Vintage Cash Cow Reviews

Name: Vintage Cash Cow
Address: King House, Leylands Road, Leeds, King House, Leylands Road, Leeds, Leeds
Rating: 4.10

4.1 Rating 1,257 Reviews

77 %

of reviewers recommend Vintage Cash Cow

Company Reviews

Metrics

Info

4.1

Based on 1,257 reviews

Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 91%
Accurate And Undamaged Orders	Greater than 83%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.6 out of 5
Returns & Refunds
Returns Process	Easy

About Vintage Cash Cow:

Vintage Cash Cow is the free and easy way to sell your old stuff. We convert thousands of unwanted vintage items into cash for free. Just send us a box of items using your pre-paid postage labels and we'll return a cash offer for your items in days. It's a risk-free, hassle-free service - if you aren't happy with our offer we'll send everything back (for free).

Visit Website

Phone:

08002461111

Email:

hello@vintagecashcow.co.uk

Location:

King House, Leylands Road, Leeds,
King House, Leylands Road, Leeds
Leeds
LS2 7AT

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Anonymous

Anonymous // 01/01/2019

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“Sent a mixed bag of silver, coins, silver goblets, plus a Konica camera. We heard nothing for ten days, when we eventually spoke to someone they said they didn't have our parcel. However the tracking from Parcel force shows delivery and who signed for it. We were told someone would contact us within 5 days but over a week later nobody has bothered. We are now unable to contact them, the phone is constantly engaged. DO NOT SEND ANYTHING TO THESE SCAMMERS !!”

Helpful Report

Hi Lucille Thank you for taking the time to review our service and to share your feedback with us. I'm very sorry to hear about the complications you have faced while using our service and we appreciate you raising this with us so we have the opportunity to alleviate your worry. Due to a recent change in our system, we are experiencing a slight backlog when checking boxes into an account and it may take 5 working days after your box has arrived with us for this to show as arrived on your account. This is possibly where the initial confusion came from when speaking with one of my colleagues. We apologise that we have not yet reached out to you regarding this issue, we aim to respond to all complaints raised within 7 working days. Unfortunately, I have not been able to locate your account using the details provided to offer any more specific details regarding this matter. Could you please email us at Hello@vintagecashcow.co.uk? We will be more than happy to provide you with an update. Alternatively, we offer communication through live chat, sms, and social media. We apologise that this initial experience of using our service has not been the best, however, we do hope that you persevere with our service as we would love the opportunity to show you what we are really all about here at Vintage Cash Cow. Best Wishes, Nicky from the Vintage Cash Cow team 💜

“Difficult to get in touch with or for them to get in touch with me. Can't have phone on me at work, so several missed calls both ways before offer received. Offer given over phone which I accepted sounded like £456. Then got confirmation by email,text which said £156. Tried contacting again to say didn't want to accept this offer , again couldn't get through on phone so replied to their text offer message, they confirmed receipt and said it would be looked into. Heard nothing else from them. I'd sent 6 gold rings, some vintage 1950 pearls, war medals amongst other things. Disgusting”

Helpful Report

Hello Ellen, Thank you for taking the time to leave us a review. I apologise that you struggled to get in touch with us regarding your offer. we are currently a little busier than usual as we are experiencing some delays while moving to a new IT system. I'm also sorry to hear that there was some confusion around your offer value. I see that one of our Offer Team supervisors has now reviewed your call recording and has confirmed that the amount offered was £156. That being said, we do take this matter very seriously and will be passing this feedback on to all of our advisors to ensure that we are being as clear as possible during our calls. We appreciate you trying our service out. Kind regards, Jethro from Vintage Cash Cow 💜

“I have been waiting for a quote from vintage cash cow for about 9 days now, but today I received a call offering me £20 for my parcel that by the way had at the very least £300 worth of vintage and antique items including sterling silver cutlery vintage dolls vintage hats basically all sorts. It is a bloody liberty, they are nothing short of thieves...”

Helpful Report

Hello Kelly, Thank you for taking the time to leave us a review. I'm sorry to hear that you were disappointed in the offer you received. We do always make the very best offers we can based on the current market value of the items we receive. As a convenience service, we do recognise that our customers may be able to achieve a slightly higher sale price for their items when selling them individually. However, many of our customers are much more concerned about the speed and simplicity of our process. Even is our service wasn't quite right for you, we appreciate you giving it a try. Kind regards, Jethro from Vintage Cash Cow 💜

“I was promised a call with a 1-hour range. It did not come. When I check I got a promise to call back the next day. At 17:45 I was told the call might be the following day. I said that this was unacceptable to be told they would get back "as soon as possible." They did not call on the day. This was all before I even sent anything - so glad I didn't. Would never use them now.”

Helpful Report

Hello John, Thank you for taking the time to leave us some feedback. I'm sorry to hear that you never received the scheduled call from us. I apologise that we weren't able to contact you at the agreed time, we are currently experiencing some delays while moving to a new IT system. As our phone lines close at 6pm, the advisor you spoke to via web chat wasn't able to guarantee you a call when you contacted us at 17:45. I can see that you did receive a call from us the following day but hung up immediately. If you would ever like to use our service in the future, you are always very welcome to get back in touch any time. Kind regards, Jethro from Vintage Cash Cow 💜

“It’s a shame you can’t give 0 stars. DO NOT SEND ANYTHING TO THESE SCAMMERS. Sent my box over 3 weeks ago didn’t hear anything after 2 weeks so contacted them for them to say they haven’t received my box even though I had an email from them saying they had received it. I also sent them proof of postage receipt. Every time I contact them they bat me off with someone will contact you soon and of course no one ever does contact. Absolutely disgusting service and reading the other reviews it’s a common problem, and all the replies are the same scripted nonsense. My sister in law is a fraud solicitor and she is looking into taking this further for me. If they think they can carry on doing this with no action taken against them their time is up.”

Helpful Report

Hello Abi, Thank you for taking the time to leave us a review. I'm sorry to see that you did not have a positive experience with our service. I would like to sincerely apologise for any confusion or inconvenience caused. I can see that our Customer Care team has now investigated this matter for you and offered a compensation payment for the issues you have experienced. We hope this will be a satisfactory resolution and look forward to hearing from you regarding this. Kind regards, Jethro from Vintage Cash Cow 💜

“People. Please wise up. Do not send your precious metals to these companies as you will receive a fraction of the price of its worth. Instead take your precious items to be appraised personally by A respected dealer. Gold is at an all-time high at the moment. Do your research and seek a fair price.”

Helpful Report

Hi Mark, Thank you for taking the time to review our service and to share your feedback with us. We always make the very best offers we can, whilst still allowing the service to be viable. There may be occasions where items would fetch a higher price when sold privately, our service excels in taking the hassle and complications out of selling unwanted items in bulk. Thank you again for sharing your thoughts with us, we reflect upon all negative reviews and use them to improve our performance. Best wishes, Darrell from the Vintage Cash Cow team 💜

“Sent old picture frames, costume jewellery, some gold/pearls, gold plated goods , binoculars etc. etc. insulting price, would rather give to charity. Speak was obviously from a script.”

Helpful Report

Hello Carol, Thank you for taking the time to leave us a review and to share your feedback with us. We are very sorry to hear how disappointed you are with our offer. We always make the best offer we can based on the age, quality, condition, and authenticity of the items received as well as taking into consideration the value of the items within the second-hand marketplace. I want to reassure you that our Offer Team never reads from a script, so we are sorry to hear you feel this way. We have a more personalised approach when speaking with our customers and like to build and maintain good relationships with our customers. We are glad to see that you declined the offer and opted to have your items returned to you for free so that you can sell them elsewhere for a price that you are happy with. Thank you for giving our service a try. Best wishes, Lucy from the Vintage Cash Cow team 💜

“Do not send your Gold or Silver under any circumstances. I sent a large mixed box of costume jewelery, a brand named watch and a small amount of gold and silver. I was offered £47 for everything which I rejected. I then took the gold and silver to a local shop who paid me £212 for that alone. The process of sending/return was smooth but the offer was offensive and dishonest.”

Helpful Report

Hello Alison, Thank you for taking the time out of your day to leave us a review and to share your feedback. We apologise that our offer never met your expectations. We are always trying to strike the perfect balance between keeping our service as quick and easy as possible whilst making sure our offers are as high as possible. I have passed your feedback on to our appraisers. We are glad to hear that you declined the offer as we'd never want a customer to accept an offer that doesn't align with the amount they had hoped for. We are glad to hear that even though you were disappointed with our offer, you were still impressed with how smoothly sending your items and getting them returned was. Thank you for giving our service a try and we apologise that we weren't right for you on this occasion. Best wishes, Lucy from the Vintage Cash Cow team 💜

“Clearly vintage cash overall review rating is not accurate and I wouldn't recommend anyone sending anything as you are basically ripped off as I have been.”

Helpful Report

Hello Derek, Thank you for taking the time to leave us a review and to share your feedback with us. Our rating of 4.3/5 is an average of all the reviews we have received from customers on our I.O. reviews page. This isn't something we can control or change, it is an average rating based on the number of reviews customers have left us. We are very sorry to hear that you weren't pleased with our offer and chose to accept it. Our offers come with no obligation and there is never any pressure to accept an offer. The decision is completely in the customer's hands and we would always prefer for a customer to decline an offer and have their items returned to them for free if they aren't completely happy with our offer. Thank you for giving our service a try. Best wishes, Lucy from the Vintage Cash Cow team 💜

“In view of the number of negative reviews about your company, I am surprised that you over rate yourselves @ 81%”

Helpful Report

Hi Bernard, Thank you for leaving us this review. The trust we build with our customers is vital, and the key to building that trust is being as open as possible and providing a completely no obligation service with no hidden fees or charges. The vast majority of the reviews and feedback we receive are positive, and we currently hold a rating of 4.5/5 on Trustpilot based on nearly 20,000 reviews. We hope you will choose to try our service yourself so you can experience first-hand what we are all about here at Vintage Cash Cow. Best Wishes, Nicky from the Vintage Cash Cow team 💜

“I sent a number of items over a range of categories and received a derisory offer which I declined and asked for my items to be returned. On receipt of returned items one was missing and despite VCC looking at their CCTV they said it had not been received. For future users be sure to take careful note and photograph sent items to avoid a repeat of my experience. Sadly I cannot recommend this company”

Helpful Report

Hi Sheila, Thank you for taking the time to share your experience with us, it is always very valuable for us to know where we can improve in the future. I'm very sorry to hear about your missing item when your box has been returned. Our free returns process is a source of pride for us here at Vintage Cash Cow and we apologise if we have fallen short on this occasion. I have been unable to locate your account using the information given to provide any further details regarding the specifics of your situation. If you would like to discuss this further, please write to us at hell@vintagecashcow.co.uk. Thank you again for sharing your thoughts with us, we reflect upon all negative reviews and use them to improve our performance. Best Wishes, Nicky from the Vintage Cash Cow team 💜

“I sent a metal aircraft case with 2 vintage canon cameras and 6 high spec lenses, in a set, plus an old browne camera. I was offered an insulting £28 ! The case alone was worth more. I realise that they have to allow a profit margin but Ddon't waste your time and effort .”

Helpful Report

Hello Kathryn, Thank you for taking the time to leave us a review and to share your feedback. We are very sorry to hear that our offer never met your expectations. Our offers are always the best we can make and are generated based on the current second-hand market resale value of the items received. The cameras and lenses you sent us were lovely but, unfortunately, they didn't generate a high resale value or collectibility. With us being a bulk decluttering service, we do encourage customers to send us a variety of items from a few of the different categories that we take, to ensure that you get the most out of our service. We are glad to see that you have made use of our free returns policy by declining the offer as we would never want a customer to accept an offer that they're not happy with. Thank you for giving our service a try and we apologise that we weren't right for you on this occasion. Best wishes, Lucy from the Vintage Cash Cow team 💜

“Over £1200 of diamond rings and other jewellery sent to vintage cashcow ridiculous scam offer of £104 shocking I will not be using these scammers rip of merchants again”

Helpful Report

Hello Mrs Fawcett, Thank you for taking the time to leave us a review- it is really helpful to hear where our customers feel we could improve. I am sorry to hear you were disappointed with your offer. Our offers are always the very best we can make and are based around current second-hand resale values. We will never shy away from the fact that, on occasion, you can make more by selling privately as we are more aimed at bulk buying. We would always rather return items, free of charge, to our customers if they were unhappy with their offer. We would never want to pressure any of our customers into accepting their offer. We thank you for using our service and wish you luck selling your items elsewhere. Best wishes, Ruby from the Vintage Cash Cow Team 💜

“I sent good to vintage cash cow. They gave me an offer which I accepted, after many messages emails asking them to send the money offered and pictures of all goods broken I've still heard nothing. No reply to texts or messages. Not to happy”

Helpful Report

Hello Dawn, Thank you for taking the time to review our service and to share your feedback with us. I am sorry to hear that you've had this experience. I do apologise for the delay in our response, we're currently experiencing a higher volume of inquiries than usual. I have checked your account and unfortunately, the broken items had to be disposed of as they were a safety risk to our appraisers. We did advise you not to send us these when you reached out to us initially while packing your box, and it is mentioned both on our website and in our welcome pack that we do not take anything that can be considered breakable. As stated in our Terms and Conditions, Any Item sent that fits into the Restricted Category list as set out in clause 4.1 is not insured and will invalidate the insurance of the entire Box even if the other Items are from an Acceptable Category. That said, we sincerely apologise for not processing your decision sooner and will ensure this is actioned as soon as possible. Thank you again for your feedback as we realise how crucial it is in helping us to improve our service for future customers. Best wishes, Darrell from the Vintage Cash Cow team 💜

“Ive just spent nearly an hour reading reviews about VCC as I was considering sending them some items. What bothers me a little is that they don’t seem to give anyone a right to reply to the long bit of spiel they use to validate their actions. Why are they not offering people the right to respond to VCC response? They could limit it to allowing customers one response to VCC’s response. Surely this would be responsible and fair. As for the acceptance not being able to be changed after a period of even an hour let alone five minutes later is abominable. And also they should be doing more to find out the circumstances around the person, for example the lady who accepted a price when she was clearly in her early period of mourning… surely this verges on obtaining goods by means that are totally unscrupulous. If they are so intent on gaining money this way then i would advise to swerve them. The responses from them are definitely chosen from a script as some of them just repeat the same thing. Theres no genuine comments, and they ALWAYS seem to have an answer. As I said, I have not used them myself but I Would remind them to treat others as they would like to be treated themselves or how they would like a loved one to be treated should they send items to another company who provide a similar service. I’ve taken a photo of my epic novel to put on other forums should this not be posted on their review page.”

Helpful Report

Hello Sonia, Thank you for taking the time to leave us a review and to share your thoughts with us. When we respond to a customer's review, they are more than welcome to email us with a reply or call us to discuss their review further. Unfortuantely, this review platform doesn't allow customers to write a reply to our response to a customer's review, so this is out of our hands. When a customer signs up for our service, they agree to our Terms and Conditions, so we highly advise that customers read through them. It is stated in our Terms and Conditions that once an offer is accepted, it can't be un-accepted. We allow customers 14 days to think about their offer though, so they have time to weigh up their options and don't have to rush into making a decision. We completely agree that it is horrible to see others going through difficult situations and we don't like seeing people regret the decision they make. That's why we allow 14 days for customers to think over the offer and we would always prefer for a customer to decline the offer and have their items returned to them for free if they are unsure or unhappy with it. When a customer accepts an offer, the items in their box are separated into different departments and because we receive hundreds of boxes a day with thousands of items, it is impossible to retrieve a customer's items and therefore, customers can't reverse their decision. There is never any pressure to use our service if you don't feel we are right for you. Best wishes, Lucy from the Vintage Cash Cow team 💜

“I wouldnt recommend sending anything to Vintage Cow, they dont offer you a fare price but in my case i wasn't about to do anything else with the goods so just accepted their ridiculous offer...lesson learnt i wont be.sending anything else.”

Helpful Report

Hello, Thank you for taking the time to leave us a review. We are very sorry to hear that our offer never met your expectations and that you chose to accept it. We have a free returns policy and we would always prefer for a customer to decline an offer and have their items returned to them rather than to accept an offer they're not happy with. I can see that the email address you used to leave this review is linked to an account in which an offer has not been made yet. Is there another email address that you use? If so, please feel free to email us at hello@vintagecashcow.co.uk with your details so that we can locate your account and we can then give you an insight into the reasoning behind your offer. We appreciate you giving our service a try and we apologise that we weren't right for you on this occasion. Best wishes, Lucy from the Vintage Cash Cow team 💜

“I have previously been very satisfied with the prompt response and reasonable offers from Vintage cash cow but sent a box of assorted silver over a month ago and have not been contacted. I had to wait for ages to speak to anyone and eventually gave up. Is it the norm to wait 5 weeks plus for a response?”

Helpful Report

Hi Nicola, We appreciate you taking the time to share with us your thoughts and experiences regarding your journey using our service. We are very thankful for your continued support and custom of our service, and we apologise that on this occasion we have fallen short of your expectations. I have checked your account and I can see that we have not received a box from you since May of this year. Please could you write to us at hello@vintagecashcow.co.uk, providing your tracking number from your postage receipt, and a description of your box and items contained within. Once we have this information we can begin to look into the whereabouts of your parcel. Thank you again for your feedback as we realise how crucial it is in helping us to improve our service for future customers. Best Wishes, Nicky from the Vintage Cash Cow team 💜

“I sent around 300 pounds worth of items around 70 wrist watches R.A.O.B worth around 150 pounds. Two digital cameras worth around 80pounds and a pair of binoculars worth around 40 pounds. I received an offer of 30 pounds. To me it was not an offer it was an insult. When I told the person who was dealing with it he became very abrupt and got off the phone has fast as he could. My advice to potential customers is don't touch this company with a barge pole.”

Helpful Report

Hello Joseph, Thank you for taking the time to leave us a review and share your feedback with us. We are very sorry to hear that you are disappointed with our offer. We always make the best offer we can based on the age, quality, condition, and authenticity of the items received. Whilst the watches you sent us were lovely, our appraisers were unable to authenticate them. They were also Quartz watches and it is typically automatic watches that hold more collector value. We would never want a customer to accept an offer that doesn't align with the amount they had hoped for, so we are glad to hear that you declined the offer so that your items will be returned to you for free. Thank you for giving our service a try and we wish you the best in selling your items elsewhere. Best wishes, Lucy from the Vintage Cash Cow team 💜

“Constant annoying contact with me even though I've told them I'm not ready to send out anything to them I've received empty voice mails!!! Constant messages etc”

Helpful Report

Hi Susan, Thanks for leaving us some feedback. As a service that requires trust from our customers, we like to maintain regular correspondence. These messages are sent from our automated systems, and a lot of customers enjoy regular contact. However, we do appreciate this is not everyone's preference. We have now opted you out of all future marketing messages. We appreciate your feedback which will be passed on to our marketing team. Best wishes, Darrell from the Vintage Cash Cow team 💜

“My husband died a few months ago Admittedly it was early days after his death I sent 5 pentax and canon cameras plus other things and they offered me £28 which I foolishly accepted Remembering my husband had just died and my head was all over the place. Since then I have toughened up and realised that I should have got much much more than that I feel cheated and think what my husband would have said Absolutely disgusted 😤”

Helpful Report

Hi Barbara, We appreciate you taking the time to share with us your thoughts and experiences regarding your journey using our service. We send our deepest condolences for your loss. We want to assure you that we always strive for fairness and transparency in our offers, and they are the very best that we can make, whilst still allowing the service to be viable. While we cannot reverse the decision at this point, we want to express our sincere empathy for your situation. We hope that knowing your items will be cherished and find new purpose brings you some comfort during this difficult time. Thank you again for your feedback as we realise how crucial it is in helping us to improve our service for future customers. Best wishes, Darrell from the Vintage Cash Cow team 💜

Vintage Cash Cow is rated 4.1 based on 1,257 reviews