Vires Velo Reviews

Name: Vires Velo
Address: Chapman Way, Wymondham Road, Norwich, Hethel
Rating: 4.91

4.9 Rating 107 Reviews

97 %

of reviewers recommend Vires Velo

4.9

Based on 107 reviews

Shipping & Delivery
Delivery Methods	Courier
On-time Delivery	100%
Accurate And Undamaged Orders	100%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	3 - 6 Hours

About Vires Velo:

Exclusive UK Partner for Factor Bikes & Black Inc

Vires Velo exists to help you realise your cycling dreams, whether they’re about race results, epic rides of the sort you read about in magazines, or feeling so at one with your bike that you can ride all day in comfort. 

At Vires Velo you will find the UK’s only Factor Bikes and Black Inc showroom and an Advanced Bike Fitting Studio.

Start your journey now: https://viresvelo.com/

Visit Website

Phone:

1953 687330

Email:

sales@viresvelo.com

Location:

Chapman Way, Wymondham Road, Norwich
Hethel
NR14 8FB

Vires Velo 5 star review on 23rd December 2024

Anonymous

Anonymous // 01/01/2019

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“Vires Velo and the team have been excellent from start to finish. i made the 5h round trip a number of times to see the bikes, get a fit, and meet the team. Every time they were all very welcoming! Coffee and cake and always someone to answer your questions.”

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“I went to Vires Velo for a bike fit, they helped me select a Factor bike to suit the riding I do, helped me choose a frame size, handlebar width, stem length, pretty much everything. They weren't pushy, just really committed to helping me get what I wanted. Very impressed with their knowledge, their patience, and their keeping to the promise to make delivery time. The bike arrived just as ordered, perfectly packaged, and totally gorgeous. I love riding the bike, it has delivered everything I expected. Service from Vires Velo was everything and more I could have hoped for. Very grateful to John, Rob, James, and the whole team there in Hethel.”

Vires Velo 5 star review on 3rd May 2022

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“Very happy with the service i received from payment of initial deposit all the way through to the final build and delivery. John and Rob were very prompt with any correspondence and as there were shortfalls on initial build they found suitable options very quickly. The Ostro VAM i s a superb all round bike and i'm very very happy with it.”

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“If you are looking for a brand which you can engage with, that actually takes the time to get to know you and backs it up with an amazing product then I can't recommend Factor enough. Nothing was too much trouble for John, Rob and James they made sure that I got exactly what I wanted and even delivered it early. 5 stars fully deserved!”

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“Factor Bikes UK have been great. Pre-purchase, I had a bike-fit and they made themselves available on what would normally be a non-working day for them. The fit was professional and thorough and made the ordering of the bike simple. It also made the set-up of the bike simple and it arrived set to my bike fit. The bike developed a few some minor issues and they were extremely helpful in getting them resolved quickly. They invited me to visit at my convenience and then got the bike ready in good time. Thanks for the help!”

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“The team at Factor Bikes UK are amazing. From the very start they were helpful and knowledgeable. They customized my build to exactly how I wanted it, from a custom painted frame down to the inner tubes I requested. Along the way I had a few simple issues, and without hesitation they resolved these straight away for me, without the need of booking the bike in, literally turn up and sorted. I really cannot recommend them highly enough. Their customer service is second to none! As for the bike itself, Amazing love it! This is how bike fitting, building and customer service should be, they have set an absolute benchmark, which means I now need another Factor bike.”

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“Great advice about the right bike options and the optional bike fit service is worthwhile taking. Quick delivery of my bike as well!”

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“Very impressed by the entire ‘buying’ process from initial discussions, to Showroom visit, spec confirmation, bike-fit and finally, collection which was made very smooth and efficient by John and his team. The O2 VAM is a beautiful bike, climbs like a dream and certainly turns heads out on the roads. I am a very proud owner of an exceptional piece of engineering.”

Vires Velo 5 star review on 10th September 2021

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“Great service from the team. Prompt answers to questions and made very welcome on every visit! I have two Factors, I think they are a cracking premium product.”

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“I’ve been riding the Ostro for a couple of months now and It is one hell of a machine. Super fast, compliant and stiff. It puts a big smile on my face every time I go out for a spin. The sram/axs group is a joy to use. Jon and the team were so helpful throughout the buying process, they helped me select the perfect frame/handlebar/group set combo. Lower back pain is a thing of the past! The service from Factor is all you could ask for and more. Nothing was too much trouble. I’m looking forward to putting in some serious training miles this autumn and winter. Thanks once again. Steve”

Vires Velo 5 star review on 5th September 2021

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“Superb in every way.”

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“John, Rob and the team expertly guided me through the whole process and ensured that I had the optimal position on the optimal bike. I can recommend them highly enough and I am looking forward to finding an excuse to buying another Factor bike in the near future.”

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“So impressed by my new Factor 02 Was looking at Canyon, but Factor has beaten them hands down in terms of quality, service and value for money. Fast, really easy to handle and great on hills.”

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“Almost as good a customer experience as it is to ride one of their bikes! Which is incredible. John, Rob and the team were brilliant; really helpful in sorting everything out and even managed to speed up delivery. Couldn’t have asked for more - thank you”

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“A lockdown love affair: Its one year since I purchased my Factor O2. I have now ridden in excess of 4,000 km's on it and have loved every km. Its comfortable on the flat, super light uphill, stable descending and racey out of the saddle. I've even been T-Boned by a hit and run car on a roundabout and it bounced off the bonnet with out a crack or a scratch. Its fair to say this purchase has kept me safe and sane. Furthermore, the help from the Factor team with the sale during Lockdown and the after care as I built up the bike myself at home was superb. I couldn't recommend the whole package highly enough.”

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“Excelent”

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“Excellent quality, fit and finish. I can't believe how fast the order showed up to my door!! Very satisfied and great communication every step of the way”

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“Brilliant customer service from start to finish from everyone involved. Kept me up to date, were superb in helping with the full build to my exact spec. The Factor Ostro is an absolute beast of a bike too - easily the best bike I've ridden on and looks incredible (because that's important too, right?!). Great company and great bikes.”

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“great service, great product”

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“What can I say that hasn’t been already stated, by Factor bike owners … Not much, to be honest !! … But its my absolute pleasure to share my experience, too. My Factor One ISN … What a beautifully designed and manufactured Bike … Its utterly stunning ! The ride is smooth … And yes, quick too … I surpassed my PB on my first ride and to be honest, I didn’t push myself as I wanted to understand how the bike would feel and respond. Lastly and as importantly … The help and support from John, James and Rob has been super impressive, professional, knowledgeable, helpful, personable and responsive … Nothing is too much trouble … I’ve bombarded Rob with questions since collecting my bike, apologies Rob !! Ps. Thanks to Tom, for taking pictures of my bike, upon collection. Thank you John, James and Rob … Thank you Factor Bikes”

Vires Velo 5 star review on 6th November 2020

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Vires Velo is rated 4.9 based on 107 reviews