Virgin Experience Days Reviews

Name: Virgin Experience Days
Address: Virgin Experience Days, Stamford House, Boston Drive, Bourne End, Virgin Experience DaysStamford HouseBoston DriveBourne End SL8 5YS, Buckinghamshire
Rating: 3.94

3.9 Rating 2,260 Reviews

73 %

of reviewers recommend Virgin Experience Days

Company Reviews

Metrics

Info

3.9

Based on 2,260 reviews

Shipping & Delivery
Delivery Methods	Postal Service
Average Delivery Time	Next Day
On-time Delivery	98%
Accurate And Undamaged Orders	100%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.1 out of 5

About Virgin Experience Days:

Welcome to Virgin Experience Days - the home of anti-ordinary gifts.

With more than 5,000 experience gifts across the UK to choose from, we’re firm believers that the best gifts bring people closer. From all-timers like driving and hot air balloons, through to husky hiking, immersive theatre and beyond, there’s an experience gift to suit everyone. And with easy exchanges, flexible booking and instant e-voucher delivery available across the range, you can be sure that it’s the right gift, every time.

Visit Website

Email:

info@virginexperiencedays.co.uk

Write Your review

Tell us how Virgin Experience Days made you happy

Help future customers by talking about customer service, price, delivery, returns & refunds.

Minimum 10 characters

Would you like to add a photos or videos?

Strengthen your review by uploading photos & videos.

Drag files here or browse

(Supported files: jpg, png, mpeg, ogg, mp4 & webm)

What's your name?

Leave this blank if you'd like to publish your review anonymously.

(Optional)

Whats your email?

We need your email address to verify that your review is genuine

Please note that we may share your email with the company to verify your order.

Virgin Experience Days 1 star review on 13th October 2022

163

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“The boat Trip began really well, until the driver drove the speed boat head first into a 9ft metal structure in the middle of the Thames. A number of passengers were injured and all on board were shaken up by the crash, however the driver nor the other crew member came to the passenger area to explain what had happened or to ask if everybody was okay. We then docked the boat at a nearby pier and had to give statements to the police and wait around for the police to carry out their investigation. Although we understand this was necessary, we were severely delayed as a result and were unable to carry out many of the plans we had made for the afternoon.”

Helpful Report

Posted 8 years ago

Thank you for your review. We're really sorry to hear about the incident on the day of your experience. We received some information about this after the event, and City Cruises advised that there were thankfully no serious injuries, but have assured us that there will be a full investigation undertaken. Our team have provided you with a full refund for your voucher due to the unfortunate circumstances, which we have now actioned, so the funds should reach your account within the next couple of days. Thank you.

Posted 8 years ago

“The experince was fully booked for my area for the next 4 months with the only area with area available 200 miles away. No refund offered terrible service!!”

Helpful Report

Posted 8 years ago

Hi Neil, sorry to hear this was the case when you tried to make a booking. If you would send an email to social.media@virginexperiencedays.co.uk we can look at this again for you. Thanks.

Posted 8 years ago

“Event did not match the description, and poorly executed by staff with no knowledge of the event”

Helpful Report

Posted 8 years ago

“Hopeless circuit no way anyone can get the feel of these cars , it was pretty similar to going round a roundabout ive now drove , a ferrari ,lambo and an audi r8 and for me on that experience they were rubbish i had more fun driving home”

Helpful Report

Posted 8 years ago

“Bought a great escape game+cocktail+pizza for 4 people for £135 on virgin experiences. Turns out you can book it direct for £67.99!!!!! NOT HAPPY AT ALL. Rang Virgin they were not interested,said it was up to the buyers and they agree on a fair price. Not fair at all. I will not use this site again. Save your money and buy direct 😡”

Helpful Report

Posted 8 years ago

“Unprofessional, unorganised & no customer service from the staff on sight. I couldn't drive the car that had been pre-booked and there wasn't even anywhere to shelter from the weather. Went home half way through and didn't bother with the rest of the experience. Would not recommend!”

Helpful Report

Posted 8 years ago

“Didn't get to take the clay pigeon shoot day as so ridiculously impossible to book when I had time to do it. I don't suppose I should have been surprised as I had a similar experience booking a track day that I ended up having to travel to the other side of the county to take. Never again, £150 out of pocket, inexcusable!”

Helpful Report

Posted 8 years ago

“Very poor quality of food at a Champagne afternoon tea at Farrington Lodge, Preston. Not worth the money that will have been spent for this Virgin Experience. Very disappointing. Definitely not to be recommend!!!!!”

Helpful Report

Posted 8 years ago

“Virgin website is absolutely useless when trying to activate voucher to use it, after attempting many times I eventually rang Liverpool fc and they sorted everything for me they were so polite, kind, courteous and helpful without them I would not have been able to use the voucher I purchased I will never use this service again and will recommend that any of my family and friends do not use this either”

Helpful Report

Posted 8 years ago

“Due to incompetent administration the gift voucher did not indicate that booking date could not be accommodated after a particular date that was not indicated on the gift voucher and was only known when the voucher was activated which by then was to late and the gift voucher had to be cancelled.with some difficulty. The Buckingham Palace tour and Fortnum and Mason Diamond Wedding Champagne Tea was rearranged with a more user friendly and helpful supplier. .”

Helpful Report

Posted 8 years ago

“Booking process failed and Virgin did not resolve three problem fir me they simply took three easy option and offered my money back”

Helpful Report

Posted 8 years ago

“My daughter bought a helicopter flight for my husband in November 2016, as he didn't want to go alone he bought me one total cost over £300. The only local flight that interested us was over York. When we tried to book with Adventure 001 there were only 2 flights in the whole of 2016, May and August bank holiday Monday. We booked the one in May, this was cancelled on the day due to bad weather but we were assured there would be lots of other opportunities. There was still only the one in August so we booked that. This flight was cancelled for some unknown reason even though the weather was fine. The only other day this year is from a different airfield in October on a day we cannot make due to a prior engagement so we asked Virgin to transfer the vouchers to a hotel stay. They have refused until we have had 3 cancelled flights. As we now have to wait until next April for the next available flight this means they have had our money for 18 months for nothing. Terrible customer service from Virgin and Adventure001. My advice is to go elsewhere.”

Helpful Report

Posted 8 years ago

“£349 + £70.00 upgrade for a better choice of cars, which I booked to do at Brands Hatch Race Circuit was cancelled few weeks before it took place, as the third party company went bankrupt. Awful customer service, couldn't get through and when I did, only wanted to offer a lesser value package at a different location. Unhelpful to deal with, made it seem to be my fault so has left a bitter taste. The ease of booking is the only plus but when it all went wrong a nightmare to rectify. Avoid, Avoid”

Helpful Report

Posted 8 years ago

“Awful food”

Helpful Report

Posted 8 years ago

“A disaster. I thought I'd booked for the Saturday evening, 29 July. I made the booking on the evening of Thursday 27 July. I was out all day Friday 28 July and started feeling ill that day. I felt very ill on Saturday 29 July and went to my emails to see if could cancel. I had received an email to say my booking was cancelled, apparently because some information was missing, so I thought I did not have to do anything. When I rang the restaurant, they said my booking was cancelled because of a no show, because I had booked for lunchtime on Saturday 29 July and they had claimed the voucher. I will never use Virgin Experience again. This is not he first bad experience I've had.”

Helpful Report

Posted 8 years ago

“Rubbish got cancelled and event now dose not operate anymore”

Helpful Report

Posted 8 years ago

“Waste money run down castle”

Helpful Report

Posted 8 years ago

“Misleading description, poor choice”

Helpful Report

Posted 8 years ago

“The voucher offered extremely laimited availability”

Helpful Report

Posted 8 years ago

“We had a death in the family two days before we were to depart to MOTO GP. Had rang on the friday prior to say the relative (sister) was ill and had only been given days to live. Girl on other end of phone was adamant no refund, no cancellation. Asked that these were unforeseeable circumstance. Still reply policy is no refund no cancellation. At the end of phone call her reply was have a nice day. During the phonecall I was finding it very difficult to speak as I was crying. I feel you staff need to be taught a bit of customer ettique.”

Helpful Report

Posted 8 years ago

Virgin Experience Days is rated 3.9 based on 2,260 reviews