Vision Scotland Reviews

Name: Vision Scotland
Rating: 4.83

4.8 Rating 262 Reviews

97 %

of reviewers recommend Vision Scotland

Company Reviews

Metrics

4.8

Based on 262 reviews

Shipping & Delivery
Delivery Methods	Postal Service
Customer Service
Communication Channels	Telephone, Live Chat, Email
Queries Resolved In	Under An Hour

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Anonymous

Anonymous // 01/01/2019

Filter: Rated 4 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Vision Scotland proved to be an excellent choice for my eye surgery. I required three procedures and a number of follow up appointments. At each stage I experienced excellent care and first class surgery. I was delighted with the outcome that left me only needing glasses for reading.”

Helpful Report

Posted 6 months ago

“The experience from initial consultation to operation was handled professionally. The difference in my sight was very good and it remains at that level. I would have no hesitation in recommending the procedure I had, to others.”

Helpful Report

Posted 8 months ago

“Clearer dialogue between consultant and client to ensure better understanding to avoid confusion of expectation of outcome . Suggest painkiller be offered to clients after operations especially if they have a long journey ahead of them.”

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Posted 8 months ago

“Everyone was extremely helpful and knowledgeable from the first visit to the operation. Particularly the nurses in the theatre area were kind and helpful.”

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Posted 8 months ago

“Had the cataracts removed from my second eye by Mr Mantry which was a perfectly painless procedure. I also had a toric lens put in, as I did with my left eye. I cannot thank Mr. Mantry enough for his skill which resulted in my vision being so good that I no longer have to wear distance glasses, something I have done since I was 13 years old. Sadly this time I felt that the administration was lacking. I was told by a by a young lady at Galashiels that my appointment for surgery was 8.00 a.m. and I should arrive at Ratho at 7.30 a.m. I felt that 7.30 a.m. was too late to arrive but as she was speaking to me from across the room I just queried the time but she just repeated 7.30 a.m. When my confirmation letter arrived it showed a different time a lot sooner. I tried several times ringing the central number to find out exactly the time I should arrive at Ratho. I never got any satisfactory answer.”

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Posted 8 months ago

“Initially apprehensive as one is for such an procedure but in fact excellent treatment and concerned aftercare. Would totally recommend.”

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Posted 10 months ago

“Very good and fast service, but very expensive for what was just 2hrs in hospital”

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Posted 1 year ago

“Excellent professional treatment by all staff. Great outcome from the treatment of the charming surgeon. I have Parkinson’s & now a curved spine it was difficult for him to get me into a position where he could operate, but nothing was too much trouble for him. I am grateful. I did think the cost of the procedure was high as was the consultation fee therefore 9 out of 10.”

Helpful Report

Posted 3 years ago

“Good presentation marred by problematic sound quality. Welcome and appreciated in all the circumstances, but nothing like as good as an in person lecture or visit.”

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Posted 3 years ago

“Fortunately the surgery was more efficient than the administration! From the initial consultation with Mr Mantry I felt I was in competent hands. Although I corrected the name of my GP's surgery twice, this was ignored and the summary sheets each had different, neither local, on them. I am pleased with the improvement in my eyesight, though still slightly concerned by the feeling that there is "something", not visible, in the left corner of my left eye. Maybe this is normal. Nothing was remarked on at the NHS follow-up by my optician.”

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Posted 3 years ago

Dear Helen, Thank you for taking the time to speak with us after leaving your review. We are sorry about your hospital admin experience. Your feedback has been passed on so improvements can be made. Have a lovely Christmas.

Posted 3 years ago

“The consultation and follow through was professional and I felt well cared for. Recommend”

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Posted 3 years ago

Vision Scotland is rated 4.8 based on 262 reviews