Vision Scotland Reviews

Name: Vision Scotland
Rating: 4.82

4.8 Rating 253 Reviews

96 %

of reviewers recommend Vision Scotland

Company Reviews

Metrics

4.8

Based on 253 reviews

Shipping & Delivery
Delivery Methods	Postal Service
Customer Service
Communication Channels	Telephone, Live Chat, Email
Queries Resolved In	Under An Hour

Write Your review

Tell us how Vision Scotland made you happy

Help future customers by talking about customer service, price, delivery, returns & refunds.

Minimum 10 characters

What's your name?

Leave this blank if you'd like to publish your review anonymously.

(Optional)

What's your email?

We need your email address to verify that your review is genuine

Please note that we may share your email with the company to verify your order.

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Hi Lorna I wish I could say that my cataracts procedure worked for but unfortunately it was the opposite as my eyes deteriorated after the procedure so much that it caused my AMD to get worse. I was advised by a couple of opticians not to carry out the procedure as it was risky.. I am struggling to see with both eyes now. I got accessed at Vision Scotland and they were confident it would be ok. But unfortunately the opposite happened for me.. Regards Frank Rice”

Helpful Report

Posted 5 months ago

Dear Mr Rice, We’re sorry to hear about your experience and take your concerns seriously. To better understand and address this matter, our head of optometry has reached out to you directly to discuss this further. Please don’t hesitate to reach out if there’s anything additional you’d like to share. Kind regards Danielle

Posted 5 months ago

“I came here because of the positive reviews and award winning surgeons but my eyes are worse than before surgery, inconsistent vision, dry, super dry in the mornings and painful for days if I rub them. Maybe I'm in the 1% but good luck to anyone who has issues because no one at this company seems to care.”

Helpful Report

Posted 5 months ago

Good morning, Thank you for bringing your concerns to our attention. We take all feedback very seriously, as it helps us continually improve our services and provide the best care possible. We apologise that your experience did not meet your expectations, and we would like to understand more about your concerns. If you feel comfortable, please reach out to us directly so we can investigate further. We can also arrange an appointment with one of our optometrists specialising in dry eye. Kind regards Danielle Vision Scotland

Posted 5 months ago

“Excellent”

Helpful Report

Posted 8 months ago

“I had my cataract operation in March at vision scotland .. I was recommended by my optician at Browns in Edinburgh … I have now toric lenses to correct my astigmatism and the correct prescription to correct my eyes .. I am delighted with the result I didn’t feel anything during my operation .. my surgeon Mark was excellent very professional.. it was a very good follow up procedure too .. Totally recommend this to everyone who needs eye surgery.. many thanks 🙏”

Helpful Report

Posted 10 months ago

“First class service from initial consultation until day of operation. From welcoming staff to surgeon I cannot fault my treatment and how I was treated as an individual. Nothing but praise for the team thanks alan”

Helpful Report

Posted 11 months ago

“I was delighted with the care and the result of my cataract surgery”

Helpful Report

Posted 11 months ago

“I had a cataract operation on one eye on 4th October 2023 and the other eye on 22nd November 2023. Both were at Ratho Park and the attention received was excellent on both occasions. The improvement on my distance vision has been very noticeable and I have had no problems since. I attended my own optician on 4th January 2024 and have been prescribed bifocal glasses to enable me to read as well as plain glass for distance vision. I would certainly recommend cataract removal to anyone.”

Helpful Report

Posted 1 year ago

“I had cataracts in both eyes and done together. I was very anxious but all staff made me calm and reassured me. I don’t know why I worried the procedure was excellent. Tried to give 5 star but it would only let me do 4 .”

Helpful Report

Posted 1 year ago

Vision Scotland is rated 4.8 based on 253 reviews