Vintage Cash Cow Reviews

Name: Vintage Cash Cow
Address: King House, Leylands Road, Leeds, King House, Leylands Road, Leeds, Leeds
Rating: 4.10

4.1 Rating 1,259 Reviews

76 %

of reviewers recommend Vintage Cash Cow

Company Reviews

Metrics

Info

4.1

Based on 1,259 reviews

Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 91%
Accurate And Undamaged Orders	Greater than 83%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.6 out of 5
Returns & Refunds
Returns Process	Easy

About Vintage Cash Cow:

Vintage Cash Cow is the free and easy way to sell your old stuff. We convert thousands of unwanted vintage items into cash for free. Just send us a box of items using your pre-paid postage labels and we'll return a cash offer for your items in days. It's a risk-free, hassle-free service - if you aren't happy with our offer we'll send everything back (for free).

Visit Website

Phone:

08002461111

Email:

hello@vintagecashcow.co.uk

Location:

King House, Leylands Road, Leeds,
King House, Leylands Road, Leeds
Leeds
LS2 7AT

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Anonymous

Anonymous // 01/01/2019

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“Found this very useful when clearing my parents house. I sent a whole mixture of items and was kept updated”

Helpful Report

Hi Noelle, thanks for your feedback! We're pleased to hear you found our service useful and we'd love to help you out again in the near future. All the best, Jodi from the Vintage Cash Cow team 💜

“I sent a parcel to them in the back of an offer on idealword shopping channel Sent a box of brand new costume jewellery worth wholesale at £300 , idealworld offer means you get £25 awarded on your first parcel as an incentive. Sent parcel 3/8/22 . Offer landed, they offer only £22 , not even mentioning the additional £25 , so that’s a scam to start with . I declined their offer on the 11/8/22 . Since then I have emailed them 5 times now and text’s sent to say I want my parcel back that’s just a joke to offer £22 and no mention of the additional £25 from idealworld . I then received a call from Sarah on Wednesday this week to ask if I was going to send a parcel to them . I explained you have had my parcel since the 3/8/22 and I’ve sent emails and text which are just being ignored to ask for my parcel back . She said I’ll look at it but it’s probably been junked by now ??? That’s my property and I want it back , it’s been junked ? It better not have been junked . I am sick of asking for my parcel . I have all the emails snd texts to show that I’ve requested numerous times , so if you think cashcow I am removing this message think again . You have treated me appalling from start to finish . You get call after call after call if you show interest in using them up to several A day , which made me think it wasn’t a good company from the start being hassled so much . I want my parcel and my property back . I would never use these scammers again and I would recommend you think long snd hard with using them yourself . It’s a joke this level of customer service I have received.”

Helpful Report

Hi, Thank you for taking the time to review our service. It always helpful to receive any kind of feedback from our customers as this helps us improve our service. First of all we are so sorry to hear that you had a negative experience with our service. We pride ourselves on our excellent customer service and so it sad to hear that you didn't feel that this was upheld. In terms of costume jewellery, it often doesn't attract a very high value from our service, as a result we often recommend sending it as part of a larger parcel of items. This is something we recommend during welcome calls with our customer service team. With the IdealWorld offer, sometimes this is something that can be unintentionally forgotten from your overall offer, especially if it hasn't been applied properly on our system. There are also terms and conditions to the offer (such as being a first time customer) which might have meant it wasn't applied. If you had contacted us to ask about this offer we could have advised further. In terms of the jewellery, if you declined your offer it would have been returned to you tracked and insured. Unfortunately, I wasn't able to find your account and look into this for you, however, please contact us on hello@vintagecashcow.co.uk and I will personally ensure that is looked into you. If we are unable to find a resolution in our team, I can pass this onto our customer care team. Hopefully we can come to a resolution for you. Kindest regards, Natasha from the Vintage Cash Cow team 💜

“I never thought it would be so easy and quick to get a good amount of cash for bits and pieces of silver I wanted to get rid off without having to leave my house.Regular communication was kept open from the time I ordered my package until I received the cheque.At no time I felt worried about my valuables”

Helpful Report

“Sent off quite a few old things that good quality, was only offered what I thought was £73 which I accepted,thought they were only in cupboard so better for someone to appreciate them..But check came for £23..Did contact them to have my things back but they refused because they said I agreed at that price..So I won't be ripped off again....”

Helpful Report

Hi Llewellyn, Thank you for taking the time to review our service. I am sorry to hear that there was a miscommunication in terms of your offer. When this happens, we can launch a complaint with our customer care team who will have a look into it. All of our calls are recorded, so our team can review the conversation you had with our appraisals team and determine an appropriate resolution to this. Please drop us an email at hello@vintagecashcow.co.uk and I will ask the head of our customer care team Alex to look into this for you. Kindest regards, Natasha

“Good communication from Vintage Cash Cow through all of the process from start to payment. Only disappointment was that a cheque was sent instead of bank transfer”

Helpful Report

“Awful company also very rude staff! Sent a box which was signed for at their depot but the said they never received it! They then offered £30 for something that was valued 20years ago at £550! We sent them s copy of the valuation and they came back and offered £150, we declined this and we have reported the matter to the police, we cant ask them to send our parcel back as they are saying they have never received it! Staff were very rude and talk over you on the phone, please do not use this company!”

Helpful Report

Thank you for taking the time to leave a review of your experience, Lynn and I appreciate how upsetting it must have been to hear about your lost parcel. I can see that our customer care team have been in regular contact with you to resolve this The valuation you provided for the pearls in the parcel was from 1998 and, unfortunately, they do not hold the same value today as their original retail value. We safely receive hundreds of parcels each day from all across the nation, so it is highly unusual for a parcel to go missing and we do have protocols in place for rare events such as this. Best wishes, Amy at Vintage Cash Cow.

“Excellent service and communication. Collection, quote and payment all done as stated.”

Helpful Report

“5 stars! Very impressed with service - I was kept informed by helpful staff of delays caused by volume of business. I have now sent a total of 6 boxes (big clearout due to moving abroad). Would definitely recommend - money received promptly as well!”

Helpful Report

“Very helpful, polite and accommodating staff. Communication was excellent as they kept you in the loop as to what was happening. I have already sent my next box!”

Helpful Report

“Delighted with the service from Cash Cow. I was kept informed at every stage and the whole precession was so easy. The offer I was given I accepted as it seemed fair. Will definitely use again.”

Helpful Report

Hi Marilyn, Thank you for taking the time to review our service. It is lovely to hear that you were happy with our level of communication with you. We are pleased that you were happy with your offer. We look forward to working with you again in the future. Kindest regards, Natasha from the Vintage Cash Cow team 💜

“Hello. I have enjoyed using the services. Very friendly, the response time and the communication are great. Not just great fantastic. I have already recommended you to lots of friends I would have like to have been contacted to have been told as the Money Transfer System was not working we will post you the cheques. Instead of me waiting and then calling. But the cheques arrived very quickly. Thank you regards Marina Anagnostou. The idea of items not going to landfills and being given another life is very much what I support. Fantastic idea. Marina Anagnostou”

Helpful Report

Wow, Marina! Thank you for taking the time to leave us this shining review of our service. We pride ourselves on our customer communication so we are more than happy that our efforts stood out to you. It goes without say that the delays with our payment provider have been a great pain for us as much as our valuable customers but we are glad you decided to have cheques as a replacement and that they promptly arrived with you. Thank you for recommending us to your friends, if you would like to make the most of it - you can refer them through the steps in this link: www.vintagecashcow.co.uk/go/earn and once they sell us their first box, you will each receive a £10 Amazon Voucher. You can do this with everyone you refer and the rewards will start adding up! We will make sure to provide them with the same, excellent level of service, this time hopefully with our usual speedy payments. All the best, Nick from Vintage Cash Cow 💜

“It’s a great way of selling unwanted goods. Keep it going.”

Helpful Report

Thank you for your lovely review Gillian! It is so nice to hear that you found our service a really easy and positive way of selling unwanted items. You know where we are should you want to work with us again. All the best. Natasha from the Vintage Cash Cow team 💜

“Excellent service from start to finish. Would highly recommend.”

Helpful Report

Hi, thanks for your great review. We really appreciate it! All the best, Jodi from the Vintage Cash Cow team 💜

“I checked that my items were eligible, and they were. Took three weeks to get my offer, it was dismal, much worse than I ever though, I knew it wouldn't be massive money, but at least it would 50,which I would take. Inside was pewter, medals, vintage leather wallet, lots of watches, jewellery. Silver plate, clock, three ornate old brass boxes, vintage Sheffield steel, costume jewellery and much more... Offer 30 quid. Was shocked at that, that's really low. Will not use again or recommend. Getting the items sent back”

Helpful Report

Hi Julie, Thank you for taking the time to leave us feedback on our service. In terms of the timing of the offer, it did take us 6 working days to appraise your items. Whilst this is longer usual, we did email and text when your items arrived to let you know that we have been busier than usual. We do not claim to be able to give the highest value offers on the market. We try of course to be as fair as possible with our offers, but the value often depends on our market at the time. That being said, we do aim to provide a more simple and efficient way to sell your items than traditional selling platforms. We are pleased that you made use of our returns process and had your items sent back to you free, tracked and insured with Parcelforce. We hope you find another way to sell your items that you are happy with. Kindest regards, Natasha from the Vintage Cash Cow team 💜

“The process was very easy. A friend recommended me and I requested a postage label. Sorted my things and dropped the box at the post office. I was telephoned s few days later with an offer which I was happy to accept. The money was transferred into my account more or less immediately.”

Helpful Report

Hi Jenny, Thank you for this lovely review. We are so pleased that you found our service really easy to use to sell some unwanted items. It is good to hear that you were happy with the offer which became available really quickly. It would be lovely to work together in the future. All the best, Natasha from the Vintage Cash Cow team 💜

“Very friendly helpful staff and I was pleased with the offer. Good communication and prompt payment.”

Helpful Report

Hi Helen, thanks for your review! It sounds like we ticked all the boxes... We'd love to be able to do so again in the near future. All the best, Jodi from the Vintage Cash Cow team 💜

“Great, efficient and friendly service, which keeps no-longer-wanted items away from landfill and offers valuation and cash for those that can be on-sold. I counter-checked the valuation on some silverware and it was accurate. Highly recommended.”

Helpful Report

Hi Ben, we really appreciate you taking the time to leave us this review. It's great to hear the 'nothing goes to landfill' point resonated as that is at the heart of our service. I will pass your praise onto the appraisers regarding their accurate valuations! All the best, Jodi from the Vintage Cash Cow team 💜

“What a delightful company to do business with. My husband and I have been wanting to declutter for several years lol, and when we saw the advertisement we decided to go ahead. From the beginning of the process of putting our unwanted items in a box to the collection and them contacting us to say parcel had arrived, then telephoning us to say what their offer for our unwanted items was going to be was seamless. At all times we were kept informed of what was happening. We were then offered our lump sum which was in my bank account later that day. Would highly recommend this company. If I could I would give them more than 5 stars.”

Helpful Report

Hi Linda, this is a really great review! We're very happy to hear that our service was so easy, that is was 'seamless'! Feedback like this reminds us of exactly why we do what we do, so thank you. We're always here if you wish to use our service again, just get in touch. All the best, Jodi from the Vintage Cash Cow team 💜

“Was really impressed with the service and communication, I was very happy with my offer and would definitely use Vintage Cash Cow again. Thank you!😀”

Helpful Report

Hi Paula, thanks for your kind words! It's great to hear that you were that impressed, you'd use our service again! We're always here when you are ready to declutter some more. All the best, Jodi from the Vintage Cash Cow team 💜

“Easy to post items at no cost and I got a very fair price of £105 for box. Am sorting out another box at the moment”

Helpful Report

Hi Linda, thanks for this great review! That's a really good result and we're happy to hear you found the service easy. Do let us know if you need any more prepaid labels or if you'd like to book a free collection. All the best, Jodi from the Vintage Cash Cow team 💜

Vintage Cash Cow is rated 4.1 based on 1,259 reviews