Vintage Cash Cow Reviews

Name: Vintage Cash Cow
Address: King House, Leylands Road, Leeds, King House, Leylands Road, Leeds, Leeds
Rating: 4.10

4.1 Rating 1,258 Reviews

77 %

of reviewers recommend Vintage Cash Cow

Company Reviews

Metrics

Info

4.1

Based on 1,258 reviews

Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 91%
Accurate And Undamaged Orders	Greater than 83%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.6 out of 5
Returns & Refunds
Returns Process	Easy

About Vintage Cash Cow:

Vintage Cash Cow is the free and easy way to sell your old stuff. We convert thousands of unwanted vintage items into cash for free. Just send us a box of items using your pre-paid postage labels and we'll return a cash offer for your items in days. It's a risk-free, hassle-free service - if you aren't happy with our offer we'll send everything back (for free).

Visit Website

Phone:

08002461111

Email:

hello@vintagecashcow.co.uk

Location:

King House, Leylands Road, Leeds,
King House, Leylands Road, Leeds
Leeds
LS2 7AT

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Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I think it's a bit of a scam to be honest. I was very happy with my offer for the first box I sent (which now makes me wonder eactly how much they ripped me off) but the last time was just an insult. I didn't expect market value for the things I sent, I was just clearing some space and hoped to make a decent amount, but I know for a fact I sent some valuable items and was offered only £27. Just an insult and a waste of time. Reading the other reviews here, I am now not surprised. It does also make me think that whoever is doing the appraising is not an epert at all. I think they are just taking advantage of people during a cost of living crisis.”

Helpful Report

Hello Samantha, Thank you for taking the time to leave us a review and to share your feedback with us. We are very sorry to hear you feel this way. Our experts always make the best offer they can based on the age, quality, condition, and authenticity of the items received as well as taking into consideration their value within the secondhand marketplace. Our appraisers are highly knowledgeable and have years of experience, ensuring that our offers are fair and reasonable. We understand that we won't always be able to meet every customer's expectations with our offer, which is why we have a free returns policy. We are glad to hear you declined the offer and opted to have your items returned to you for free as we'd always prefer this rather than for you to accept an offer that you're not entirely happy with. We apologise that we weren't the right service for you on this occasion and we wish you the best in selling your items elsewhere. Best wishes, Lucy from the Vintage Cash Cow team 💜

“🚫⚠️ SAVE YOURSELF A HEADACHE: Appalling "service" from this company. ❌️Some items not returned. ❌️Some broken and smashed. ❌️Not returned carefully packaged and lumped together in different see through plastic bags rather than carefully packaged as I sent. ❌️Multiple similar reviews. ❌️Complete disregard for your items. ❌️Complaint department use a get out of jail free - not my problem clause. ❌️No compensation, no sh%#%s given They don't care. ❌️Vintage Cash Cowboys 🐮”

Helpful Report

Hello K Bolton, As previously mentioned in our response to your last review, the reported missing items were communicated to us outside the 28-day timeframe stipulated in clause 12.1 of our terms and conditions. Regrettably, this timeframe precludes us from investigating the matter further, as the CCTV footage of the appraisal and return is no longer available. It is essential that customers report any issues with their returns within the 28-day period to enable us to address them promptly. I sincerely apologise for the unsatisfactory condition in which your items were returned. I understand your frustration, and please be assured that we strive to maintain honesty and transparency in all our dealings. While we acknowledge that some past experiences may not have met expectations, we strive to provide the best possible service. Best wishes, Lucy from the Vintage Cash Cow team 💜

“I sent a big box with a load of stuff including epns cutlery, tea spoons serving spoons knives and more , a whole bag of costume jewellery, a silver ingot on a silver chain, small photo frames and more.. I was offered £43. I accepted because I didn't want the bother of getting it all back. My advice is .....DON'T BOTHER. I wish I hadn't . Never again. A measly £43 for all that I sent. A big box. The silver ingot necklace and chain is worth at least £70 alone. What an absolutely dreadful experience. I wish I hadn't bothered . Vintage Cash Cow is just a massive money making company which doesn't give what the items are worth.”

Helpful Report

Hello Louise, Thank you for taking the time to leave us a review and to share your feedback with us. We are very sorry to hear that you are disappointed with our offer. We always make the best offer we can based on the age, authenticity, condition, and quality of the items received as well as taking into consideration their value within the secondhand marketplace. We understand that we won't always be able to meet every customer's expectations with our offers, which is why we have a free returns policy. We are sorry to hear that you chose to accept an offer you're not happy with as we would have been happy to return your items to you for free if you had declined it. Thank you for giving our service a try and I apologise that you weren't happy with your experience with us on this occasion. Best wishes, Lucy from the Vintage Cash Cow team 💜

“I saw the ad on TV and thought to myself "Crime scene" So I decided to look for honest reviews. These guys are criminals. What's worse is they have got enough fake reviews to get a good rating on trust pilot. So now they have ruined the credibly of trust pilot.”

Helpful Report

Hello Loreli, Thank you for your review. I can confirm that the reviews on our Trustpilot, IO, and Google pages are all genuine. These sites take genuine reviews very seriously and have a number of anti-fake policies that prevent false reviews from happening. Our prepaid postage labels are tracked and insured. We also have a free returns policy meaning that the decision is always in the customer's hands whether they choose to accept or decline the offer. There is never any pressure to use our service if you don't feel we are right for you. Best wishes, Lucy from the Vintage Cash Cow team 💜

“Rip off merchants....Cost of Living Crisis, taking total advantage of the desperation of people struggling to make ends meet...Of course they are not struggling, they are making a fat profit out of people's adversity....Don't part with your items if you think they are valuable, I got £29 for a box of items where at least one of the items was worth that and more.....”

Helpful Report

Hi, Thank you for taking the time to leave us a review about our service. I am sorry to hear you were unhappy with the offer you received from us, our appraisers assess the age, authenticity, quality and condition of the items and consider the value of the items within the second-hand marketplace when making their offers. I can say that we are not taking advantage of the cost of living crisis, and we do offer a 28 day period after we give an offer, for a customer to think about this, and have their items returned free of charge no questions asked if they wish to decline the offer sent. Unfortunately, I cannot see your account to look into your offer amount in more detail. If you would like to send us an email with your details at hello@vintagecashcow.co.uk then I can look into this for you. I am sorry to hear though that you chose to accept an offer you were unhappy with. Best wishes, Rebecca from the Vintage Cash Cow team. 💜

“No star should be given to this company. They are a scam company who is not honest even on their website. Nowhere on the website says that the weight must be 5 kilos or at least it is not visible at all on the website! I sent them a lot of stuff which was of high quality jewellery and the price they offered was very insulting. They are absolutely waste of time. You might as well give to charity. At least, you would have done some good deed with that. Please do not use this company. No wonder, most of the people have given them only 1 star.”

Helpful Report

Hi Manisha, Thank you for taking the time to leave us a review. I am so sorry to hear you were unhappy with the offer you received from us, Our appraisers assess the age, authenticity, quality, and condition of the items and consider the value of the items within the second-hand marketplace when making their offers. We do mention on our website, and in our terms and conditions to try to send more than 4 categories of items in order to maximise the offer given. Our offers are based on what we can expect to make from the items in our outlets, and we do offer slightly less in order to maintain a viable business. I can see that the items sent to us were silver plated cutlery, and costume jewellery, with a small amount of silver too, Unfortunately, silver plate only contains 2-5% actual silver content, and as the items weren't rare, this would affect the offer given. Costume jewellery is such a saturated area of the vintage market, and as such this would have also affected the offer given, as quite a lot was sent. We do always offer a free returns service, for customers who are unhappy with the offer they receive, and I am pleased to hear you chose to have your items returned back to you for free. We thank you for giving our service a try anyway. Best wishes, Rebecca from the Vintage Cash Cow team. 💜

“My experience with Vintage Cash Cow was appalling I sent a box of items including a ring that had cost around £200.00 when brought, other items which I felt were worth something including a camera, some china etc, the offer that was sent wasn't worth talking about! Also when I turned offer down I was told that items had been damaged on arrival which I find hard to believe as everything was bubble wrapped, padded out and well and secured, on the return of my parcel a china cup and saucer had been broken looked as though it had been dropped, but because it supposedly had no value Vintage cash cow couldn't claim on there insurance!! Im sure there are people out there that have been satisfied with the service they have received, but sadly I wasn’t and will never send any items again to them I would rather sell on Ebay!”

Helpful Report

Hi Susan, Thank you for taking the time to leave us a review about our service. I am sorry to hear that you were unhappy with the offer you received, our offers are based on what we can make on a second-hand market, and are subject to the condition, age, and rarity of the items we receive. Having looked at the account I can see that there were a lot of breakable items sent to us, which unfortunately we cannot accept as we are a postal service, as they do often end up damaged to us. This is in our terms and conditions of service, and featured in the brochure and website. We unfortunately are unable to submit claims with Parcelforce for items that are damaged if a breakable item was included in the parcel, as this voids the insurance we have with them I'm afraid. We do offer a free returns service for anyone who is unhappy with the offer they receive, so I am pleased to see you chose to have your items returned back to you. We wish you the best of luck selling your items elsewhere. Best wishes, Rebecca from the Vintage Cash Cow team. 💜

“Sent items carefully packed as several pieces fragile jewellery and received back all jumbled together and 3 broken pieces, not all in transit but due to lack of car at the Cash cow staff.”

Helpful Report

Hi, Thank you for taking the time to review our service; we are disappointed that it wasn't a positive experience on this occasion, but we appreciate being given the opportunity to address your concerns. I sincerely apologise that your items were not returned in the same state you sent them. Our free returns policy is an absolute cornerstone of our service and this certainly isn’t the level of service we aim to provide. I can assure you that this feedback will be passed on to the relevant member of staff to ensure that this does not happen in future. If possible, please can you send a few photographs of the damaged items to Hello@vintagecashcow.co.uk? We will then flag this with our customer care team who can begin their investigation. Best wishes, Darrell from the Vintage Cash Cow team 💜

“I have sent in a couple of boxes now, the first box obviously had all the best stuff in there from my attic, and I got a fab price. The 2nd box not quite such good stuff and got a lot less…. what did I expect? We’ve all got a living to make, and I was pleased to clear the attic and get a few quid in the process. Thank you, 1. For taking my items, and 2. Paying me for them. I went in with an open mind, and I’ve got a slightly clearer attic, and a few quid in my pocket .. win win to me 🥇 thanks”

Helpful Report

Hi, Thank you so much for taking the time to leave this review of our service! It's great to see that you've had a positive experience both times that you've used Vintage Cash Cow. Our appraisers work tirelessly to ensure that every offer we send is the best possible offer that we can make while still providing a viable service, so we are delighted to hear how pleased you were with the amount that we offered for your items. If you would like to recommend us to any friends, you can use this link to do so, and it earns you both a £20 voucher, redeemable at lots of places! https://refer.vintagecashcow.co.uk/referral-program Please feel free to use our service again should you ever have another clearout. Best wishes, Darrell from the Vintage Cash Cow team 💜

“sent some valuable items but was very disappointed in the offer. It was a waste of time sending them. I know the items are worth more than what they offered.”

Helpful Report

Hello Susana, Thank you for taking the time to review our service and to share your feedback with us. We are very sorry to hear that you were disappointed with our offer. We always make the best offer we can based on the current second-hand market resale value of the items received. As we are a bulk decluttering service, we ask that customers send us a variety of items from a few of the different categories that we accept to maximise the value of your box and ensure that you get the most out of our service. We understand that we won't always be able to meet every customer's expectations with the offer we make, which is why we have a free returns policy. We are glad you declined the offer and opted to have your items returned to you for free as we would always prefer this rather than for you to accept an offer you're not happy with. Thank you for giving our service a try and we apologise that we weren't the right service for you on this occasion. Best wishes, Lucy from the Vintage Cash Cow team 💜

“Very disappointed with this cash cow company . Unless you have 20 ton of what they want they are simply not interested .they want more more more …go and find more more more look in your garage attic but we need more 😡😡…”

Helpful Report

Hi Dave, Thank you for taking the time to share your feedback. We apologise that your experience with Vintage Cash Cow didn't meet your expectations. We understand your frustration with this and would love the opportunity to clear things up for you. We specialise in bulk decluttering because not only does it allow us to provide our customers with fair offers, but it also allows us to cover the costs of our service, which includes free shipping, professional appraisal and secure storage for all of our customer's items. We always aim to clearly communicate our requirements and the types of items that we do or do not accept on our website and in our brochure, and we always encourage our customers to have a welcome call with us so we can talk them through the service from start to finish. We strive to be as transparent as possible about our process. We apologise if this wasn't clear in your case and we will take your feedback onboard to improve our communication. We also appreciate you trying out our service even if it wasn't quite right for you. Best wishes, Darrell from the Vintage Cash Cow team 💜

“Very disappointed with my second offer from you. The 1st box I sent to you ….i was very pleased with your offer and accepted it, and your service was excellent. The 2nd box I sent to you included £35 in commemorative 50p pieces still in circulation and some other items. I cannot understand why I was only offered £27 pound for it which did not even cover the value of the 50p pieces, let alone the other items I sent. I am sorry but will not be sending any more boxes into you”

Helpful Report

Hi Brenda, Your feedback is incredibly important to us, and we thank you for taking the time to share your thoughts and experiences. Unfortunately, while many people believe modern commemorative 50p coins are rare, our experience suggests that their widespread production makes them more common than you might think. Recently, there have been articles in media outlets about the value of these coins. However, these are based on a few listings on eBay, advertising these coins for sale in the thousands. If you filter by ‘sold items only’ on eBay, these kinds of coins generally sell for a few pounds rather than the thousands reported. We completely understand this might be disappointing to be made aware of. We always try to provide the most value we can in our offers and these are just below the second-hand market resale value as we need to maintain a sustainable service. I'm sorry that on this occasion we were not the right service for you, but we do hope you give us another try in the future given that you had an excellent experience with us with your first box. Best wishes, Darrell from the Vintage Cash Cow team 💜

“Sent them three gold rings with diamonds, 3 vintage female watches and the large assortment of costume jewellery. I received ridiculous offer of £55.”

Helpful Report

Hi Gary, Thank you so much for taking the time to review our service; we are disappointed that it wasn't a positive experience on this occasion, but we appreciate being given the opportunity to address your concerns. I'm sorry to hear that the amount we offered you was lower than the value that you expected to see for your items. We always aim to provide the best offer we possibly can to every customer, but we do understand that this amount may differ from what our customers initially had in mind. That said, we are delighted to hear that you chose to have your items returned for free, and hopefully you will find a more suitable place for them to be rehomed. Thank you for giving our service a try, we wish you all the best in selling your items elsewhere. Best wishes, Darrell from the Vintage Cash Cow team 💜

“I was very impressed with the response of the jewelry and thr price and mo the guy which helped me was very good and polite tyvm”

Helpful Report

Thank you Angela for your 5 stars! I am so thrilled to hear you were impressed with the offer you received from us and that you enjoyed speaking to Mo, I will pass your kind words onto him. We hope you choose our service again soon! Best wishes, Rebecca from the Vintage Cash Cow team.💜

“Thought it was a fair price for stuff I couldn’t be bothered to deal with myself. ‘Free’ postage (which I know you pay for in the big picture). I’d tried to sell some bits myself but wasn’t having any luck.”

Helpful Report

Hello, Thank you so much for leaving us a review. We are pleased to hear that you are happy with the fair offer we made for your vintage items and we are glad we made it easy for you to sell multiple items in one go. Thank you for highlighting that our service is completely free to use as we cover the postage costs both to and from our service. Please feel welcome to use us again in the future if you are ever looking to sell more items. Best wishes, Lucy from the Vintage Cash Cow team 💜

“I threw quite a few old vintage type things I had lying around into a box , it was so easy and then posted it . A few days later I received an offer of £38 .. for things I was going to throw away .. a great way to have a clear out .. it was so easy XXXXX”

Helpful Report

Hello Margaret, Thank you for taking the time to leave us a review. It's great to hear that you found our service so easy to use and it's lovely to know that we could help to give you old unwanted items a new lease of life. I hope you will choose to use our service again in the future. Kind regards, Jethro from Vintage Cash Cow

“Totally insulted by my offer,I sent over 50 pieces of jewellery,I knew how much they were worth, I obviously didn't expect to get that, but they offered me £20, I am still waiting for information on returning them to me.”

Helpful Report

Hello Valerie, Thank you for taking the time to leave us some feedback. I'm very sorry to hear that you were disappointed with your offer. We always make the very best offers we can based on the current market value of the items we receive. We do understand that we will not always be able to make an offer that will meet our customers' expectations though which is why we always offer the option to have your items returned, free of charge. I am pleased to see that you made use of this option as we would never want you to accept an offer you are not completely happy with. Even if our service wasn't quite right for you, we really appreciate you giving it a try. Kind regards, Jethro from Vintage Cash Cow

“How it works you send your goods they rip you off then change there and format the goods I sent worth well over so-called standard £300 I fell for the waffle I don't want anyone else to fair is fair a scam is a scam 1 is to many 0.5 is more than fair”

Helpful Report

Hello Barry, Thank you for taking the time to leave us a review and to share your feedback with us. I am sorry to hear that you weren't pleased with the offer we made for your items. We always make the best offer we can based on the current second-hand market resale value of the items received. We appreciate that our offer won't always meet every customer's expectations, which is why we have a free returns policy. We give customers 14 days to think about their offer and if a customer chooses to decline the offer, we will happily return their items to them for free. As you chose to accept the offer, as stated in our Terms and Conditions and explained to you by our staff, we aren't able to reverse this decision. As it was three years ago now that you used our service, unfortunately, there is nothing more we can do regarding this matter. We never tolerate any aggressive or abusive language directed at our staff, so we would kindly ask that you don't persist with any more emails of this behaviour. We understand that you might regret accepting our offer, but unfortunately, there isn't anything further we can do about this. Best wishes, Lucy from the Vintage Cash Cow team 💜

“Wow just had an offer from VCC won’t even buy a pizza found it insulting won’t be using them again”

Helpful Report

Hello June, Thank you for taking the time to leave a review, we really appreciate your feedback. We are sorry to hear that you aren't pleased with our offer. Upon looking into your account, I can see that you only sent us a few items which were all from the same category. With us being a bulk decluttering service, we ask that customers send us a variety of items from a few of the different categories that we accept, to ensure that you get the most out of our service. We also always encourage customers to book a welcome call or email us to discuss their items before they use our service. This way, we can make sure that we are the most suitable service for your items and give you advice on how you can add more value to your box. Our offer comes with no obligation and we are always more than happy to return a customer's items to them for free if they decline the offer. I am sorry to see that you chose to accept an offer that you weren't happy with. Thank you for giving our service a try and for sharing your feedback with us. Best wishes, Lucy from the Vintage Cash Cow team 💜

“don’t waste your time with these paltry price offered if they are offering you £30 to £40 they probably make £50 or more .only good thing is it’s free to send & get back but if you probably accept offer postage probably is took off price .secretly anyway”

Helpful Report

Hi Richard, Thank you for taking the time to leave us a review based on our service, I am sorry to hear you were unhappy with the offer you received, our offers are based on what we can expect to make from the items in our outlets, and we do offer slightly less in order to maintain a viable business. We do understand that offers won’t always meet our customers expectations, which is why we offer a completely free returns service. I cannot find your account to give you more information about your offer, but if you email us at hello@vintagecashcow.co.uk, we would be happy to help. I can confirm however that when an offer is made, there are no fees to be taken off for postage, as we do offer free postage and returns service should it be required. The full offer price, if accepted, is paid into your account, or sent via a cheque. We do thank you for giving our service a try anyway. Best wishes, Rebecca from the Vintage Cash Cow team 💜

Vintage Cash Cow is rated 4.1 based on 1,258 reviews