and when we received your documents, your marriage certificate was a photocopy which can not be legalised. A member of our team was in contact with you with regards to this matter on a number of occasions. You should have also received automated emails when each stage of your legalisation was completed. I apologise if this didn't happen. If there is anything you would like to discuss in regards to your order, please feel free to contact the office.

Vital Consular is rated 4.8 based on 1,124 reviews