Vintage Cash Cow Reviews

Name: Vintage Cash Cow
Address: King House, Leylands Road, Leeds, King House, Leylands Road, Leeds, Leeds
Rating: 4.10

4.1 Rating 1,259 Reviews

76 %

of reviewers recommend Vintage Cash Cow

Company Reviews

Metrics

Info

4.1

Based on 1,259 reviews

Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 91%
Accurate And Undamaged Orders	Greater than 83%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.6 out of 5
Returns & Refunds
Returns Process	Easy

About Vintage Cash Cow:

Vintage Cash Cow is the free and easy way to sell your old stuff. We convert thousands of unwanted vintage items into cash for free. Just send us a box of items using your pre-paid postage labels and we'll return a cash offer for your items in days. It's a risk-free, hassle-free service - if you aren't happy with our offer we'll send everything back (for free).

Visit Website

Phone:

08002461111

Email:

hello@vintagecashcow.co.uk

Location:

King House, Leylands Road, Leeds,
King House, Leylands Road, Leeds
Leeds
LS2 7AT

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Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Very pleased with this company.Kept me informed all the time.”

Helpful Report

Hi M, thank you for your feedback. Keeping customers in the loop whilst we appraise their items is very important to us, so it's great that resonated with you. All the best, Jodi from the Vintage Cash Cow team 💜

“Such pleasant people to deal with on the phone Very impressed with the efficient service,free efficient collection of my parcel ,an in-depth chat about all I had sent and a great valuation. I have booked my second box collection already.”

Helpful Report

Hi Gillian, thanks for this lovely review! We really appreciate your kind comments and it's great to hear you were so impressed, that you have booked your second collection. All the best, Jodi from the Vintage Cash Cow team 💜

“Fast quick efficient service.”

Helpful Report

Hi Jane, thanks for your feedback. We hope to earn 5 stars from you next time! All the best, Jodi from the Vintage Cash Cow team 💜

“Very easy process - slightly disappointed with the value of my box but guess it's very easy to overvalue your own stuff. Will use again and would recommend.”

Helpful Report

Hi Susan, thanks for your review. We're pleased that despite being disappointed with the offer value, you'd use our service again. We hope that next time we meet your expectations regarding the offer! All the best, Jodi from the Vintage Cash Cow team 💜

“Great service and very efficient. Pleased with my offer and the way in which it was communicated to me by Gerry”

Helpful Report

Hi Effie, thanks for your feedback. I will pass your praise onto Gerry! All the best, Jodi from the Vintage Cash Cow team 💜

“Efficient and quick. Delighted with their response, I will definitely use them again”

Helpful Report

Hi Penny, thanks for the 5 stars. We're so pleased you'd use our service again! All the best, Jodi from the Vintage Cash Cow team 💜

“Excellent service, very quick to respond with value. Payment received within a few days. Strongly recommend this service.”

Helpful Report

Hi Linda, thanks for your review! We really appreciate your wonderful feedback. All the best, Jodi from the Vintage Cash Cow team 💜

“These crooks at vintage cash Cow have strategically campaign to withhold my review simply because I highlighted their fraudulent and underhand practices. Their aggressive cowboy courier manhandled my boxes and subsequently smashed my items to peices. Yet they refuse to accept liability. Public have a right to know about my experience with these fraudsters. This organisation is far from reputable. I would not recommend them to my worst enemy”

Helpful Report

Hi Olive, Apologies for the delay in responding to your review. I was making sure I had all the right information to have a look into your concern with our service. With regards to your previous review, it was making false claims about our service. We can only flag any concerning reviews to TrustPilot, any reviews that they feel do not meet the community guidelines are removed. This is quite a stringent set of guidelines so this isn't something we need to resort to often. After speaking to our Customer Care Team I can see that you have been corresponding with them regarding the broken item. They launched an internal investigation into this and found that the items arrived with us broken. When looking at the CCTV footage you can see that the items arrived with little to no protective packaging. It is well documented in our terms and conditions that we do not take liability for broken items on arrival if they are insufficiently packaged. The responsibility for this is with the individual. If ourselves or indeed ParcelForce were found liable we would be able to claim on our insurance with them. However because of the poor packaging we are unable to do so. I can see our Customer Care Team have made multiple attempts to contact you following your postal and email correspondence. However, there is little more we can do for you given the reasons above. We hope this goes some way to explaining our actions. I can assure you we are a legitimate service who have a rigorous complaints process in which we fully investigate all customer complaints. Kindest regards, Natasha from the Vintage Cash Cow team

“Very impressed. A safe and efficient service with an offer made within a few days. Will see if I have anything else worth sending.”

Helpful Report

“Sent my box off, got emailed when it was at warehouse, got offer thru few days later, gladly accepted the offer n it was in my account same day Happy to recommend n use again”

Helpful Report

Thank you for your kind words Clare. It is lovely to hear that you found our service easy to use, with the offer we made one you were more than happy to accept. We can't wait to work with you again soon. All the best, Natasha from the Vintage Cash Cow team 💜

“Seamlessly effective and efficient”

Helpful Report

Hi David, Thank you for your kind words. We are pleased you found our service seamless and efficient. It would be lovely to work with you again in the future. Kindest regards, Natasha from the Vintage Cash Cow team 💜

“Really impressed with the speed and service we got from Vintage Cash Cow ,also monies offered was very good.It was a great help towards furnishing my new flat. .Joyce.”

Helpful Report

Hi Joyce, thank you for your feedback. We're so pleased we helped you earn some money from your vintage valuables. It's also great that it is going towards furnishing your new flat! We hope that the decorating is going smoothly and you are settling in well. We're always here if you wish to use our service again. All the best, Jodi from the Vintage Cash Cow team 💜

“A very trustworthy organisation/service. Ongoing communication throughout the transaction. I will certainly use again and recommend it.”

Helpful Report

Hi Elizabeth, Thank you for your feedback, we really appreciate your comments! All the best, Jodi from the Vintage Cash Cow team 💜

“Really love the idea of passing on preloved items to be reused and recycled - and getting money for doing it! Fantastic service!”

Helpful Report

Hi Doreen, thanks for your kind words. Thank you for also highlighting the ethos to our service - ensuring nothing goes to landfill by recycling and reusing items! All the best, Jodi from the Vintage Cash Cow team 💜

“5/5. Excellent service. Thrilled to bits!”

Helpful Report

Hi Jill. We are so happy you found our service excellent! It would be a pleasure to work with you again in the future. All the best, Natasha from the Vintage Cash Cow team 💜

“Excellent service from start to finish. Agreed appraisal and cheque arrived two days later. Would definitely use again, thank you”

Helpful Report

Thank you for your kind words Jean. It is lovely to hear our service described as excellent. We are pleased that your appraisal was speedy as well as the cheque arriving quickly. We look forward to hopefully working with you again soon. All the best, Natasha from the Vintage Cash Cow team 💜

“A very quick and easy process and I am very happy with my cash offer.”

Helpful Report

Thank you for the 5-stars Jane! We are so pleased you are happy with your offer and that you found the service easy and speedy. It would be lovely to work with you again in the future. All the best, Natasha from the Vintage Cash Cow Team 💜

“Good communication and the whole process is great. Thought I would give them a go and sent a box of items which I knew didn’t have much value. They rang me with an offer. £10.64 which I accepted. But the cheque came rounded down to £10. It’s not the pennies that I’m bothered about, more principle. You can’t other one amount then send another amount! Wouldn’t use again for this reason”

Helpful Report

Hi Susan, thanks for taking the time to leave us a review. I have had a look at your account and your offer was for £10. We never make offers which are not whole numbers, so this must've just been misheard over the phone. We'd also never round it down to 10 if that was the case! We're always here if you wish to use our service again! All the best, Jodi from the Vintage Cash Cow team 💜

“They send out a postage label all you have to do is put things in a box and send off to them. They rang with a price within 10 days, which we accepted and a cheque was here within 5 days. Perfect.”

Helpful Report

Hi Carole, Thank you for your 5-star review. We are so pleased that you had a really good experience with our service, even despite it taking a little longer than usual to appraise items. It would be lovely to work with you again soon. All the best, Natasha from the Vintage Cash Cow team 💜

“To be honest, I thought we would be offered a derisory sum for the varied bits of treasure we sent to Cash Cow, but we were delighted when we were offered over £700.00. The whole experience was painless, they made a good profit, and so did we! Our only regret is that we did not use them for all the other items we either gifted or dumped. Do your homework, and start earning cash.”

Helpful Report

Hi Susan, thanks for your kind words! Now that is a result! It sounds like we did exactly what we set out to do: make decluttering efficient, hassle-free and give you a pleasant surprise when we contact you with your offer. All the best, Jodi from the Vintage Cash Cow team 💜

Vintage Cash Cow is rated 4.1 based on 1,259 reviews