Vires Velo Reviews

Name: Vires Velo
Address: Chapman Way, Wymondham Road, Norwich, Hethel
Rating: 4.91

4.9 Rating 112 Reviews

97 %

of reviewers recommend Vires Velo

4.9

Based on 112 reviews

Shipping & Delivery
Delivery Methods	Courier, Own Driver
On-time Delivery	100%
Accurate And Undamaged Orders	100%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	3 - 6 Hours

About Vires Velo:

Exclusive UK Partner for Factor Bikes & Black Inc

Vires Velo exists to help you realise your cycling dreams, whether they’re about race results, epic rides of the sort you read about in magazines, or feeling so at one with your bike that you can ride all day in comfort. 

At Vires Velo you will find the UK’s only Factor Bikes and Black Inc showroom and an Advanced Bike Fitting Studio.

Start your journey now: https://viresvelo.com/

Visit Website

Phone:

1953 687330

Email:

sales@viresvelo.com

Location:

Chapman Way, Wymondham Road, Norwich
Hethel
NR14 8FB

Vires Velo 5 star review on 17th February 2026

Anonymous

Anonymous // 01/01/2019

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“Best of both world, you get big company quality but with the customer service you’d expect from a small family business. Long and short of it, they care about bikes and what they put out there and make it all super easy.”

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“I chose Factor because the bikes look cool But also because the sales process was really personalised. The reutal bike fit, the test ride, the relationship. Do it all. Be part of the family. You won’t regret it 🤘”

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“Truly amazing bike, first class service and outstanding value. Bought an O2 VAM and must admit I’ve never ridden anything quite like it. Phenomenally light, incredibly stable and handles like a dream. If I had bought one of the big name equivalent bikes I’d have paid over £1k more and got a bike id bump into every time I went out…. Brilliant piece of engineering combined with a passionate approach to cycling. 12/10”

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“I would say I am very happy with my purchase. The bike looks amazing, stiff and comfortable at the same time. I just had a small problem with the seat post, that was promptly solved after an email.”

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“Comfortable, fast and with loads of quality finishing kit in box as standard what's not to love!”

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“Couldn't have been more helpful. Excellent service and fantastic value for money.”

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“Excellent customer service, from the first trip to discuss your needs to collection , the bike fit with James,leaves no stone left un turned to ensure you have a complete fit to your new bike, You also meet Rob who will build your bike and see the attention to detail from the whole team At Factor. Back for collection and again everthing covered by the team. Definately recommend a visit to see the team and experience the Customer Experience Centre, there is the option to test ride your model you are thinking of purchase, but just looking at the quality of the Frame will have you wanting one, never mind the actual build as standard coming with top draw equipment from Black Ins and Ceramicspeed. You will not be disappointed”

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“I recently purchased a bike from factor, although I didn’t visit their premises, everything when very smoothly and they replied to emails quickly. When I had a couple of problems assembling the bike(most of it had already been done by them) a FaceTime call soon sorted it out. The bike looks great I’m just waiting for better weather to actually get out on it!”

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“Outstanding customer service from start To finish. Every step was carefully discussed , options were discussed and we were made to feel like we were part of the actual build process. Would recommend this company as a first POINT of call When wanting the dream bike”

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“I´ve purchased a grommet kit for my One S (2017), it happens that the pieces don´t fit the frame. Disappointed.”

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“Great new facility in Norfolk offers opportunity to see the range of bikes and talk to the team. Offers a real personal touch to enjoy the coffee whilst taking delivery of the VAM.”

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“The frames out there ! Period !”

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Vires Velo is rated 4.9 based on 112 reviews