Virtalent Reviews

5.0 Rating 110 Reviews
100 %
of reviewers recommend Virtalent
Based on 110 reviews
Customer Service
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About Virtalent:

Virtalent is a premium Virtual Assistant service in the UK, offering PA and marketing support. Clients benefit from their unique matching process, a team of highly experienced Virtual Assistants, over-the-top support (and super helpful extras like holiday and illness cover!).

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0330 120 0477



Front Suite, 1st Floor, Charles House
148-149 Gt Charles Street

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Anonymous  // 01/01/2019
I was with a well-known VA company before Virtalent but the level of experience of the VAs wasn’t there. I wanted a professional VA who I could trust and who I wouldn’t need to micromanage. The on-boarding process with Virtalent was very smooth. One call with the founder, then a few days later she matched me with someone, we had a call and I thought she was a good fit and soon after that we started working together. I rely on my VA to be the first point of contact with our customers, help manage my inbox and reduce the amount of admin I do. She is good about asking me if she can take more off my plate! Overall I’m very happy and would recommend Virtalent if you are are serious about having a VA who will be a partner to you and your business.
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Charlie, thank you for your wonderful review! We're pleased to hear how happy you are with your VA and how smooth you found the process from start to finish.
Fantastic survey, brilliant team. Highly recommend.
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Virtalent delivered excellent service: they were very professional and efficient, and made great use of digital tools to ensure quick onboarding of the new VA and effective payment management. The very very helpful discussions upfront with Sarah helped get me acquainted with the services on offer, and when I received the first set of suggestions a few days later for VA options, they were both extremely thoughtfully selected to meet my needs, and objectively very qualified individuals. They truly listened to what I needed and this was very impressively documented in the proposal. Rapid interviews later, I was able to begin working with Sheliza in under a day. Once I began, Virtalent's interface was also easy to manage and navigate to evaluate the level of support I had and how to utilize it effectively. Before beginning this, I want to state that I've worked with a large prestigious global management consulting Firm in London and around the world and have had very high-quality EA support in the past. Sheliza was able to deliver services above and beyond that - she was very quick to learn / understand my context and needs, extremely positive and genial and easy to work with, demonstrated highly effective communication skills (quick, concise, clear), showed consistently from Day 1 that she was proactive and sought out new solutions I did not know myself (as responses to my requests), and just got things done. She was highly organized, and we immediately got into working asynchronously effectively on Trello and email / whatsapp, and she was able to leverage her skills and knowledge from prior efforts to really help my company as well on matters as diverse as travel (incl. flights, visas etc), accounting (managing expenses, splitting over 10k lines of data into categories and sub-categories), event mgmt (for monthly events we organize), and operating model (suggesting effective new bank accounts, office management services) amongst others. In a short span of 4 weeks, we went well above what I thought we'd be able to achieve, and in some cases with solutions / approaches better than I could have imagined. Looking forward to continue my engagement with her and the VirTalent team. Thank you.
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Virtalent saved my business, without the support of Izzy for the last 3 months I could not have coped. Her support has enabled me to concentrate on business development and not get tied in the weeds of the day to day stuff, all this was picked up by Izzy with no fuss, no complaining and all in a professional manner. She will will be sorely missed on the team, however her work has provided me a platform to take my business from strength to strength.
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Paul, thank you for taking the time to give another glowing review for Izzy. We are so happy to hear how supported you've felt on your Virtalent journey! We will pass on your wonderful feedback and we hope to work with you again in the future!
Our work with the virtual assistants has been unmatched for my business. Both Verity & Emma have provided a lot of hard work for us and dedicated their time and energy in a very high-quality way. They have gone above and beyond for us and we continue to be very grateful for their work they complete for us.
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Josh, this is wonderful to hear! We're delighted to hear both Emma and Verity are having such a positive impact! We'll pass on your lovely feedback to them both.
My VA, Kate, was a great asset to my business. Nothing was too much trouble, and she demonstrated both her professionalism and creativity again and again. Nothing was too much trouble for her, and I wouldn't hesitate to recommend Kate, or to use her again.
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Thanks for your kind words Barry! We'll pass on your fantastic feedback to Kate - we know she really enjoyed supporting you!
I worked with Perrie on my social media management and she was a fantastic asset to my digital marketing. She came up with original ideas for my content, took on board all my feedback and went the extra mile to help my business succeed. I wouldn't hesitate to recommend her.
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Thank you Kate - it is so wonderful to hear that Perrie was such an asset to you and your business. We'll be sure to pass on your lovely feedback to her.
We contacted Virtalent in our hour of need and they delivered. We were quickly matched with a VA called Leanora (Leo). Leo had a wealth of experience in our field so was able to hit the ground running. She was responsive and attentive. The onboarding process was quick and simple and we would not hesitate to use their services again. Thanks team.
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Thank you so much for your fantastic feedback - we're so pleased we could support you in your hour of need. We'll be sure to pass your lovely feedback on to Leo!
Virtalent were first-class - the service and care we received from the team from onboarding to shortlisting and placing the best virtual assistant for our needs was exceptional. Virtual PA, Izzy, was outstanding - the work she did to get our CRM system up and running was a huge value-add and time-saver for the business. Very satisfied and highly recommend Virtalent.
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Thank you for your very glowing review. We take great pride in our customer care and being people focused. We're so pleased Izzy has been able to add value and save time in your business already - we'll be sure to pass on your fantastic feedback to her!
Best to hire a Virtalent VA: 10 years ago Second best time to hire a Virtalent VA: today!
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We couldn't agree more Gregory! :-) Thank you for your review - we're so pleased to be working with you.
If you were to use one word for summarizing what it means to be kind, polite, organized, dedicated, on time, connected, intelligent, patient, tenacious (the list goes on), it would be Verity. She simply fabulous
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Dean, thank you so much for your fantastic feedback for Verity! We'll be sure to pass your kind words on to her - we think she's fabulous too :-)
Very competent and responsive assistant. Great service.
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Thank you for the review Martin! We're so pleased to hear you are happy with our service and your VA!
Virtalent has been amazing for my business! Being a one-person band, it's been hard to juggle everything and Emma (my new VA) has been so so helpful! Sarah was amazing at finding someone who would suit the work/help I needed, she was very understanding of my nervousness towards 'letting go' of the tasks I found overwhelming and letting someone else in to help for the first time. Emma has been lovely, she's super friendly and has been really good at supporting me with onboarding. She's held my hand through this new way of working and I would absolutely recommend Virtalent for how easy and reassuring the whole process has been! For the past 2 years, I've felt that onboarding a VA would be yet another task to add to my list and that it would create more work than it's worth - I've been amazed at how much Virtalent has completely changed my mind on this. It really has been easy! If anyone is feeling overwhelmed with the day-to-day management of their business (what I call being CEO -"Chief-Everything-Officer"), give these guys and gals a try, it really has been a breeze!
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Wow Jay, thank you so much for such a wonderful review! We are absolutely thrilled to hear how easy and reassuring you've found the whole process. We're so delighted to hear that Emma is having such a positive impact already. We'll be sure to pass your lovely feedback on to Emma, and Sarah, and we look forward to working with you long into the future!
Virtalent offer a wonderful, reliable service. In this fast passed world that we live in they made the task easy. They took the brief of what we needed and matched us with the most wonderful VA. From the VA that they matched us with, the portal and the customer service, I could not recommend them highly enough.
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Thank you for a lovely review! We're so pleased to hear how happy you are with our service and your VA!
Excellent and professional team. Highly recommend :)
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Thank so much for your review, Rachel!
I have been with Virtalent for 1 month now and it is a decision that I do not regret. I was a little sceptical at first as I like doing everything myself, however when Izzy cam on board from Virtalent she showed me that I can fully delegate tasks and that they get complete to the highest standard. Perfect solution to get your time back.
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Thank you for the review, Paul. We're so pleased to hear how much you have benefited from Izzy's support after just one month! :-)
My experience with Virtalent has been simple, seamless, very professional and my VA has given me the ability to breathe and think again! I was very impressed by the speed at which things progressed and how well matched my VA is with my needs. I have huge confidence in both Virtalent and my VA. Thank you Virtalent for a job well done.
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This is so fantastic to hear - we're thrilled! Thank you for such a wonderful review :-)
My VA's have been a great help to me, and I liked the flexibility of virtalent in terms of changing plans.
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We're so pleased to hear that Corrine! Thank you for the review.
I wished I had started working with Virtalent months ago! I checked out other companies and found Virtalent to be less sales-orientated, and more keen to take the time to find me the right match for my tasks. Izzy is very professional and has lifted a weight off my shoulders.
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Thank you for the glowing review, Margaret! We're so pleased to hear Izzy has got off to a flying start with you!
Both the VA's I have had from Virtalent have been very professional, easy to work with and reliable. Happy to recommend them to anyone interested in virtual assistance work.
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Thank you so much for your lovely words, Liz! So pleased the Virtalent Team has been such a great solution for you. We'll look forward to working with you again in the future.
Virtalent do the basics very well, and ultimately, that is all you need in a B2B relationship.
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Thanks for your kind review, Tom! :-)
Virtalent is rated 5.0 based on 110 reviews