I feel cheated into paying a lot of money for poor service. I expected more of these people, whose very profession it is to get these kind of things done. I had to remind them about every step of the way constantly! You'd think that you give them a well defined task, which is within their line of work, and they'd just carry it out. But nooooo! I had to keep emailing and calling, or nothing got done, every bloody step of the way. They did not respond to queries unless I emailed a second or third time or called after them. It took them three bloody months to legalise 1 document!!! Something that I heard others did in 4 to 6 weeks. I almost lost my job because of these people! On their website they state "You can trust we have the knowledge and the know-how to deal with your documents in the best way possible". Well, if this is the best they could do, they should not dare to call themselves professionals. I will certainly never use use Vital Consular ever again, and I will definitely not recommend Vital Consular to anyone.