“Does not work as a blackout window covering. Bought this for babies room. It does not stick to window, falls down after like 30 mins and it's not truly blackout. It's more brownish when light is behind it and some light does get through. Very disappointed as the website lead me to believe this would be a great product as a portable reusable blackout blind for a kids room. I'm sorry i bought it and wasted my money.”
“Product came damaged, the addition tool was chipped and the spray bottle trigger was cracked.
The roll itself was squared off so lost a fair bit of material before I realised.
I would not order again.”
Hello Daniel
Thank you for your review and recent order.
We are so sorry to hear that the film, the spray bottle and tool you ordered was damaged in transit. If you had contacted us when your order was delivered and emailed a couple of pictures we would of course sent replacement film and a new spray bottle free of charge.
If we aren't made aware that the products were not in perfect condition when you received them then we are unable to resolve the problem which we would have been more than happy to do.
Please email us if you did take pictures and we will happily send replacements to you.
Kind Regards
Lissa
Hi Simone
Thank you for your review.
We are very sorry that you didn't receive the sample, occasionally post does go astray. I understand a replacement was dispatched as soon as you notified us of non-delivery and hopefully that has now been received.
Many apologies for the delay.
Kind Regards
Lissa
“Two attempts to put this on. The second time it went on but when we went to push the bubbles out it cracked. Wouldln't recommend. Had put throw it away.”
Hello Gina
We are very sorry you had trouble fitting the window film and we wish you had contacted us when you struggled with your first attempt so that we could have given you some advice. Maybe you didn't you use enough slip solution but without discussing further it is difficult to be certain what the problem was.
If you would like to contact us to discuss further please don't hesitate to do so so that we can help to resolve the problems you had.
Kind Regards
Lissa
“I Ordered Paint Protection Film which arrived with instructions for window film, I contacted the company for the correct instructions but was again emailed the window film instructions. I asked again but got no reply.
I havent used the PPF yet as I am researching how to do it properly. Its a shame, as the reason I purchased from Adobe was becaus it said the PPF came with instructions.
We live and learn!”
Hello Mark
Thank you for your order and your review.
I am sincerely sorry that you didn't receive the correct instructions with your order and that you didn't receive a reply to your email.
I will contact you privately and email you the instructions.
Kind Regards
Lissa
Hello Ali
We are so sorry to hear you had trouble fitting the window film you ordered. The only reason the film would fall off the window is if the fine clear liner isn't removed before fitting it. Doing this exposes the adhesive side of the film which is fitted to the window on the inside.
We wish you had contacted us when the film fell off as we would have been happy to offer odvice.
Please email us if we can be of any further help.
Kind Regards
Lissa
“I have had to throw the film away it was extremely sticky and gave me no room to manoeuvre or manipulate the film to the window, which caused bad creases, sadly not at all what I hoped it would be”
Hi John
Thank you for your review.
We are so sorry to hear you had trouble fitting the window film. We wonder if you tried to fit the film without using the soapy water solution mentioned in the instructions as this is the only reason we can think of why you wouldn't be able to move and manipulate the film on the glass when fitting it.
We would have been happy to offer advice if you had contacted us when you had difficulty and please don't hesitate to get in touch if you would like to discuss further.
Kind Regards
Lissa
Thank you for your recent order.
We are very sorry that you haven't received delivery of the sample you ordered.
We were unaware that you hadn't received delivery and would of course dispatched another if we had been informed. Occasionally mail does get lost in the postal system.
Kind Regards
Lissa
Thank you for your review.
We are sorry you are unhappy with the window film sample you ordered but it is good that you ordered a sample before making a larger purchase.
We disagree that the film is of 'poor quality' and many of the reviews confirm that our films are good quality.
Kind Regards
Lissa
“The Horizontal stripe film supplied is actually vertical stripes and therefore unusable.
I was told to hang it sideways! It’s clearly not the correct dimensions to do that, and would leave a significant gap but that was just brushed off. I very unhelpful company I will never use again.”
We are very sorry that the film you received was not as you expected. We do try and make it as clear as possible on the website how to order the correct height and width for your window size by including images and if there are any queries we always available to discuss these either by email or phone.
Kind Regards
Lissa Green
“Just purchased two samples and it was shocking quality. Once applied the blue effect is both on the outside and inside which is not meant to happen. Lucky it was just a sample otherwise I'd have a blue window on both sides.”
We are sorry to hear you were unhappy with the colour of the Blue Mirror window film sample. The good thing is that you ordered a sample and found that it wasn't suitable for your purpose before before making a larger purchase.
When used as a source of Privacy, blue one-way mirror window film will work in the following method; the side with the most light will be mirrored in appearance and the side with the least light will allow a one-way viewing experience, the ability to see through the glass and the film will appear as strong blue mirror in colour on the outside.
Kind Regards
Customer Services
“Unfortunately I cannot comment yet because I haven't received the package yet even though I ordered it over a week ago. The problem is you use Evri (or Hermes as it used to be known). The reason they changed their name was because of the awful service e they provided. Nothing has changed! Please use another courier in future as your products are fine (I've used you multiple times) but this experience fir the customer reflects onto you.”
“Good but poor customer service.
I ordered a stock size sheet of film erroneously and they wouldn’t exchange it even though it had never been out of the box.
They pointed me to T&Cs but it’s basic customer service really. Plus it’s contrary to distance selling regs as it wasn’t a bespoke or personalised product.
They didn’t care though.”
