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Vintage Cash Cow Reviews

4.4 Rating 1,115 Reviews

85 %

of reviewers recommend Vintage Cash Cow

Company Reviews

4.4

Based on 1,115 reviews


Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 94%
Accurate And Undamaged Orders	Greater than 88%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.8 out of 5
Returns & Refunds
Returns Process	Easy

About Vintage Cash Cow:

Vintage Cash Cow is the free and easy way to sell your old stuff. We convert thousands of unwanted vintage items into cash for free. Just send us a box of items using your pre-paid postage labels and we'll return a cash offer for your items in days. It's a risk-free, hassle-free service - if you aren't happy with our offer we'll send everything back (for free).

Visit Website

Phone:

08002461111

Email:

hello@vintagecashcow.co.uk

Location:

King House, Leylands Road, Leeds,
King House, Leylands Road, Leeds
Leeds
LS2 7AT

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Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Beware. Your box that you send is only insured for £300. Your not told this on the advert on TV. Only says up to £10,000. Better off going to Hatton garden with your hold. Also told it's valued/looked at by people in a warehouse. Not professional by the sounds of it, and are these people trained on this??? Mmmmmm”

Hello Jason, Thank you for sharing your thoughts about our service. I am sorry that you are disappointed with the insurance amount on our boxes. They are insured for £300 as standard, however, if before sending, a customer would like this increased, we can look into doing so up to value of £10,000. I would like to reassure you that all items are appraised thoroughly, and offers are made on their second-hand resale value. We do our best to avoid offering the scrap value of items, unless this represents more value for the customer. Please feel welcome to reach out if you have any further questions, and I will be happy to help. Kind regards, Nicola from the Vintage Cash Cow team💜

“I've been trying to send my stuff off to vintage cash cow for a number of weeks now I was quite dubious at first but thought I would give it a go but It seems troublesome getting them to pick up my box with 2 failed collections. An now I have found these reviews that aren't very positive people either get rubbish offers or there stuff isn't all returned and the few that are positive aren't very detailed. Which is left me feeling that cash cow isn't a genuine site .”

Hello Carlene, Thank you for taking the time to leave us a review. I am sorry to hear that your collection with Parcelforce hasn't been successful. If you send us an email to confirm your address just to make sure we have it correct for the collection, we can either rebook the collection for you or arrange for some labels to be sent to you so that you can take your box to the Post Office. Our email address is hello@vintagecashcow.co.uk We understand that customers can feel a bit nervous when using a service for the first time, but I can assure you that we are a genuine service. Our prepaid postage labels and tracked and insured and our offer comes with no obligation. Our overall rating on this site is 4.4/5 and on Trustpilot, we have a rating of 4.6/5. All reviews are from customers who have previously used our service. Trustpilot and IO take genuine reviews very seriously and have a number of anti-fake policies that prevent false reviews from happening. Any negative reviews are always appreciated by us, so we can continue to improve the service for customers, but are greatly outweighed by the positive ones. There is no pressure to use us if you don't think we're right for you though. If you have any further questions, please don't hesitate to send us an email and we will be happy to help. Best wishes, Lucy from the Vintage Cash Cow team 💜

“What a disappointment. Offered £57 for a big box of 50 year old fisher price toys, 100 grams of gold, 20 grams of silver, 3 vintage watches (1940's timex, vintage seconda & a vintage (1950's) smiths watch, 3 pairs of silver earrings with stones (cz's & sapphires). Vintage necklaces, a boxed vintage Avon bangle & matching earrings, 3 boxes of vintage cufflinks, lots of fashion quartz watches, a rotary watch (boxed) a swatch watch, a pierre cardin watch , plenty of vintage & other costume jewellery. The gold alone was worth £100. I even rang before I sent it & was assured I'd get a fair price for the gold. I'd packed it all carefully & took photos & did a list. I got it back today...all the jewellery was stuffed into 2 plastic bags...even the jewellery that had their original boxes. One mans watch glass face is badly scratched & a ladies fashion watch looks like it's been kicked about the company floor...the leather is all ripped & it's now not wearable. A half moon brooch had a stone come loose but it was in a small bag with it...it's now missing. I've just taken all the fisher price to my local hospice shop, along with a few other items. I'll be weighing in the silver & gold tomorrow at a working jewellers. The rest I'll post on vinted. I wish I'd seen this review site before I sent it. The trust pilot review site has more good than bad & I'm not sure I believe it.”

Hello Gillian, Thank you for taking the time to share your experience with us and I apologise that it hasn't been a positive one on this occasion. I am sorry to hear that you were disappointed with our offer. We always make the best offer we can based on the age, authenticity, quality, and condition of the items received while considering their value within the second-hand marketplace. As for the reason for the offer being lower than you expected, I can see from looking at your account that our appraisers did not find anywhere near that quantity of gold in your box, which we appreciate will be disappointing to hear. I am so sorry to hear about your items' condition when they were returned. We take pride in our returns and never want this to happen to the items that we are responsible for. Please could you email your complaint to our Customer Care team and include photos of the damaged items. The email address to send the complaint to is hello@vintagecashcow.co.uk We appreciate you raising this issue with us so that our Customer Care team can investigate it to not only provide a resolution but also to ensure that this doesn't happen again. Best wishes, Lucy from the Vintage Cash Cow team 💜

“After offering me 20.00 for a full box of watches and 2 clocks which I refused they sent my parcel back missing one of the clocks. After speaking to customer services I was told there was only one clock in the box and there was nothing they could do. I'm 100 per cent sure I sent off 2 clocks.”

Hi Lynne, Thank you for taking the time to share your experience with us, and I apologise that it hasn't been a positive one on this occasion. I am sorry to hear that you were disappointed with the offer you received initially, and that when your items were returned to you, you believed 1 clock was missing. Having spoken to our customer care team, I can see that they have done an in depth investigation into this. This involves checking the CCTV footage from when your items were appraised. I can see that only 1 clock was in the box here, and this is the same on the notes from our appraisers and reflected in the offer your received from us. I can see that our customer care team did contact you to discuss this, but I am sorry that it wasn't the outcome you had hoped for. We do thank you for giving our service a try anyway. Best wishes, Rebecca from the Vintage Cash Cow team 💜

“I posted my box fully labelled on 25th March. I.D. 650351 and still haven't received a response. Tried to call several times and after holding a while, get cut off! Very irritating and wonder if this is a scam??”

Hello Yvonne, Thank you for taking the time to leave us a review and share your feedback with us. I am sorry to hear that you weren't able to get through to us on the phone. Our phone lines are very busy at the moment and our team is working hard to help our customers as quickly as possible. We always recommend that you email or text us if you aren't able to get through to us on the phone so that we can help you with your query. Upon looking into your account, I can see that you have since emailed us with a picture of your postage receipt, so we have been able to identify your parcel in our 'unidentified parcels area'. Parcels go here when they arrive without a Sender ID label. This can happen when the customer forgets to attach the Sender ID label to their box, or if a customer attaches it, sometimes it can get damaged or fall off in transit, so when the box arrives with us, we don't know who it belongs to. As you have now contacted us by email with the information we require to match your box to your account, your box will be scanned into your account and can move on to the appraisals department. If you ever have any questions or doubts in the future and you can't get through to us on the phone, please don't hesitate to email or text us and a member of our team will respond as soon as they can. Best wishes, Lucy from the Vintage Cash Cow team 💜

“Sent loads of cameras , camcorder , binoculars all in cases with straps etc sent 3 rings also they wanted to give me 54 pounds what a joke .Today received box back and my rings are missing so have sent a email as there phone service is rubbish ,so where are my rings ???”

Hello Karen, Thank you for bringing this matter to our attention. Firstly, I would like to sincerely apologise, this is absolutely not the level of service we aim to deliver. I see you have now received a response from one of my colleagues regarding this. Please do get in touch with the information they have requested as soon as possible so our Customer Care team can begin their investigation. We look forward to hearing from you to resolve the issue for you as soon as possible. Kind regards, Jethro from Vintage Cash Cow 💜

“I found this an absolutely brilliant service. No complaints whatsoever, helpful, polite and the offers were very fair. Will use until I have no items left to send”

Thank you for you 5 star review Karen! I am delighted to hear you found the service to be 'Absoultely brilliant' as we cannot get much better than that! To hear you highlight how you found the team to be helpful and polite, and that we provide fair offers, are all something we strive for, so it is great to hear you mention them. We look forward to working with you again soon! Best wishes, Rebecca from the Vintage Cash Cow team 💜

“Wasn’t imoressed with cash cows offer sent a large box of costume jewelry brass and silver including a Pandora bracelet with 8 charms we had it sent back and then sold the bracelet alone for more than they offered us for the lot”

Hello Wayne, Thank you for taking the time to review our service and to share your feedback with us. I am very sorry to hear that you are disappointed with our offer. We always make the best offer we can based on the current second-hand market resale value of the items we receive. Unfortunately, modern jewellery, such as Pandora, doesn't have a good resale value on the antique market, so customers may prefer to sell modern jewellery privately to ensure they get the outcome they're looking for. We appreciate that our offer won't always align with the amount that a customer had hoped for, which is why we have a free returns policy. I am glad to hear that you opted to have your items returned to you for free as we'd always prefer this rather than for a customer to accept an offer they're not entirely happy with. We appreciate you giving our service a try. Best wishes, Lucy from the Vintage Cash Cow team 💜

“First class service ,helpful and very polite.”

Thank you Nicholas for your 5 stars! I am delighted to hear you found the service to be first class and that the team were helpful and polite- we aim for nothing less! We hope you choose to use our service again in the future. Best wishes, Rebecca from the Vintage Cash Cow team 💜

“Brilliant service kept me up dated from the moment I ordered my free pack. I sent off items which I inherited that I kept in a cupboard for over seven years, I must admit I couldnt wait for my quote and how shocked and happy I was when I received my good news.. Thank you all at cash cow.”

Hi Helen, What a lovely review, thank you for sharing these thoughts regarding your time with our service. Here at Vintage Cash Cow, we believe communication is a vital component to ensuring our customers have the best possible experience while on their journey with us, so we are delighted to hear that you appreciated our updates regarding your items. Please feel free to get in touch again should you have additional items to sell. Best wishes, Nicky from the Vintage Cash Cow team 💜

“I am extremely disappointed having received the pack & packaging up my late father in laws cameras & lenses. The package is supposedly lost although the tracker shows it was received the following day. Have been sent numerous texts informing me the labels will expire although messaged to say parcel already sent. I even received a phone call to ask me about sending my parcel who I informed they have supposedly received & lost. Still awaiting contact as to what happens next.”

Hi Cheryl, thank you for your review and I'm sorry to hear this has happened with your box. Thank you for raising this with our Custome Care team, they aim to be in touch within 5 working days of you raising your issue. Please know we will be working hard to locate your box and we appreciate your patience while we reach a resolution. If there is anything more we can do for you in the meantime please get in touch. Best wishes, Scarlett from the VCC team

“After seeing an advert which got me interested in with valuables. I thought I'd check the ratings and reviews. Well I want to thank everyone for being honest and saying the company is a scam. Just hope you all get your belongings back”

“Not happy at all with this company I sent a box of items one of them was my late mums of value was sent them back to me as the offer was rubbish apart from the value item which was missing in the returned box when emailed to be told it had broken in transit no explanation wasn't told until I raised the issue they say your items are insured but received nothing for the broken item then just binned it so upset and angry about this they are con artists and I would definatly not advise to use so all the adverts on telly are rubbish so so angry”

Hi Lorraine, Thank you for your honest review of our service, I am sorry to hear you were unhappy with your offer you received for your items and that when your items were sent back to you, the porcelain platter wasn't in the box to you. Unfortunately, we do set out in our terms and conditions and our marketing that we cannot accept any breakable items due to them usually not getting to us in one piece, and can therefore injure an appraiser when they open the box. Having looked into this in more detail, I can see that the platter was broken when it arrived to us, and had broken into a lot of sharp pieces, and as such we did have to dispose of this. We are unable to send broken sharp items back to our customers to stop them getting hurt too. Unfortunately, we weren't able to put an offer on an item that is broken, as we wouldn't be able to resell this. We do understand that this was not the outcome you expected here. Best wishes, Rebecca from the Vintage Cash Cow team.💜

“Rubbish offer”

Hi Janet, Thank you for taking the time to leave a review of our service. I am sorry to hear you were unhappy with the offer amount, Our appraisers assess the age, authenticity, quality, and condition of the items and consider the value of the items within the second-hand marketplace when making their offers. Our offers are based on what we can expect to make from the items in our outlets, and we do offer slightly less in order to maintain a viable business. I can see from your account that you had a good mix of items including small amounts of silverware and a lot of costume jewellery, Unfortunately, Costume jewellery is often mass-produced which leads to a lower offer. I am pleased to see however that you have chosen to have your items returned back to free of charge, as we would always prefer to send items back to a customer if they aren't completely happy with their offer given. We thank you for giving our service a try anyway. Best wishes, Rebecca from the Vintage Cash Cow team.💜

“Don't be ripped off by these scammers - they will take your expensive possessions and give you peanuts for them - and if you don't accept their offer you might not see your goods again”

Hi David, We appreciate you sharing your experience and I'm sorry to hear you feel this way. We always aim to provide the best offer we can, but we do understand that this may vary from what the customer has in mind. I'm sorry that on this occasion you were unhappy with the offer for your items and we are happy to return your items for free. All postage is insured and tracked with Parcelforce so you can follow your box's journey back to your home. I have been unable to locate your account based on this review to offer a more detailed explanation behind your offer, but if you email us at hello@vintagecashcow.co.uk, we would be happy to do so. Best wishes, Scarlett from the VCC team 💜

“45 WW2 medals sent to them just to be insulted with a cash offer of £66. Foxtrot Oscar is all I have to say about that. That's daylight robbery if I've ever seen it.”

Hi Mark, Thank you for taking the time to leave your feedback and I'm sorry to hear you feel this way. We make our offers based on several factors including age, condition, authenticity etc, and whilst providing a free service we look to take the hassle out of selling your items privately. We do understand that our offers will not always meet our customers' expectations which is why we always offer the option to have your items returned, free of charge. I am pleased to see that you made use of this option as we wouldn't want you to accept an offer you are to completely happy with. Thank you for giving our service a try. Best wishes, Scarlett from the VCC team 💜

“Impressed by all communications ect. Pleased with cash received. Can't fault in any way you are a great team thank you”

Hi Linda, Thank you for taking the time out of your day to leave us a review. We are so flattered to hear you describe our service as faultless. It is wonderful to hear that you are pleased with our level of communication as we realise the importance of keeping our customers well-informed throughout the process. To hear that you are happy with the offer we made for your vintage items is fantastic! Please feel welcome to use us again in the future. Best wishes, Lucy from the Vintage Cash Cow team 💜

“excellent service easy to do very polite”

Hello Diane, Thank you for taking the time to share this with us. It is wonderful to hear that you found our service straightforward to use. We are so pleased to hear that you are happy with the customer service you received from our pleasant, friendly, and helpful team. Please know that you are welcome to get back in touch if you'd ever like to use our service again and we will be happy to help. Best wishes, Lucy from the Vintage Cash Cow team 💜

“I'm getting very anxious it's been 8 days today I don't know I still haven't had an offer I didn't getting very worried cause it was a large collection of jewelry”

Hello Kevin, Thank you for taking the time to leave us a review. Due to high demand, we currently aim to have a box appraised within 7 working days of receiving it as we would never want to compromise the care and attention to detail taken to appraise a box. Therefore, it may be a few more days before we contact you with your offer but please know that your items are being safely looked after. We look forward to speaking with you soon. Best wishes, Lucy from the Vintage Cash Cow team 💜

“I received a cheque for £119.- for mygoods but the cheque was returned!!! How do I get my money now?”

Hello Jette, Thank you for bringing this to our attention. I have just informed our accountant so we should be able to issue a replacement cheque very soon. I will send you an email to update you as soon as I have any further information. Kind regards, Jethro from Vintage Cash Cow 💜

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Vintage Cash Cow is rated 4.4 based on 1,115 reviews