Vintage Cash Cow Reviews

Name: Vintage Cash Cow
Address: King House, Leylands Road, Leeds, King House, Leylands Road, Leeds, Leeds
Rating: 4.17

4.2 Rating 1,226 Reviews

78 %

of reviewers recommend Vintage Cash Cow

Company Reviews

Metrics

Info

4.2

Based on 1,226 reviews

Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 92%
Accurate And Undamaged Orders	Greater than 84%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.7 out of 5
Returns & Refunds
Returns Process	Easy

About Vintage Cash Cow:

Vintage Cash Cow is the free and easy way to sell your old stuff. We convert thousands of unwanted vintage items into cash for free. Just send us a box of items using your pre-paid postage labels and we'll return a cash offer for your items in days. It's a risk-free, hassle-free service - if you aren't happy with our offer we'll send everything back (for free).

Visit Website

Phone:

08002461111

Email:

hello@vintagecashcow.co.uk

Location:

King House, Leylands Road, Leeds,
King House, Leylands Road, Leeds
Leeds
LS2 7AT

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Anonymous

Anonymous // 01/01/2019

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“Avoid!!!!!! My mum sent an item to them and after a month of chasing for a valuation got told they couldn’t value it which was fair enough asked for them item to be sent back and they refused and after much going back and forth are still refusing to send my mums item back”

Helpful Report

“I sent a long list of items to you and got the ridiculous offer of £31 for that list of items, of which I have a copy. While one particular item was broken, the silver plated, candlebra for instance there was a lot more, looking at the number of actual items, it probably worked out at around 50p per item. As your warehouse looks enormous, no matter what staff you may have, you must be making enormous profits out of gullible people like me. Your advertising is slick but looking at your reviews, many others are as unhappy as I am. Not only that, when people ask you to return their parcel,items are missing or broken. My parcel was a test, which your company has failed miserably.The saying is, if it sounds too good to be true it always is. Please return my parcel immediately.”

Helpful Report

Hello Geraldine, Thank you for taking the time to leave us a review and share your feedback with us. We are very sorry to hear that you aren't pleased with our offer. We always make the best offer we can based on the age, quality, condition, and authenticity of the items received as well as taking into consideration the value of the items within the secondhand marketplace. I can see that a large majority of your box consisted of silver plate and brass, which have limited value due to market saturation, so hopefully this explains why our offer was lower than you expected. Thank you for confirming that you would like your box returned to you. If a customer is unhappy with our offer, we would always prefer that they decline the offer so that they can have their items returned to them for free. I have passed your decision to decline our offer onto our Offer Team. Please note that it can take up to 10 working days for you to receive your items back. Our returns team will be in touch once your box is ready for return to let you know your tracking number. We apologise that our service wasn't right for you and we appreciate you giving us a try. Best wishes, Lucy from the Vintage Cash Cow team 💜

“Items sent, delayed response. I accepted but still waiting payment despite providing bank details twice. Would not use again. Very poor service!”

Helpful Report

Hello Carol, Thank you for taking the time to leave us some feedback- it is always helpful for us to hear where our customers felt we could've improved. I am unable to locate your account from the information provided. I am sorry to hear about the delay in our response. Please could you contact us via the Live Chat option on our website or call us on 0800 246 1111, so that I can look into this for you and make sure you receive your payment as soon as possible? We apologise again and look forward to speaking with you soon. Best wishes, Ruby from the Vintage Cash Cow Team 💜

“Would not recommend what might not be valuable to vintage cash cow is very precious and valuable to us and to send back broken is a disgrace 😢 😔”

Helpful Report

Hello Pauline, Thank you for taking the time to leave us some feedback. Firstly, I want to apologise. I am unable to find your account from the information provided, so I am unable to see what items were returned broken. If the items were made from breakable material, unfortunately these are not insured by us, as stated in our terms and conditions; "As stated in our Terms and Conditions, Any Item sent that fits into the Restricted Category list as set out in clause 4.1 is not insured and will invalidate the insurance of the entire Box even if the other Items are from an Acceptable Category." If they were not of breakable material, please could you contact us via the Live Chat option on our website or call us on 0800 246 1111 so that I am able to look into this for you? I do apologise about this and please know that we will do all we can to fix this issue for you. Best wishes, Ruby from the Vintage Cash Cow Team 💜

“Would not waste your time sending anything here.”

Helpful Report

Hello, Thank you for taking the time to review our service and to share your feedback with us. I am sorry to hear that you feel this way, but thank you for giving our service a try. Best wishes, Darrell from the Vintage Cash Cow team 💜

“Poor valuation price, I was told an email would be sent to me with the amount on for me to make my decision as I wasn't happy doing it over the phone as I was disappointed. I've since sent 2 emails with no response. They still have my stuff and seem to be in no hurry to pay out the little amount they have offered. I wouldn't recommend using this company.”

Helpful Report

Hello Laura, Thank you for reaching out, and giving us the opportunity to remedy this! I am sorry that you did not receive the email with your offer, and our Offer Team have already been notified of this. Unfortunately we are currently quite behind with our emails at the moment, so haven't been able to get back to everyone as quickly as we would have liked. I can see that you have since got in touch via live chat, and my colleague has requested that your offer email is sent as soon as possible. No payments get sent until a customer has confirmed that they wish to accept the offer, and provides bank details. I apologise that the email did not initially reach you to do this. Please keep in mind that the offer is completely non-obligational, and we will return your box free of charge if you prefer. There is no pressure to accept an offer that you are disappointed with. We hope you receive the offer email soon, and we will be happy to help with whichever decision you would like to make about it. Kind regards, Nicola from the Vintage Cash Cow team💜

“This comment is a absolute con don’t use them just cos they are on tv u can’t trust them they will rip you off take your jewellery and silver and watches to your local jewellers they will give you better money”

Helpful Report

Hi there, I am sorry that you haven't had a positive experience with our company, but appreciate your feedback. I have been unable to find an account with us associated to your email address to know if you have sent us a box before or not. However, if you have used our service, and were unhappy with our offer, I sincerely hope that you chose to have your box back, and been pleased with selling elsewhere such as a jewellery shop. The aim of our service is to help people sell in bulk, and we constantly strive to get the balance between providing a convenient service, and the best offer possible. We understand that we won't always meet customer expectations, and some may prefer to take the time to sell items separately themselves instead, which is why we offer free returns. Thank you again for your review. Kind regards, Nicola from the Vintage Cash Cow team💜

“Absolutely useless applied for the pack to send items nothing turned up so rang and spoke to someone and two weeks later still nothing doesn’t look good for sending items if they can’t even send a pack out”

Helpful Report

Hello Claire, Thank you for raising this with us. We completely understand your frustration here, and how this is not the first impression that we would like to make with potential customers. I am very sorry that your pack did not arrive with you. I have just looked into your account, and can see that there were some formatting issues with the way we had your address saved, which could be the possible cause of it not arriving. I have amended this, and re-requested a pack for you, in the event that you were still interested, to save you time of reaching out again via email or phone to request one. However, there is no pressure to use the service at all if you no longer wish to! Please let us know if there is anything else we can do for you, and we will be happy to help. Best wishes, Nicola from the Vintage Cash Cow team💜

“Very happy with service and offer. Got rid of items not in use anymore. Easy to use, straight forward. Pleasant communication on phone with staff. Money went towards a bill payment. Thankyou!”

Helpful Report

Hi Sarah, Thank you so much your kind words! I am glad that our staff on the phones were easy to communicate with, and that overall the service was to your liking. It is wonderful that your unwanted items will be reused, and that the money could be put towards something more useful to you. Please let us know if you ever want to use the service again, and we will be happy to help. Kind regards, Nicola from the Vintage Cash Cow team💜

“What a great price we got for our items we never use £718 I was expecting £150”

Helpful Report

Hi Terry, Thank you for sharing this tremendous review with us! At Vintage Cash Cow our expert appraisers work hard to ensure the best possible offer is made to all our customers and on this occasion, we are delighted to have exceeded your expectations. Please know that you are welcome to get back in touch any time, as we would love to provide you with another great selling experience. Kindest regards, Robyn from the VCC team 💜

“Sent a lot of items to them received a very low offer ! Refused it told them to send my items back when they returned 4 watches missing that belonged to my late husband which I’d had for over 30years phoned them was told customer care would ring me 7 days later still waiting. Wish I’d never sent the anything!”

Helpful Report

Hi Linda, We appreciate you sharing your thoughts on our service. We take all reviews to heart and use them to make improvements for our customer journey. We always aim to provide the best offer we possibly can to every customer, but we do understand that this amount may differ from what the customer initially had in mind. I'm sorry to hear about your return, we take great pride in our free returns policy, and we would never want any of our customers' items to go missing. I have checked your account and can see that our customer care team are currently working hard to investigate this and they aim to be in touch as soon as possible. We appreciate your patience and understanding. Thank you again for sharing your thoughts with us, we reflect upon all negative reviews we receive to ensure matters like this don't happen again. Best wishes, Darrell from the Vintage Cash Cow team 💜

“I sent my parcel on 5th November vintage cash cow received it on the 6th November. Despite several emails and telephone calls still not received a response or acknowledgement of my goods. Very disappointed and very poor customer service.”

Helpful Report

Hi Paula, We appreciate you sharing your thoughts on our service. We take all reviews to heart and use them to make improvements for our customer journey. I'm sorry to hear that you feel aggrieved by your experience with our service. I can see you have spoken with one of our customer service agents who has since raised this matter with our Customer Care Team who are currently investigating. We sincerely apologise that your experience with us has not lived up to expectations, and we thank you in advance for your patience and understanding whilst we reach a resolution. Kindest regards, Robyn from the VCC team 💜

“Courier pick my parcel up on the 29th October gave me a receipt Still waiting haven’t heard anything Tried phoning can’t get through and it’s now 22nd November Got a grandson on the way Sent a lot of expensive rings”

Helpful Report

Hello Natalie, Thank you for taking the time to review our service and to share your feedback with us. We apologise that this experience of using our service has not been the best. I can see that you have spoken with an agent today who has raised this matter with our Customer Care Team to investigate further. The team is dedicated to get back to you as soon as possible and will do a thorough investigation. We really appreciate your patience while we look into this. Kindest regards, Robyn from the VCC team 💜

“Emails and phone calls from Vintage Cashcow before I sent my parcel. I was shocked by the low offer, but after reading other reviews about the state of returns, I reluctantly accepted. They make much of their £20 referral for the referrer (my friend) and a £20 voucher after first parcel is accepted. I'm still receiving promo emails from the company, yet despite emailing 3x and texting to find out where our vouchers are - radio SILENCE!!! I am not happy overall and would not recommend. I'll chalk it up to experience (knowing that if I'd sold on eBay and Vinted for eg, I'd have received at least 4x my offer). Avoid.”

Helpful Report

Hello Dianne, Thank you for taking the time to review our service. We are very sorry to hear that you were disappointed with our offer. Our offers come with no obligation and we would always prefer for a customer to decline an offer and have their items returned to them for free if they're not happy with it. We are sorry to hear that you chose to accept an offer that you weren't pleased with. We are currently receiving a high volume of emails, so we apologise for the delay in getting back to you about the referral vouchers. Please check your inbox as well as your junk/spam folder for the voucher as it has now been sent to you. Thank you for giving our service a try. Best wishes, Lucy from the Vintage Cash Cow team 💜

“I sold a few things a few months ago but the offer I received was very low as there were a few valuable items. I realise they have to make a profit but certainly wouldn't use them again”

Helpful Report

Hello Evelyn, Thank you for taking the time to leave us a review. We are sorry to hear that our offer was lower than the amount you had hoped for. Our offers are always the best we can make and are generated based on the current secondhand market resale value of the items received as well as taking into consideration the item's condition, authenticity, age, and quality. We understand that our offers won't always meet every customer's expectations, so we have a free returns policy. We are sorry to see that you chose to accept an offer that you weren't entirely happy with. We would always prefer for a customer to decline the offer and have their items returned to them for free if they're not happy with it. Thank you for giving our service a try. Best wishes, Lucy from the Vintage Cash Cow team 💜

“I was expecting a very low offer of about £70 for various costume jewellery, silver rings, earrings , cameras and silver plated items. I had to ring them as they kept sending emails about the delay for giving me an offer. Surely if they have time to answer the phone they have time to ring you. The offer of £30 was ridiculous and insulting. I asked them to have my box returned. I should rather give it to charity shops . I am waiting with apprehension about what will be sending back as so many customers are complaining about items missing or damaged. Ignore the publicity made by this company and do not get involve with them”

Helpful Report

Hello Rose, Thank you for taking the time to leave us a review and to share your feedback with us. We are very sorry to hear that our offer never met your expectations. We always make the best offer we can based on the age, quality, condition, and authenticity of the items received, as well as taking into consideration the value of the items within the secondhand marketplace. We are glad to hear that you declined the offer and opted to have your items returned to you for free as we would always prefer this rather than for a customer to accept an offer they're not happy with. Please be assured that your items will be packaged with care by our returns team. We appreciate you giving our service a try and we apologise that we weren't right for you on this occasion. Best wishes, Lucy from the Vintage Cash Cow team 💜

“Sent items in and received a quote which I accepted but am now waiting 5 weeks for the cheque and am having no response from customer service after various emails and messages.tried chat and never get put through,telephone and you are waiting in a queue for about 10 minutes then they cut you off”

Helpful Report

Hello Peter, Thank you for taking the time to review our service. We sincerely apologise that you haven't received your cheque yet. We are currently receiving a high volume of emails and calls, so we are sorry that you haven't been able to get through to us and we apologise for any inconvenience caused. I have located your emails now and I have made our accounts team aware that you haven't received your cheque yet. I will be back in touch by email as soon as I have an update from our accounts team so that I can keep you informed as to when you will receive the payment. Again, we sincerely apologise for this and we appreciate you bringing this to our attention so that we can make sure you receive your payment as soon as possible. Best wishes, Lucy from the Vintage Cash Cow team 💜

“DO NOT USE! Items seriously undervalued, declined offer, items returned but missing part of silver coffee set, when chasing this up vintage declared it was broken on arrival, at no point of the process were we notified of this, I don’t believe it was broken on arrival as it was well wrapped in foam, their word against mind. They advertise everything is insured but then retracted this, I’m just expected to accept this, meanwhile this has de valued the whole coffee set”

Helpful Report

“I am beyond angry with this company I sent alot of silver jewellery in boxes in bags all in a sorted way. After declining there offer and said just send my items back they have been returned all tangled up I can't even use them I'm distraught over this I've taken photos I expected it to be returned in same state it was sent I've cried for hours”

Helpful Report

Hello Yvonne, Thank you for taking the time to share your experience and I apologise that it hasn't been a positive one on this occasion. We sincerely apologise for the way your items were returned to you. This certainly isn't the standard we aim for. Please be assured that your feedback has been passed on to our returns team to ensure that this doesn't happen again. We completely understand your disappointment, and we want to be able to put this right. Please can you put your complaint in writing to our Customer Care team at hello@vintagecashcow.co.uk so that they can look into this for you and provide a resolution? Please include photographs of the damaged jewellery in your email. Thank you for bringing this to our attention so that we have the opportunity to make it right. Best wishes, Lucy from the Vintage Cash Cow team 💜

“Items sent to them early october-offer made which I accepted-they got the sort code wrong and as at today 11th November they still haven't paid me. I was told last Wednesday the money would be in my account within 48 hours. I'm determined to get paid but I won't risk using them again.”

Helpful Report

Hi Pam, Thank you for taking the time to leave us a review. I am unable to locate your account from the information provided to look into this for you. Please could you email at hello@vintagecashcow.co.uk or call us on 0800 246 1111 so that I can can see the status of your payment? Best wishes, Ruby from the Vintage Cash Cow Team 💜

Vintage Cash Cow is rated 4.2 based on 1,226 reviews