Vision Scotland Reviews

Name: Vision Scotland
Rating: 4.84

4.8 Rating 286 Reviews

97 %

of reviewers recommend Vision Scotland

Company Reviews

Metrics

4.8

Based on 286 reviews

Shipping & Delivery
Delivery Methods	Postal Service
Customer Service
Communication Channels	Telephone, Live Chat, Email
Queries Resolved In	Under An Hour

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Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“5/5 ☆☆☆☆☆ Visited the Glasgow branch recently for yag laser, great location and the staff were 1st class Highly recommended 👌”

Helpful Report

Posted 7 months ago

Hi James, Thank you for your kind feedback. We’re delighted to hear that your visit to our Glasgow branch for YAG laser went so smoothly and that our team provided first-class care. Your recommendation means a lot to us! Thanks, Erin

Posted 1 month ago

“I am extremely pleased at my cataract operation on both eyes conducted December 2024. The whole experience from first pre-op contact through to post-op follow-up was extremely professional and friendly. My post-op sight has changed my life and is better than it was 60 years ago (yes 60) when as a trainee desigh engineer I stood at a drawing board - long before computer aided design. When I now look at my bedside clock at night I now see every pixel !!!!”

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Posted 8 months ago

Hi Ashley, Thank you so much for sharing your experience. We’re thrilled to hear that your cataract surgeries have had such a life-changing impact and that your vision is even better than it was 60 years ago! It’s wonderful to know that our team could provide professional, friendly care every step of the way. Thanks, Erin

Posted 1 month ago

“I had cataract surgery to both eyes and am delighted with the outcome. The staff at Vision Scotland were friendly, very helpful and made me feel at ease. I certainly would recommend.”

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Posted 8 months ago

Hi Maudie, Thank you for sharing your experience. We’re delighted to hear that your cataract surgeries went well and that our team made you feel at ease throughout the process. We truly appreciate your recommendation! Thanks, Erin

Posted 1 month ago

“Would highly recommend Vision Scotland particularly since they have moved into their new premises I have to mention Sarah the optometrist for the care and attention in managing my post op care what an asset to your practice”

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Posted 8 months ago

Hi Eunice, Thank you for your kind feedback. We’re delighted to hear that your experience at our new premises was positive and that Sarah provided such excellent post-op care. We’ll be sure to pass on your kind words to her, and we truly appreciate your recommendation. Thanks, Erin

Posted 1 month ago

“The whole process was seamless from my initial assessment to the cataract surgery two weeks later. Everything was clearly explained and I have had no problems at all post surgery. All of the staff without exception were very professional, friendly and helpful.”

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Posted 8 months ago

Hi Joan, Thank you for sharing your experience. We’re delighted to hear that your journey from assessment to cataract surgery was seamless and that our team provided professional, friendly, and helpful care throughout. It’s wonderful that your post-surgery experience has been problem-free. Thanks, Erin

Posted 1 month ago

“Excellent service and a great job. Everyone was so kind and efficient, and the atmosphere in the clinic was very welcoming. I would highly recommend.”

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Posted 8 months ago

Hi Rosemary, Thank you for your kind feedback. We’re thrilled to hear that our team provided such a welcoming and efficient experience, and that you’re happy with the results. We truly appreciate your recommendation! Thanks, Erin

Posted 1 month ago

“I had my procedure on both eyes 6 days ago at the Glasgow Clinic. Staff were wonderful and very kind. Mr Mantry did a fantastic job. Never felt a thing. Had my follow up 2 days later. It is remarkable the difference to my sight. Thanks to everyone”

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Posted 9 months ago

Hi Christine, Thank you so much for sharing your experience! We’re delighted to hear that your procedures at our Glasgow clinic went so smoothly and that Mr Mantry and the team made you feel comfortable throughout. It’s wonderful that your vision has improved so quickly, and we’ll be sure to pass on your thanks to everyone involved. Thanks, Erin

Posted 1 month ago

“Excellent and professional service. I was seen for a consultation then booked in very quickly for my procedure. Everything was well explained and any questions answered. Follow up call and discussion was very reassuring.”

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Posted 9 months ago

Hi Eileen, Thank you for your feedback! We’re delighted to hear that your consultation and procedure went smoothly, and that our team was able to answer your questions and provide reassuring follow-up care. We truly appreciate you sharing your experience. Thanks, Erin

Posted 1 month ago

“I am fully satisfied with all aspects of my recent procedure. Recognition to my surgeon (Mr. Mehat), the facilities and support staff. I am delighted with the result.”

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Posted 9 months ago

Hi Neil, Thank you for sharing your experience. We’re thrilled to hear that you’re delighted with the results of your procedure and that Mr. Mehat, our facilities, and support team provided excellent care throughout your journey. Thanks, Erin

Posted 1 month ago

“I had Cataract Surgery on the 8th October last year. My experience at the Ratho Clinic and at Galashiels was first class. All your staff are very kind and reassuring and certainly remove any misgivings as to whether you are doing the right thing, even though you need this surgery. I would recommend Vision Scotland to all I know who need to have Cataract Surgery. I wish to thank Mr Jonathon Ross sincerely for being my surgeon. I would have liked to have had a chat with him. I did see his face, albeit upside down, as I lay on the treatment bed! Your Service was Excellent. Thank you.”

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Posted 9 months ago

Hi Muriel, Thank you so much for sharing your experience. We’re delighted to hear that your journey at Ratho and Galashiels was first-class and that our team helped put you at ease throughout. It’s wonderful that Mr. Ross and the team provided such excellent care, and we truly appreciate your recommendation of Vision Scotland. Thanks, Erin

Posted 1 month ago

“I had my surgery back in October. From the moment I got to Vision Scotland I was made to be very welcome and the staff were so nice and friendly and put me at my ease straight-away. The procedure went so well, I did'nt even realise it was all over. I would whole heartedly recommend Vision Scotland if anyone was thinking of getting this done. Well done people and 100% for customer service. Kind Regards Margaret Findlay (Mrs)”

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Posted 9 months ago

Hi Margaret, Thank you for sharing your experience. We’re thrilled to hear that our team made you feel so welcome and at ease, and that your procedure went smoothly. It’s wonderful that you’d wholeheartedly recommend Vision Scotland, we’ll be sure to pass your kind words on to the whole team! Thanks, Erin

Posted 1 month ago

“Excellent service. Process was very easy and my vision is now better than expected. All the people I met were very professional and very helpful. All my questions were answered quickly and explained .”

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Posted 9 months ago

Hi Colin, Thank you for sharing your experience! We’re delighted to hear that your journey with Vision Scotland was smooth and that your vision has improved beyond expectations. It’s wonderful to know our team provided professional and helpful care throughout, and that all your questions were answered. Thanks, Erin

Posted 1 month ago

“Vision Scotland proved to be an excellent choice for my eye surgery. I required three procedures and a number of follow up appointments. At each stage I experienced excellent care and first class surgery. I was delighted with the outcome that left me only needing glasses for reading.”

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Posted 9 months ago

“Very professional from start to finish. At my consultation I had lots of question, some quite technical. All of these were answered to my complete satisfaction as were other questions which arose. The various options, risks, expected outcomes and potential problems were explained fully with nothing glossed over. For someone of my age (68) and with my prescription (-11), I have had an excellent outcome. After the operation, I had a worrying development and had to phone for advice. Although out of office hours, the phone was answered immediately and my concerns were allayed. This was followed up by a call back from a consultant the next day. Aftercare is first class. I would wholeheartedly recommend this clinic.”

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Posted 10 months ago

Hi Alan, Thank you for sharing your experience. We’re thrilled to hear that every step of your journey, from consultation to aftercare, was handled professionally and thoroughly. It’s wonderful that your concerns were promptly addressed and that your outcome has been excellent. We truly appreciate your wholehearted recommendation of our clinic. Thanks, Erin

Posted 1 month ago

“The whole experience was excellent, staff were all very friendly and my treatment was done the same day as my assessment which was perfect.”

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Posted 10 months ago

Hi Kenneth, Thank you for sharing your experience. We’re delighted to hear that your journey was smooth and that our team provided friendly, efficient care. It’s wonderful that your treatment could be completed on the same day as your assessment! Thanks, Erin

Posted 1 month ago

“First class service all the way from all staff at Vision Scotland. Thank you.”

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Posted 10 months ago

“Satisfied with the treatment I received from Vision Scotland. Polite and friendly staff and a quick and painless procedure. Only comment - would’ve liked a follow up call maybe 2/3 weeks on to check and give reassurance.”

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Posted 10 months ago

“I had bilateral cataracts replaced with toric lenses in Edinburgh. The overall service was excellent. Information provided met all my needs. The appointment offered was quick and convenient. The surgery took very little time and there was minimal discomfort. The operating theatre was well set up, clean and welcoming. All the staff I encountered were extremely helpful and friendly. Follow up directions, information and communication were excellent. I cannot fault the overall service and my sight is now better than it has been for decades.”

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Posted 10 months ago

“I felt myy examination in Stirling was very thorough and reassuring. The treatment in Ratho was excellent. I have nothing but praise for Vision Scotland.”

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Posted 10 months ago

“I would recommend Vision Scotland to anyone wishing to have cataract surgery done quickly and so avoiding the long waiting time for surgery to be done on the NHS. I am very pleased with my outcome from surgery done by VS in September. I don’t need spectacles to read or drive now so a 100% happy person.”

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Posted 11 months ago

Vision Scotland is rated 4.8 based on 286 reviews