Vintage Cash Cow Reviews

Name: Vintage Cash Cow
Address: King House, Leylands Road, Leeds, King House, Leylands Road, Leeds, Leeds
Rating: 4.10

4.1 Rating 1,260 Reviews

76 %

of reviewers recommend Vintage Cash Cow

Company Reviews

Metrics

Info

4.1

Based on 1,260 reviews

Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 91%
Accurate And Undamaged Orders	Greater than 83%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.6 out of 5
Returns & Refunds
Returns Process	Easy

About Vintage Cash Cow:

Vintage Cash Cow is the free and easy way to sell your old stuff. We convert thousands of unwanted vintage items into cash for free. Just send us a box of items using your pre-paid postage labels and we'll return a cash offer for your items in days. It's a risk-free, hassle-free service - if you aren't happy with our offer we'll send everything back (for free).

Visit Website

Phone:

08002461111

Email:

hello@vintagecashcow.co.uk

Location:

King House, Leylands Road, Leeds,
King House, Leylands Road, Leeds
Leeds
LS2 7AT

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Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Excellent”

Helpful Report

Thank you for the 5-star review Nicole! It is certainly nice to see that you had a really good experience with our service. We look forward to working with you again soon. All the best, Natasha from the Vintage Cash Cow Team💜

“Brilliant service right through. They sent the labels. Got my parcel collected. Let me know when it arrived. All went well. They emailed to let me know they had appraised my parcel and what the offer was. I agreed the figure and 24 hours later I had my money. And knowledge of were my stuff was going. Brilliant idea.”

Helpful Report

Hi Steve, Thank you for this lovely review! 💜 It is good to hear that you made use of our free doorstep collection. Communication is really important to us, so it is positive to hear that you felt we kept you in the loop with where your items were, when your offer was available and also where your items would end up when you sold them. We look forward to working with you again soon. Best, Natasha from the Vintage Cash Cow Team

“I first found out about Vintage Cash Cow through Instagram and I thought why not! I liked the fact that they sent the prepaid labels and the support network. They notified me when my parcel arrived and when they had appraised my parcel. I really like how they explained how they would sell the items and whom they would sell them too. Highly recommended!”

Helpful Report

Thank you for your lovely words Alison! As a service we pride ourselves on our excellent communications, making sure that customers are aware of what we are doing with their items and when. It is reassuring to see that you found this true of our service. We also like to be as transparent as possible and let our customers know what will be happening with their items. We can't wait to work with you again soon! 💜 Best, Natasha from the Vintage Cash Cow Team

“Excellent service, sent a box to them and got an offer 5 days later. I accepted the offer and received a cheque the next day. A nice and easy way to get rid of items cluttering up your home.”

Helpful Report

Thank you for taking the time to write us a review Carole! 💜 We are so glad you found the service excellent and that we were helpful in making money from items cluttering up your home. We look forward to working with you again really soon! All the best, Natasha from The Vintage Cash Cow Team

“Communication and service regarding sending items was second to none, however if you are expecting your “valuables” to be worth some good money you may well be very disappointed. Yes you have the option not to accept the valuation offer and have your goods returned FOC, but if you wanted them back you probably wouldn’t have sent them in the first place, and as they don’t negotiate on the valuation offer you’re kind of compelled to accept the offer (which in my case was a bit insulting) given the items I sent.”

Helpful Report

Hi Darren, thanks for leaving us a review. I am glad to hear that our communication and service were up to our high standards. As a free service, we have to make sensible offers in order to survive as a business. We do not claim to be the avenue for the highest profits, hence the free return option is there as you mentioned. Having your items sent back is as simple as receiving a tracking number so you know when to expect your delivery, and your items being insured the whole way. We aim to make the return process as simple as possible, so customers do not feel 'compelled' to accept offers they're not 100% happy with. All the best, Jodi from the Vintage Cash Cow team 💜

“Thank you I was happy with the offer and accepted it Great service Well recommended Need to do another box I will be in touch Thank you”

Helpful Report

Hi Susan, thanks for your kind words! We're very pleased to hear you enjoyed using our service and we look forward to receiving your next one! All the best, Jodi from the Vintage Cash Cow team 💜

“Very simple, easy to use and a great way to clear space at home while making some needed cash. Great service.”

Helpful Report

Hi Samantha, thanks for your lovely review! I am happy to hear that you received the efficient and hassle-free service we pride ourselves on. Our door is always open if you wish to use our service again. All the best, Jodi from the Vintage Cash Cow team 💜

“Fantastic customer service and communication, I was really pleased with the amount offered for my inlaws personal items . The team were very respectful and caring when I spoke to them on the phone.”

Helpful Report

Hi Julie, Thanks for your amazing review! We're very happy to see your experience was a 5-star one and that the offer you received was more than satisfactory. Fantastic customer service isn't possible without lovely customers like yourself, so thank you! I will pass your praise onto the team. All the best, Jodi from your Vintage Cash Cow team 💜

“Really pleased with them. Very easy to use and they gave me a good price I would recommend them to anyone x”

Helpful Report

Hi Margaret, thanks for your lovely review! We're very happy you received the stellar experience you deserve. I will pass your praise of the price onto the appraisers, who will really appreciate your kind words. If you're looking to refer friends and family, we actually run a referral scheme. Every time a friend sells their first box to us, you both receive a £10 Amazon voucher. All the best, Jodi from your Vintage Cash Cow team 💜

“Sent several items with certificates offered 20 pounds which I said no send back to me. Whilst service good they don't want to give you much . Box on way back to me now . Dissappointed to be honest .”

Helpful Report

Hi Sharon, thanks for leaving us a review. Our offers are generated based on the current second-hand market resale value and are always the best we can make. As I am sure you can appreciate, we offer slightly less than this as we need to make some money to be a viable business. Our service is no obligation and completely free. We cover the postage costs both to our site and, if needed, the return shipping. We are more than happy to return your items if you are unhappy with the appraisal price and we're happy to see you have chose to have your items returned, as we'd never want a customer to accept an offer they're not 100% happy with. All the best, Jodi from your Vintage Cash Cow team 💜

“I did not have a good experience with Vintagecashcow. I declined the offer and was expecting to receive all my goods returned as is clearly advertised. A number of my coins were not returned and it seems no explanation as to how this has happened. I would not use the company again.”

Helpful Report

Hi Jo-Anne, thanks for taking the time to leave a review. I'm disappointed that your experience with our service was not a positive one. As a company, we pride ourselves on our free return process, as this is something that can make or break a customer's experience with us. I can see that you currently have an investigation raised with our Customer Care Team, who will work to reach a solution for you. All the best, Jodi from the Vintage Cash Cow team 💜

“In all our dealings with Vintage Cash Cow, all of the administration could not have been simpler with one call, quickly answered to set up free collection and the courier providing the label. From there we usually have a quick response acknowledging receipt and then another call with the offer. It is sometimes difficult to relate the offer precisely to what was in the box but providing we keep a rough list of what we sent, we can judge the reasonableness of the offer. Thus far we have been satisfied that the offer is fair and we also have the added knowledge that VCC recognise us as a charity not just any business or individual. Long way to say that we are happy”

Helpful Report

Hi David, wow, what a wonderful review! Thanks for taking the time to share your experience. I'm very pleased that our service has helped unlock additional income for your charity. The charity sector is very dear to the ethos of our service. I can appreciate it can be confusing, especially as a charity sending multiple boxes within short periods, relating the offer to the contents as we do not offer itemised breakdowns. I will pass your comments on to the appraisals team to recommend our offer calls be improved in terms of detail, to minimise your issue. Nonetheless, I am glad that you have found our service to be simple and efficient thus far. This is the type of service we pride ourselves on and work hard to maintain. All the best, Jodi from the Vintage Cash Cow team 💜

“Easy to use and efficient in their response to me once the items were received. I was offered more than I expected. I would certainly use Vintage Cash Cow again.”

Helpful Report

Hi Heidi, thank you for taking the time to leave us this review. I am glad to hear that you received the easy and efficient service we pride ourselves on and that your offer was more than satisfactory! If you'd like to use our service again, do not hesitate to get in touch. Kind regards, Jodi from the Vintage Cash Cow team 💜

“Very good service, kept me informed all the way through the process, will be using them again.”

Helpful Report

Hi Julie, thanks for your kind words! Consistent communication is something we strongly focus on getting right, as a service that handles personal and sometimes sentimental items from customers. Your appreciation is very valuable to us and I am glad your decluttering experience was a 5-star one! When you are ready to use our service again, simply give us a call or send us an email if you have any questions or need some more prepaid labels. We're always here. All the best, Jodi from your Vintage Cash Cow team 💜

“Very happy with the service and fantastic to get a bit of cash back for old stuff I just didn't want or need. A brilliant initiative. Kudos to VCC!!!!”

Helpful Report

Hi Sarah, kudos to you for your lovely review! I am very happy your experience was none other than the brilliance we strive for. We'd love to hear what you spend your proceeds on. We have a prize draw running at the moment, where customers who send us a photo of what they spent their money on are entered to win £100! If you'd like to take part, just email us a photo. All the best, Jodi from the Vintage Cash Cow team 💜

“The pick up service is excellent The appraisal is rubbish vintage handbags do have a value especially in good clean condition vintage jewellery is not valuable but still has some worth the offer was ridiculously low as a vintage lover I know one handbag would fetch what was offered for several handbags and jewellery”

Helpful Report

Hi Dawn, Thank you for taking the time to give us your feedback on our service. We are happy to see you found our free collection service convenient and helpful. We don't shy away from the fact that you may be able to make more money selling your items privately. However, we do excel in providing an efficient service which is often the most convenient way to sell vintage and unwanted items. Given that the offer did not meet your expectations we are happy to see that you made use of our free returns and had your items sent back to you. With that being said, we hope you manage to sell your items elsewhere for a price you are happy with. Kindest regards, Natasha

“Very good service and prompt”

Helpful Report

Hi Michael, Thank you for taking the time to leave us a review. We are so happy you had a positive experience with our service and found it efficient. We hope to work with you again in the future. We always have our refer a friend offer available should you wish to refer anyone else to the service. All the best, Natasha

“Prompt efficient service. Pleased with result”

Helpful Report

Hi Ann, Thank you for your kind words. We are grateful that you found our service efficient and that you were happy with your offer. If you have any friends or family who may want to use the service, we always have an offer available where both yourself and them receive a £10 Amazon voucher if they accept an offer. All the best, Natasha

“Easy peasy to put unwanted things in box and send off”

Helpful Report

Hi Susan, Thank you so much for your kind words. We pride ourselves on the ease of use, simplicity and efficiency of our service so it is lovely to see our efforts being recognised. We look forward to working with you again in the future. We always have our refer a friend offer available should you wish to introduce any friends or family to us. All the best, Natasha from the Vintage Cash Cow Team 💜

“Quick service and response.”

Helpful Report

Hi Margaret, Thank you for taking the time to give us your feedback on our service. At Vintage Cash Cow, we pride ourselves on the efficiency and ease of use of our service, we are glad to see this was something you noticed. We look forward to working with you again in the future. Our refer a friend offer is always available if you have any friends or family looking to use the service. All the best, Natasha at Vintage Cash Cow

Vintage Cash Cow is rated 4.1 based on 1,260 reviews