Vires Velo Reviews

Name: Vires Velo
Address: Chapman Way, Wymondham Road, Norwich, Hethel
Rating: 4.91

4.9 Rating 112 Reviews

97 %

of reviewers recommend Vires Velo

4.9

Based on 112 reviews

Shipping & Delivery
Delivery Methods	Courier, Own Driver
On-time Delivery	100%
Accurate And Undamaged Orders	100%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	3 - 6 Hours

About Vires Velo:

Exclusive UK Partner for Factor Bikes & Black Inc

Vires Velo exists to help you realise your cycling dreams, whether they’re about race results, epic rides of the sort you read about in magazines, or feeling so at one with your bike that you can ride all day in comfort. 

At Vires Velo you will find the UK’s only Factor Bikes and Black Inc showroom and an Advanced Bike Fitting Studio.

Start your journey now: https://viresvelo.com/

Visit Website

Phone:

1953 687330

Email:

sales@viresvelo.com

Location:

Chapman Way, Wymondham Road, Norwich
Hethel
NR14 8FB

Vires Velo 5 star review on 17th February 2026

Anonymous

Anonymous // 01/01/2019

Filter: Rated 5 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Visiting Vires Velo Silverstone for the first time (bikefit) was simply beautiful and incredible. The atmosphere is absolutely loving and welcoming. Callum, Sam and Rob are extremely great people and loving. They keep you updated every step, they are humble and knowledgable. The display of patience for me to understand every step is Heavenly. It made my journey from London to Silverstone extremely worth it. Thank you soo much to you all. Much Love and Appreciation.”

Helpful Report

“Firat class from Vires Velo from start to finish. Thanks to Callum for answering all my emails prior to purchase, and to Rich on the day of my fit / build for conducting such a thorough bike fit, offering great advice and completing the build of my bike. Thanks to all the team on the day for making me feel welcome at Hethel. Can't wait to get out on my new bike.”

Helpful Report

“I love my new bike and the process of test riding , fitting and ordering my new bike was simple and efficient. The end result of my prisma designed bike was also simple and looked better than I could ever have thought too. The experience was flawless from start to finish.”

Helpful Report

“Super quick and responsive and so so happy with my new bike!! Easy seamless pickup and great service throughout the entire process - from the initial design to the final bike!”

Helpful Report

“A fantastic company to deal with and excellent customer service and attention to detail at all stages from the bike intial bike order, build specification and finally the delivery. I cannot rate Vires Velo highly enough and it has certainly been the best bike buying experience I've ever had.”

Helpful Report

“Great experience both at the Lane End studio ( test ride and bike fit ) and with HQ on logistics, build and delivery date. The bike I always knew was going to be fantastic but the team at Vires made it feel like a special experience throughout. It's a long lead time if you want a bespoke build but totally worth it.”

Helpful Report

“From 1st contact to delivery and also the after service you guys provide is second to none. All of you at Vires are 1st class at what you do.”

Helpful Report

“Great communication throughput very friendly staff always quick to answer and build quality top notch 👍👋👋”

Helpful Report

“The guys were brilliant. Very patient, knowledgable and really supportive. I couldn't have asked for anything else.”

Helpful Report

“Everyone at Vires Velo were super helpful and professional always. A great company to deal with!”

Helpful Report

“Absolutely delighted with my Ostro Vam. Its an awesome bike - such a joy to ride on all terrain, i love it! The service i got from Vires Velo was first class - from bike set up, to build quality, to after sales care. You guys set the bar for customer service and i will certainly be back (as soon as my wife isnt looking im coming for a Factor gravel) :) thanks again and all the best, Ollie”

Helpful Report

“A fantastic team delivering a fantastic experience. Thanks to Hayden and his team for making me a phenomenal bike. 5*”

Helpful Report

“Vires Velo and Hayden who was my main contact from start to finish… was excellent. After a couple of delay's due to the frame not coming into stock… I travelled to vires velo and completed a bike fit on the I’d match system. The whole process was professional and seamless. I had a bike fit in the morning and then returned in the afternoon with my bike setup and ready to go. That is as good a service as you will get anywhere. Couldn’t be happier with the level of service from vires and Hayden… class outfit!!”

Helpful Report

“Excellent customer service. The operation is small, but they do a great job of making you feel special. The bikes can be customised entirely to your fit and style and provides a really nice bespoke offering to the process, If your spending 5 figures on a bike this is an absolute must. Team was knowlegable, quick to respond and built the bike perfectly. If you want a great buying experience would def recommend.”

Helpful Report

“Fantastic from everyone at Vires Velo, from initial contact through to collection everything was seamless.”

Helpful Report

“From the very first interaction to picking up my new Ostro Vam, the process was smooth without any hiccups. You are made to feel special and you really feel like you are a valued customer. The on-line tool for building your bike is very easy to use and the option to design a custom paint scheme is first class. If you are thinking of spending your hard earned cash you could do no wrong in investing in a Factor bike through Vires Velo.”

Helpful Report

“I had a great experience with Hayden, Rob and the team at Vires Velo. From the communication, to the bike fit, to the pick up and test ride, it was very professional, friendly and positive!”

Helpful Report

“I am very happy with my bike and the work from the team at vires. I received really good advices, a great set up and I had a nice time with Hayden when doing the bike fit! Definitely recommend the experience”