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Vintage Cash Cow Reviews

4.4 Rating 1,115 Reviews

85 %

of reviewers recommend Vintage Cash Cow

Company Reviews

4.4

Based on 1,115 reviews


Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 94%
Accurate And Undamaged Orders	Greater than 88%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.8 out of 5
Returns & Refunds
Returns Process	Easy

About Vintage Cash Cow:

Vintage Cash Cow is the free and easy way to sell your old stuff. We convert thousands of unwanted vintage items into cash for free. Just send us a box of items using your pre-paid postage labels and we'll return a cash offer for your items in days. It's a risk-free, hassle-free service - if you aren't happy with our offer we'll send everything back (for free).

Visit Website

Phone:

08002461111

Email:

hello@vintagecashcow.co.uk

Location:

King House, Leylands Road, Leeds,
King House, Leylands Road, Leeds
Leeds
LS2 7AT

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Anonymous

Anonymous // 01/01/2019

Filter: Rated 3 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I'm getting very anxious it's been 8 days today I don't know I still haven't had an offer I didn't getting very worried cause it was a large collection of jewelry”

Hello Kevin, Thank you for taking the time to leave us a review. Due to high demand, we currently aim to have a box appraised within 7 working days of receiving it as we would never want to compromise the care and attention to detail taken to appraise a box. Therefore, it may be a few more days before we contact you with your offer but please know that your items are being safely looked after. We look forward to speaking with you soon. Best wishes, Lucy from the Vintage Cash Cow team 💜

“The box arrived promptly and had easy to follow instructions. I received several emails asking if I had considered posting the filled box yet After I confirmed I had sent the box, they said it hadn't arrived in their system . Luckily I have proof of postage and a list of all items sent Waiting to hear from them. I hope this isn't a scam.”

Hi Stephanie, Thank you for getting in touch, and allowing us the opportunity to ease your concerns. I'm so glad that you found the instructions to follow easy. Upon reviewing your emails with our team, I can see that your box arrived to us without a customer ID sticker attached. Without this sticker, we cannot tell who the box belongs to, in order to scan it into your account. We appreciate that you got in touch to let us know that you had not received confirmation of us receiving your box. The postage receipt was incredibly helpful in identifying which unnamed box belonged to you, by matching the tracking number. This was passed on to our Logistics team, that the box belonged to you, so they could assign it to you in the system. This was done this morning, so your box could move on to the appraisals department. We advise 3-5 working days for the appraisal to be complete, but please do feel welcome to get in touch in the meantime if you have any other concerns or questions, and we will be happy to help. Best wishes, Nicola from the Vintage Cash Cow team

“The first time I used VCC I had an decent offer just over £70 for what I thought wasn't old junk. Cameras etc. and the staff has always been very helpful. Since then I've sent another 3 maybe 4 boxes with a lot more vintage items weighing 20kg plus including Jewelry, old coins, a few small silver hallmark items, cameras etc and it's the same offer every time, £20. Disappointed to be honest but I needed to declutter so I didn't take it back and nothing was sentimental. I understand it's a business, employees, overheads have to be paid and item prices change regularly, and let's be honest, postage isn't free we still pay for it in the end. Maybe its part of the offer process i don't know. I see alot of people here aren't happy and opting for their items back so who pays for that postage? If you want more for your items then use other means because this company won't give a fair price all the time simply because they can't. I doubt I'll use them again unfortunately.”

Hi Derek, Thank you for taking the time to leave us some feedback on our service. Firstly I am pleased how you were happy with the offer amount for the first box of items you sent to us, which I can see contained gold and a large amount of silver, which would reflect in the offer received, I am delighted that you find the staff to be helpful too. I am sorry to hear you were disappointed in the offer of your other boxes you have sent to us, having looked on your account I can see that most of your other boxes contained mixed metals which would limit the offer amount. Unfortunately, we didn’t receive any items that had a rarity or collectibility factor which does limit how much they can generate on the second-hand market. For any offers that aren't accepted, we do offer a free returns service of your parcel, So we would cover the cost of that. I am sorry to hear though that you accepted your offer that you weren't completely happy with. We do thank you for giving our service a try anyway. Best wishes, Rebecca from the Vintage Cash Cow team. 💜

“Had a few issues when I sent my parcel but eventually this got sorted I was disappointed in the value but honestly didn’t want the same hassles of having it sent back sadly I won’t be using them again”

Hi, Thank you for bringing this to our attention, we appreciate our customers taking the time to let us know these issues, so that we have the opportunity to resolve them. I am sorry to hear that we haven't received your items, Sometimes when items are received without a sender ID label on they can arrive in our 'quarantine' area. I am saddened to hear that the post office didn't you give a receipt for sending your items, but if you can send us an email to hello@vintagecashcow.co.uk, with a full description of your items, and the box they were sent in, we can certainly look into this for you and try and rectify this. I can confirm we are genuine and not a con, and most of the time the items sent to us end up scanned correctly into customers account, and on the occasion where they are in our 'quarantine' area, these are regularly located and successfully scanned into the customers account. We appreciate you raising this with us so we have the opportunity to make it right. Best wishes, Rebecca from the Vintage Cash Cow team. 💜

“I was surprised how little I received, particularly as there was such a large amount of silverware in the box”

Hi Isabell, Thank you for taking the time to leave a review, we really appreciate your feedback. I am sorry to hear that you are disappointed with your offer. Our experienced appraisers carefully value the items we receive based on their current market value. As for the reasoning for the offer being lower than expected, I can see that whilst we did find a small amount of silver, the majority was silver plate which contains 2-5% silver content. Therefore it is a low-value metal and does not tend to generate a huge amount. We appreciate that we won't always meet customer expectations with the offer we make, which is why we have a free returns policy. I am sorry to see that you accepted an offer that you weren't entirely happy with as we would always prefer to return your items to you for free. Thank you for giving the service a try and for sharing your experience with us. Best wishes, Lucy from the Vintage Cash Cow team 💜

“Very easy to deal with but cash offered was very low for what I sent. Would not use again or recommend”

Hello Sandy, Thank you very much for your feedback. I am pleased to hear that you found our process easy to use. I am sorry to hear that you were disappointed with your offer though. We do always make the very best offers we can based on the current market value of the items we receive. We do recognise that our offers will not always meet our customers' expectations, which is why we are always very happy to send everything back free of charge. Thank you very much for trying out our service. Kind regards, Jethro from the Vintage Cash Cow team💜

“First time we have used Vintage Cash cow, and would use again”

Hello Hilary, Thank you for taking the time to leave us a review. That's great news! I am very pleased to hear that you enjoyed using our service. I hope we will hear form you again soon. Kind regards, Jethro from the Vintage Cash Cow team💜

“I was very impressed with the service originally but my friend and I still have not received our vouchers that were promised so not very happy”

Hi Margaret, Thank you for leaving a review, we appreciate feedback on where we can improve. I am sorry to hear that you haven’t received your referral vouchers yet. Having looked at your account I can see that my colleague sent you a message on 10/02/23 to get your friend's email address, but I can see you haven’t replied to this. Please can you reply to this email sent with your friend's email address and details, so we can link your accounts together? I look forward to hearing from you and resolving your issue, Best wishes, Rebecca from the Vintage Cash Cow team. 💜

“A great way of getting rid of unwanted items quickly and simply, however like every thing quick and simple these days be prepared to be given low offers for items that will sell for 50% more if you have the time to sell individually.”

Hello Clare, Thank you for taking the time to provide us with some feedback, we always like to hear from customers about how we can improve. We are glad to hear that we could help you sell your unwanted items quickly and easily, without the hassle and time of traditional selling platforms. I'm sorry to hear you were disappointed with the offer, despite enjoying the concept of our service. We completely appreciate that we won't always meet customer expectations with the offers that we make, which is why have a free returns policy. The choice is always in the customer's hands whether they would like to sell their box, or have it returned for free, so they can choose to sell them elsewhere. I hope you will consider using our service again in the future. Best wishes, Nicola from the Vintage Cash Cow team 💜

“The whole procedure of booking in & selling items to VCC was very simple & well organised. But the offer I received was ridiculously low. I would have had the items back if I hadn't been desperate for space. But it is highly unlikely I will sell to them again or recommend them to friends. The price given wasnt a fair one.”

Hi Brigid, Thank you for taking the time to leave us some feedback, it is really helpful for us to see where can do better. I'm sorry that you weren't happy with your offer, but disappointed that didn't you choose to have them returned, so you could have found an alternative place to sell them. We are always happy to return a box free of charge, and usually can recommend some other ways to sell them instead. Thank you for giving our service a try. Best wishes, Nicola from the Vintage Cash Cow team 💜

“I’ve sent two boxes to you, I had a call from one of your guys to give me the price value of one box, but they said they hadn’t gone through the 2nd box, it’s been a few now, not heard any more from you, so please could you let me know value of second box please thank you x carol maskell”

Hello Carol, Thank you for taking the time to leave us a review. I am very happy to see you have received and accepted the offer for your second box today. I apologise this was s little slower than usual and I hope you will consider using our service again in the future. Kind regards, Jethro from the Vintage Cash Cow team 💜

“Vintage cash cow service was superb.... Did as they said making it really easy. The only downside was the disappointing realisation of my goods thought they would have raised more.”

Hi Anne, thanks for the review. We are happy to hear that you found our service superb. We do not claim to be the avenue for the highest profits and we always advise customers to have their items returned for free if they believe that they could earn more from them elsewhere. All the best, Jodi from the Vintage Cash Cow team 💜

“Ihave written one already mentioning Theda.yes in payment. Good system but think you were trying to do too many. So you got delays.”

Hi Janet, Thank you for taking the time to review our service. We are glad that you found our service good in terms of being able to sell your old and unwanted items. In terms of the delay in the offers, it is between 3-5 working days until they are available at the moment. At times our service can get busier but we are always putting things in place to prevent any delay. Kindest regards, Natasha from the Vintage Cash Cow team 💜

“The offer that was made was ok, but the lady talking me through my goods came across as giving me reasons for a low offer. I was expecting more but took the offer. I would think twice before using cash/cow again.”

Hi Mark, Thank you for taking the time to review our service. Our offers are based on our current market value of the items we receive, we are honest in that these can sometimes be limited. We offer a free returns process and it is always preferable for our customers to have their items returned than accept an offer they are unhappy with. Kindest regards, Natasha from the Vintage Cash Cow team 💜

“I was a bit disappointed in the offer I had for my first box. I thought they said £67 on the phone which I accepted. When the cheque came it was only £57. Having said this it was all things that I had been hoarding for many years, so I wouldn’t want them back.”

Hi Rosemary, thank you for your feedback. Having listened back to our call, we definitely did say £57. We're pleased you used our service to declutter and find new homes for your items. All the best, Jodi from the Vintage Cash Cow team 💜

“Good communication and the whole process is great. Thought I would give them a go and sent a box of items which I knew didn’t have much value. They rang me with an offer. £10.64 which I accepted. But the cheque came rounded down to £10. It’s not the pennies that I’m bothered about, more principle. You can’t other one amount then send another amount! Wouldn’t use again for this reason”

Hi Susan, thanks for taking the time to leave us a review. I have had a look at your account and your offer was for £10. We never make offers which are not whole numbers, so this must've just been misheard over the phone. We'd also never round it down to 10 if that was the case! We're always here if you wish to use our service again! All the best, Jodi from the Vintage Cash Cow team 💜

“Quick service.”

“I was impressed by the way the parcel went in post as I sent quite a large amount, I was however expecting a little more money. Never the less if I get other items I would send them.”

Hi Irene, Thank you for taking the time to leave us a review. All of our offers are made based on the age, authenticity, quality and condition of the items as well as their desirability of the items within our marketplace. As our service is no obligation, we do encourage customers to decline any offer that falls short of expectations, as we never want any of our customers to accept an offer they are unhappy with. I'm pleased to hear that you would consider using our service again in the future, if we can be of service to you again in the future, please do get in touch. Kind regards, Katie Vintage Cash Cow

“The process was very easy, the cash offered was probably very much in their favour but it got rid of things.”

Thank you for leaving us a review, Carolynne. The offers made by our appraisers are based on several factors, including the age, authenticity, quality and condition of the items we receive, as well as their desirability within our marketplace. As a business, we do look to make a profit by selling items, and we do not market ourselves as the best place to sell items on for the highest possible price. All of our offers are made with zero obligation to accept, and our hope is that our customers always choose to decline an offer they are not happy with as we never want any of our customers to feel unhappy with the amount we have paid. Kind regards, Katie Vintage Cash Cow

“Valued service- thank you, although would have liked more, fully understand it must thrive as a successful business.”

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Vintage Cash Cow is rated 4.4 based on 1,115 reviews