Hello Debbie
We are so sorry that you are unhappy with the size of the text.
We will look into and investigate to see if this can be resolved for you.
Kind Regards
Lissa
Hello,
Thank you for leaving a review.
We are pleased that your order has achieved the required effect and you are happy with the service we provided.
Kind Regards
Tracey
“The instructions did not match the film supplied and it was very hard to remove the sticky plastic layer. Once fitted tough I am pleased. Just update your instructions!!”
Hi Penny
Thank you for your review and you r recent order.
We truly apologise if you received incorrect fitting instructions.
We will be looking into how this happened to hopefully ensure this doesn't happen again.
Kind Regards
“I ordered the 'look like stainned glass' for a Victorian gothic style house. It's awful! Looks like a cheap bit of coloured plastic cling film! I do not recommend”
Hello Wendy
Thank you for your review and your recent order.
We are truly sorry if you are disappointed with Stained Glass effect window film. The film is as described on our website, 'The coloured pattern is printed onto our Opal frosted window film which gives excellent two way privacy whilst still allowing 80% of light through. This film is an easy to install self-adhesive film and can be applied directly to any smooth glass surface' As the design is printed onto Opal Frost which is a vinyl it does have a feel similar to that of a plastic but once fitted it does transform the glass into a stained glass appearance.
Kind Regards
Lissa
We offer a sample service for customers who want to ensure they are happy with the product making a larger purchase and this is something we always recommend if asked.
Kind Regards
Lissa
Hello Nicola,
Thank you for leaving a review.
We are happy that you are pleased with your choice and it has achieved the required effect.
Kind Regards
Tracey
“Its not as apaque as I expected after reading all the reviews. I purchased this for bathroom window for privacy and applied on top of already frosted glass. However, at a distance from the window inner activity in the bathroom was easily detectable. Complete waste of money.”
Hi
Thank you for your recent order and your review.
The film will give a similar appearance to Frosted glass in a bathroom window and if you are fitting it onto already Frosted glass the change in the appearance and privacy levels of the glass will be negligible. As the film has a high visible light transmission you will always see shapes behind the film.
As you mention most customers are extremely happy with the film but it seems you have not ordered the correct product for your requirements. We would always recommend ordering a sample of any film you are interested in before making a larger purchase to ensure it is suitable for your purpose.
We do hope you have now found a solution for the privacy you require.
Kind Regards
Lissa
“Film looks good on the front door glass and lets loads of light in. Instructions included but could be made clearer that the pattern doesn’t go to edge of sheet so when cutting this needs to be considered or may end up being too small.”
Hello Malcolm
Many thanks for your order and your review.
We are happy to hear you are mainly pleased with your order but we will take on board your comments and see if we can do anything to make it clearer that the pattern doesn't go quite to the edge.
Kind Regards
Lissa
Hello Rob,
Thank you for leaving a review.
We are pleased that you are happy with your order and the instructions were easy to follow.
Kind Regards
Tracey
Hi
We are very sorry that the film didn't meet your expectations but as we explained in our previous review that the only reason the film would fall off the window is because the fitting instructions weren't followed and the clear liner wasn't removed before fitting the film.
If the liner had been removed the film would have adhered to the window and I'm certain this would have made all the difference.
Kind regards
Lissa
“Amazing product ! We now have total privacy without on different areas of our home. Just make sure the surrounding area is free of dust and the windows are scrupulously clean before applying.”
Hello Irene,
Thank you for leaving a review and image.
WOW ! Looks absolutely brilliant.
So good how you have a left a small clear border all the way round.
Kind Regards
Tracey
Hello Karen,
Thank you for leaving a review.
We are more than thrilled with your lovely review, so pleased that you have enjoyed your shopping experience with us.
Kind Regards
Tracey
“A little tricky to understand but once soapy solution was on and with the squeegy it went on very easily. Only really difficult thing was peeling the two layers apart. The corner I wanted to start with would not peel away. A little cut through one of the layers would be helpful to get a top corner.
It looks very good!”
Hello,
Thank you for leaving a review.
We can appreciate how tricky removing the fine liner is , but we have supplied a tip on stage 2 of your fitting instructions.
Kind Regards
Tracey
“Too thin to be easily fitted to window, easily creased which makes it unusable unless you like creases.
The colouring of the flowers isn’t as bright as in the pictures, very dull when on window.
Extremely hard to remove once on the window
Not really fit for purpose, wouldn’t order again”
Hello Pamela
Thank you for your review.
We are very sorry that you are unhappy with your window film, most customers fit the film without any issues providing they follow the fitting instructions carefully. We are always available to give fitting advice if you are struggling either by phone or email.
If you are unhappy with anything at all we would always advise you contact us so that we can help resolve any issues you have.
Kind Regards
Lissa
“This product is very good it does what it says on the tin it is quite easy to use and put up I would recommend it to anyone the delivery was on time and very quick and there was no charge for it very good”
Hello Thomas,
Thank you for leaving a review.
We are pleased that you are happy with the overall experience that you received from us.
Kind Regards
Tracey
“From start to finish the service was very good. It was easy to order and we received exactly what we asked for. The delivery was excellent and DPD gave us a window for delivery and kept to it. All in all a very good experience.”
Hello Angela,
Thank you for leaving a review.
We are thrilled that you are a returning customer and are always happy with your orders.
Kind Regards
Tracey
