Vintage Cash Cow Reviews

Name: Vintage Cash Cow
Address: King House, Leylands Road, Leeds, King House, Leylands Road, Leeds, Leeds
Rating: 4.10

4.1 Rating 1,257 Reviews

77 %

of reviewers recommend Vintage Cash Cow

Company Reviews

Metrics

Info

4.1

Based on 1,257 reviews

Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 91%
Accurate And Undamaged Orders	Greater than 83%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.6 out of 5
Returns & Refunds
Returns Process	Easy

About Vintage Cash Cow:

Vintage Cash Cow is the free and easy way to sell your old stuff. We convert thousands of unwanted vintage items into cash for free. Just send us a box of items using your pre-paid postage labels and we'll return a cash offer for your items in days. It's a risk-free, hassle-free service - if you aren't happy with our offer we'll send everything back (for free).

Visit Website

Phone:

08002461111

Email:

hello@vintagecashcow.co.uk

Location:

King House, Leylands Road, Leeds,
King House, Leylands Road, Leeds
Leeds
LS2 7AT

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Anonymous

Anonymous // 01/01/2019

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“Appalling service after sending watches, 2 candelabra, full set of silver cutlery, vintage cake slice of items offered £22. I phoned back five minutes after accepting the offer to change my mind as I felt pressured I was told that it was too late the items have already been destroyed. I have sent complaints to consumer rights and itv. It’s very misleading and appealing service.”

Helpful Report

Hi Hazel, Thank you for taking the time to review our service; we are disappointed that it wasn't a positive experience on this occasion, but we appreciate being given the opportunity to address your concerns. We always aim to provide the best offer we possibly can to every customer, but we do understand that this amount may differ from what the customer initially had in mind. I'm sorry to hear that you felt pressured, we allow 28 days for you to make a decision and would never want a customer to accept an offer they weren't happy with. We do state in our Terms and Conditions how the appraisal process works and that an accepted offer cannot be unaccepted. Due to the nature of our company being a bulk buying service, once an offer has been accepted we operate quickly to separate the vast quantity of goods bought into the various departments of our warehouse, making it impossible to locate your exact items once they have been sorted into the relevant area. Thank you again for sharing your thoughts with us, we reflect upon all negative reviews and use them to improve our performance. Best wishes, Darrell from the Vintage Cash Cow team 💜

“I haven't sent anything was going to but after reading reviews decided not to so all I can say reading reviews first”

Helpful Report

Hi Ann, Thank you for taking the time to leave us this review. We do hope that you persevere with our service as we would love the opportunity to show you what we are really all about here at Vintage Cash Cow. If there's anything else we can do to help, please feel free to let us know. Best Wishes, Nicky from the Vintage Cash Cow team 💜

“Beryl I sent a lot of items including jersey £1 NOTE an original cameo i was offered 20pounds ask them to send it back first they said I will get a card to say what post office to get it from then they said they will redirect it and deliver it to my home waited all day it never came what do I do now please help I am really upset”

Helpful Report

Hi Beryl, Thanks for getting in touch to share these thoughts with us. I'm sorry that you were unhappy with our offer for your items, but it's wonderful to hear that you have opted to have them sent back to you for free. I'm sorry to hear that you have encountered issues with your returns delivery. I have checked your account and I am delighted to see that you have spoken to one of my colleagues already and have now received your items. We apologise that this initial experience of using our service has not been the best, however, we do hope that you persevere with our service as we would love the opportunity to show you what we are really all about here at Vintage Cash Cow. Thank you for giving our service a try, we wish you all the best in selling your items elsewhere. Best Wishes, Nicky from the Vintage Cash Cow team 💜

“Scammers, rip off merchants do not I stress do not use this rip off company, no words to say how disgusting this company is.”

Helpful Report

Hello Lynette, We appreciate you taking the time to share with us your thoughts and experiences regarding your journey using our service We apologise that this initial experience of using our service has not been the best, however, we do hope that you persevere with our service as we would love the opportunity to show you what we are really all about here at Vintage Cash Cow. Thank you again for sharing your thoughts with us, we reflect upon all negative reviews and use them to improve our performance. Best Wishes, Nicky from the Vintage Cash Cow team 💜

“great team to deal with I was pleased with what they offered for the items I sent which wasn't a lot just stuff that would have sat in a box gathering dust and yes I will certainly use them again thank you again Gerald very helpful and friendly”

Helpful Report

Hi Diane, We are delighted that you have chosen to share these lovely thoughts about our service I will happily share your fantastic comments with my colleague Gerald who I know will be delighted to hear how much they have contributed to providing you with such a great experience on your journey with us. Please feel free to use us again should you find any further unwanted items collecting dust around your home. We're always happy to help you! Best wishes, Darrell from the Vintage Cash Cow team 💜

“I was offered a derisory £32 for a large collection of items: antique clocks, watches, Victorian tea set and cutlery, cameras, etc. I have just received my returned items and they are in an unforgivable condition - smashed, dented, taken apart - with 'bits' put in an envelope (broken corner of clock case, clock mechanisms in pieces. I expected them to treat my property with respect and value the items, not destroy them. The damaged items are beyond repair and I am deeply upset that these items, inherited from my father, have been wilfully broken. I packed them with extreme care and marked each item carefully so they knew how to handle them. VCC clearly dropped my clock from a height - the glass is smashed and the corner of the stone casing is broken off. They must have exerted considerable force to do this amount of damage. Why did they take all the clocks apart, damage them and then not even attempt to reassemble them? Why would they do that? Did they have no intention of selling these items? If not, then what is going on here? Is this some elaborate fraud? Should I be calling the police instead of 'customer services'?”

Helpful Report

Hello Susan, Thank you for taking the time to leave us a review and to share your feedback. We are very sorry to hear that you are disappointed with our offer. We always make the best offer we can based on the age, quality, condition, and authenticity of the items received as well as taking into consideration their value within the secondhand marketplace. We completely understand how disappointed you are that your clock was damaged in transit. Unfortunately, as it is classed as breakable, it isn't covered by our insurance. This is stated in our Terms and Conditions which customers agree to when they sign up for our service. As the clock is classed as breakable, it isn't something we can accept or insure. When a customer includes a breakable item in their box, it invalidates the insurance of the entire box. I understand that this won't be the outcome you were hoping for and that it will be disappointing, but unfortunately, there isn't anything further we can do, as this is clearly laid out in our Terms and Conditions. Best wishes, Lucy from the Vintage Cash Cow team 💜

“Disappointed with the offer which included an 18 carat gold ring and complete set of silver plated cutlery. If you have the time. sell individually on ebay or similar”

Helpful Report

Hi Olwen, Thank you for taking the time to leave us this review, we really appreciate all feedback our customers provide. I’m sorry to hear that you were disappointed with your offer. We always make the very best offers we can based on the current market value of the items we receive. We do understand that our offers will not always meet our customers’ expectations which is why we always offer the option to have your items returned, free of charge. I do hope that you made use of this option as we'd never want you to accept an offer you weren't happy with. There may be occasions where items would fetch a higher price when sold privately, our service excels in taking the hassle and complications out of selling unwanted items in bulk. Even if our service wasn’t quite right for you on this occasion, we really appreciate you giving it a try. Best wishes, Darrell from the Vintage Cash Cow team 💜

“DISSAPOINTED. I sent 105 brand new watches in original unopened boxes that cost me on average £60-£80 each from big-name companies like Ingersol. I had spent £3000+ on all the purchases and they only offered £30 for the lot, that's an amazing £1 a watch. All I can say is "PATHETIC" and an insulting offer that made no sense, I would do better on eBay individually selling them myself myself. I DO NOT IN ANY WAY RECOMMEND VINTAGE CASH COW. My experience was it's a complete waste of time packing with free sending and returning.”

Helpful Report

Hello Dean, Thank you for taking the time to share your experience with us, it is always very valuable for us to know where we can improve in the future. I am sorry to hear that you found our offer to be disappointing and not in line with what you were expecting. Our appraisers always do their very best to make the highest offers that we possibly can while still providing a viable service. The items received on this occasion did not exhibit highly in the rarity, condition or sufficient branding needed to necessitate a high return on the vintage collector market we trade within. This is not to say the items themselves do not contain value or would not generate higher outside of the vintage and antique avenues in which we trade. We would always prefer you to choose the avenue which most reflects your desired outcome when reselling an item which is why we are a free-to-use, no-obligation service. We run a completely no-obligation service, offering free collections and free returns for each customer. We take great pride in our free returns policy, and we would never want any of our customers to accept an offer they are not completely happy with. We are pleased to hear that in this instance you chose to have your items returned, and we wish you well in your endeavour to sell these in the future. I'm sorry that on this occasion we were not the right service for you, but we do wish you all the best in selling your items elsewhere. Best Wishes, Nicky from the Vintage Cash Cow team 💜

“I sent 3 boxes with - a few man’s watches (1 brand new, all working), 2 vintage amber necklaces, a bag of silver jewellery, lots of Subbuteo (boxed teams from 50’s, 60’s, 70’s and 80’s) as well as accessories, a large box full of toy cars (mostly unboxed, but some boxes as well a numbered sealed collection, a complete railway layout (small scale, lots of track, buildings, controller, as well as street lights crossing barriers and roadwork lights), Meccano set 7 and lots more bits. At the time I was going through a bad patch and just accepted their off of £105.00. Soon afterwards I realised I should have asked for my boxes to be returned but by then it was too late. I would never use them as the whole set up is a huge fiddle, knowing that people are desperate for any cash when they resort to Vintage Cashcow. Be very careful. (I would have given 0 stars if that was an option)”

Helpful Report

Hi, Thank you for taking the time to review our service and to share your feedback with us. I'm sorry to hear that you feel aggrieved by your experience with our service. We always make the very best offers we can for the items that we receive while taking into consideration their secondhand market value and company overheads. All of our offers are valid for up to 28 days, however, once an offer has been accepted this is irreversible, as your items are separated and sorted into their relevant departments shortly after acceptance. We run a completely no-obligation service, offering free collections and free returns for each customer. We take great pride in our free returns policy, and we would never want any of our customers to accept an offer they are not completely happy with. I have been unable to locate your account to offer a more detailed explanation of our offer. If you would like further details, please reach out to us at hello@vintagecashcow.co.uk and we will be more than happy to help. I'm sorry that on this occasion we were not the right service for you but we thank you for giving our service a try. Best Wishes, Nicky from the Vintage Cash Cow team 💜

“I used them very early on. I got no free packing but I sent them at least £100 worth of silver and jewellery etc and I was sent just £24!!!! I have learned my lesson!”

Helpful Report

Hello Margaret, Thank you for taking the time to leave us a review. We are sorry to hear that you were unhappy with your offer. We understand that we won’t always be able to meet customer expectations which is why we cover the postage costs both to and from us. We would always prefer to return your items if you are unhappy with the appraisal price. I will pass the feedback on to the relevant departments. Best wishes, Chloe from the VCC team 💜

“Sent goods, rang for offer, rude answer ridiculous offer, would not recommend”

Helpful Report

Hi Jean, Thank you for taking the time to leave us this review, we really appreciate all feedback our customers provide. I'm sorry to hear that you weren't pleased with your offer. We always make the very best offers we can for the items that we receive while taking into consideration their secondhand market value and company overheads. I am also sorry to hear that you had a negative experience on the phone with us. We take all feedback seriously and regularly review calls for training purposes to ensure our team provides the highest level of customer service. Thank you again for your feedback as we realise how crucial it is in helping us to improve our service for future customers. Best wishes, Darrell from the Vintage Cash Cow team 💜

“Two weeks ago I sent a OMEGA Geneve watch for valuation and you returned it saying you "EXPERT" said it was broken. I took it to a well known jewelers he stood at the counter smiled at me. Handed it back to me and it as working. He said it works better when it is wound up. ( Perhaps you "EXPERT" would like a few lessons on how to wind a watch up.) I have a video of the watch working but being my age I don't know how to attach it (sorry).”

Helpful Report

Hello Michael, Thank you for taking the time to leave us a review. I'm sorry to hear that you were disappointed by our service, but we are glad to hear that we were able to return your item free of charge. I apologise for your experience with us, and all feedback will be passed forwards to the relevant departments. Thank you for your time. Best wishes, Chloe from the Vintage Cash Cow team 💜

“What a complete waste of time, sent a box with some vintage Dinky fire engines, plus other various items, they were so excited that I had sent them, they sent me numerous emails expressing their anticipation. The images of people receiving some £200 plus certainly do a great job in attracting customers. I was offered a sum well below my expectations, as I have said a waste of my time and effort in sending.”

Helpful Report

Hi Raymond, Thank you for taking the time to review our service; we are disappointed that it wasn't a positive experience on this occasion, but we appreciate being given the opportunity to address your concerns. I’m sorry to hear that you weren't pleased with your offer. All of our offers are the very best that we can possibly make, whilst still allowing the service to be viable, but we do understand that this amount may differ from what the customer initially had in mind. We run a completely no-obligation service, offering free collections and free returns for each customer. We take great pride in our free returns policy, and we would never want any of our customers to accept an offer they are not completely happy with. I hope you made use of this option and arranged to have your items returned back to you for free. Even if our service wasn’t quite right for you on this occasion, we really appreciate you giving it a try. Best wishes, Darrell from the Vintage Cash Cow team 💜

“I sent them a brand new 35mm SLR camera and flash gun, full instructions and camera bag. I was offered £19. A complete rip off. I would never ever use them again.”

Helpful Report

Hi Doug, Thank you for taking the time to leave us this review, we really appreciate all feedback our customers provide. I am sorry to hear that you found our offer to be disappointing and not in line with what you were expecting. However, we are delighted that you made use of our free returns service to receive your items back. There may be occasions where items would fetch a higher price when sold privately, our service excels in taking the hassle and complications out of selling unwanted items in bulk. I'm sorry that on this occasion we were not the right service for you, but we do wish you all the best in selling your items elsewhere. Best wishes, Darrell from the Vintage Cash Cow team 💜

“I boxed up a large box full of different items, some more value than other,they offered me £20 I wasn't expecting much but I know for sure the items were worth much more than that”

Helpful Report

Hello Vic, Thank you for taking the time to leave us a review. I'm sorry to hear that you were unhappy with your offer. Our offers are generated based on the current second-hand market resale value. We do completely understand that customer's may not always be happy with their offers, so we offer a free no obligation service and you can have your items returned to you. We really appreciate you using our service, and we are sorry we weren't the right fit this time around. Best wishes, Chloe from the Vintage Cash Cow team💜

“Sent a numerous cameras some over 50 years old. Was offered £20 for the lot! When I asked why so low they said if I had the boxes I would have been offered more?! Who keeps boxes from 50 years ago?! Since sold on eBay for £500 which I should have done in the first place.”

Helpful Report

Hello Lynn, Thank you for taking the time to leave us a review and to share your feedback with us. We apologise that our offer never met your expectations. Unfortuantely, I can't locate an account for you from this review so I'm unable to give you more information about the reasoning behind your offer. If you would like more information about your offer, please feel welcome to email us at hello@vintagecashcow.co.uk with your personal details so that we can locate your account. It is worth noting that, as we are a bulk decluttering service, we ask that customers send us a variety of items from a few of the different categories that we accept, to ensure that they get the most out of our service. We are glad to hear that you declined the offer and had your items returned to you for free so that you could sell them elsewhere for a price that you were happy with. Thank you for giving our service a try and we apologise that we weren't right for you on this occasion. Best wishes, Lucy from the Vintage Cash Cow team 💜

“I sent a box of items in June. Having long-standing connections to the antique trade i had a good idea of the value of the items which included a good Victorian telescope, WW1 medals, a small-boat compass and a Royal Marines officer's beret with white metal badge. I was offered £28 for the lot, a totally ludicrous appraisal. I subsequently took the above items to a dealer in Edinburgh who a) gave me £145 for them and b) laughed out loud at the offer Vintage Cash Cow had made.”

Helpful Report

Hello David, Thank you for taking the time to leave a review, we really appreciate your feedback. We are very sorry to hear that you were disappointed with our offer. We always strive to make fair and reasonable offers based on the age, quality, condition, and authenticity of the items received, whilst trying to ensure that our service remains as quick and easy as possible. We understand that our offer won't always align with the amount that every customer had hoped for which is why we have a free returns policy. We are glad to hear that you declined the offer and had your items returned to you for free so that you could sell them elsewhere for a price that you were happy with. Thank you for giving our service a try and for sharing your feedback with us. Best wishes, Lucy from the Vintage Cash Cow team 💜

“Don’t do it! Used these guys a while ago completely ripped off for some items I knew for sure were worth a lot more. After reading reviews I took the offer simply because I didn’t have any confidence they would be returned in one piece. The advertising on tv sounds convincing but don’t be fooled. Terrible”

Helpful Report

Hello Caz, Thank you for taking the time to leave us a review and to share your feedback with us. We are very sorry to hear that our offer was lower than the amount you had hoped for. We always make the best offer we can based on the age, quality, condition, and authenticity of the items received but we appreciate that our offer won't always align with every customer's expectations, which is why we have a free returns policy. We are saddened to hear that you chose to accept an offer that you weren't pleased with as we would always prefer to return items to a customer for free rather than for a customer to accept an offer that doesn't align with their expectations. Our returns are tracked and insured for our customer's peace of mind. Thank you for giving our service a try. Best wishes, Lucy from the Vintage Cash Cow team 💜

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Helpful Report

“Sent them a box of numerous items and was offered £80, Had everything sent back to me, Since then I have sold a few items to a pawn shop for £162 and still have lots left.”

Helpful Report

Hello John, Thank you for taking the time to leave us a review and to share your feedback with us. We are sorry to hear that our offer was lower than the amount you had hoped for. We always make the best offer we can based on the current second-hand market resale value of the items received as well as taking into consideration the age, authenticity, quality, and condition of the items. We understand that our offers won't always align with every customer's expectations, which is why we have a free returns policy. We are glad to hear that you declined the offer and had your items returned to you for free so that you could sell them elsewhere for an amount that you are happy with. Thank you for giving our service a try and I apologise that we weren't right for you on this occasion. Best wishes, Lucy from the Vintage Cash Cow team 💜

Vintage Cash Cow is rated 4.1 based on 1,257 reviews