Vires Velo Reviews

4.9 Rating 96 Reviews
97 %
of reviewers recommend Vires Velo
Read Vires Velo Reviews

About Vires Velo:

Exclusive UK Partner for Factor Bikes & Black Inc

Vires Velo exists to help you realise your cycling dreams, whether they’re about race results, epic rides of the sort you read about in magazines, or feeling so at one with your bike that you can ride all day in comfort.


At Vires Velo you will find the UK’s only Factor Bikes and Black Inc showroom and an Advanced Bike Fitting Studio.

Start your journey now: https://viresvelo.com/

Visit Website

Phone:

1953 687330

Email:

sales@viresvelo.com

Location:

Chapman Way, Wymondham Road, Norwich
Hethel
NR14 8FB

Vires Velo 5 star review on 29th January 2024
Mark J
Vires Velo 5 star review on 27th January 2024
Ryan B
Vires Velo 5 star review on 26th January 2024
Alfie A
Vires Velo 5 star review on 26th January 2024
Ian J
Vires Velo 5 star review on 26th January 2024
Anonymous
Vires Velo 5 star review on 26th January 2024
Merrick B
Vires Velo 5 star review on 3rd October 2023
David G
56
Anonymous
Anonymous  // 01/01/2019
Brilliant customer service from start to finish from everyone involved. Kept me up to date, were superb in helping with the full build to my exact spec. The Factor Ostro is an absolute beast of a bike too - easily the best bike I've ridden on and looks incredible (because that's important too, right?!). Great company and great bikes.
Helpful Report
Initially had a good experience with test ride and bike fit. Unfortunately the bike fit was not fitted correctly to 2 bikes causing big discomfort and disappointing initial rides along with a slipping seat post on 1 bike. A bit of a slow process to get sorted subsequently. In addition on purchase of bikes we specifically asked if a new model Ostro VAM was coming out soon and was told no only to see a few months later a new model has been released.
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I’m left with a fairly sour taste in my mouth as feel that I should have been formed that a new o2 model was being launched only a month or so after my purchase. The bike fit was a good experience but overall not feeling particular happy about Vires Velo customer service.
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Went to see the guys at Vires Velo in November 2022, had an ID Bike fit and ordered a custom painted Ostro. Service on the day was very very good, when I got the bike delivered I didn’t ride it for around 8 weeks due to being bad weather and most of my workouts being on the turbo. When I went to use it the rear brake was not working. I spoke to Rob at vires velo and they agreed to pay for it to be rectified, these things do happen at the end of the day and the way they dealt with it gets the thumbs up from me. Have done a fair few miles on the Ostro now and it is an outstanding bike. Thanks again team.
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I received excellent service from Vires Velo from the outset. I was advised on the correct sizing of the bike and sent instructions on the small amount of assembly i would need to do. From order to delivery was only 3 weeks.
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Excelent
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Lovely bike, sold by a responsive team who know what they're doing.
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Really helpful and prompt response to questions
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From the moment of first contact with the team at Factor, to the date of delivery of my bike - my customer experience was first class. The depth and attentiveness of the team at Factor is exceptional, they cover every detail through the bike build process, from specification advice, fitting, testing and guidence on going care. The team show the same level of attention to detail to their customers as they obviously do to the development of their bikes - which can only be described as epic. Thoroughly satisfied at every point through the process - thank you to Rob, John, Alex and the rest of the team!
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Stunning product Impeccable customer service A winning combination in my eyes 👍👍
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Best of both world, you get big company quality but with the customer service you’d expect from a small family business. Long and short of it, they care about bikes and what they put out there and make it all super easy.
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I chose Factor because the bikes look cool But also because the sales process was really personalised. The reutal bike fit, the test ride, the relationship. Do it all. Be part of the family. You won’t regret it 🤘
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Truly amazing bike, first class service and outstanding value. Bought an O2 VAM and must admit I’ve never ridden anything quite like it. Phenomenally light, incredibly stable and handles like a dream. If I had bought one of the big name equivalent bikes I’d have paid over £1k more and got a bike id bump into every time I went out…. Brilliant piece of engineering combined with a passionate approach to cycling. 12/10
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Couldn't have been more helpful. Excellent service and fantastic value for money.
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Outstanding customer service from start To finish. Every step was carefully discussed , options were discussed and we were made to feel like we were part of the actual build process. Would recommend this company as a first POINT of call When wanting the dream bike
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Vires Velo is rated 4.9 based on 96 reviews