VideoScribe Reviews

Name: VideoScribe
Address: DeskLodge House, 2 Redcliffe Way, Bristol, City of Bristol
Rating: 4.29

4.3 Rating 760 Reviews

87 %

of reviewers recommend VideoScribe

Company Reviews

Metrics

Info

4.3

Based on 760 reviews


Customer Service
Communication Channels	Email, Live Chat, Telephone
Queries Resolved In	6 - 12 Hours
Customer Service	3.9 out of 5

Visit Website

Email:

hello@sparkol.com

Location:

DeskLodge House,
2 Redcliffe Way,
Bristol
City of Bristol
BS1 6NL

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VideoScribe 4 star review on 1st April 2021

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Poco tiempo gratis”

Helpful Report

Posted 5 years ago

Our free-trial lasts for 7 days but if you have a busy week and don't get to spend much time with it we can always offer an extension. I'll get our support team in contact to arrange that.

Posted 5 years ago

“The free trial was pretty limited”

Helpful Report

Posted 5 years ago

Hello Hernan, sorry you felt that way. I'll get our support team in contact with you to find out what you found limiting and see if there is anything we can do to help with that.

Posted 5 years ago

“Not as aspected and I don't liked the watermarks on my video That's why I stopped using it.”

Helpful Report

Posted 5 years ago

Hello D Raj, The watermark is only there during the free-trial, if you purchase a subscription you can re-publish all of the work you have already done without it. Would be really interested in how VideoScribe differs from what you expected in other ways so I will raise a support ticket for you and get in contact.

Posted 5 years ago

“Tutorials not uploading, get a black box, review box covering screen when trying to read the information.”

Helpful Report

Posted 5 years ago

Hello Shamim, I've just checked the tutorials on the help site and they are all playing fine for me. I'll log a support ticket so we can get to the bottom of this issue for you.

Posted 5 years ago

“Had fun 1st day making trial video, but the service sucks. Wasn't able to upload later. Paid for service figuring something would change. Still just get the main sales page and offer for free trial. Have clicked on everything. No way to access ANYTHING, but the tutorial videos, which my screen does not look like. VERY frustrated!”

Helpful Report

Posted 5 years ago

Hello Nicholas, sorry you are having a frustrating experience. I will log a support ticket for you and get one of the team in contact to help you get up and running.

Posted 5 years ago

“A trial version which the background cannot be changed and the "free version" appears everywhere. Good luck”

Helpful Report

Posted 5 years ago

Hello Jose, Videos will carry a watermark during the 7-day free trial. I've put an example of the watermark on a help forum in case anyone reading this wants to take a closer look (http://help.videoscribe.co/support/discussions/topics/11000021600). Any projects you produce during the trial can be re-published without the watermark if you decide to purchase a subscription. Regards VideoScribe

Posted 5 years ago

“BUYER BEWARE. They get you onto an a subscription plan and charge your card without you knowing with an increase in price. (READ THE FINE PRINT). Will need recommend or buy from them again. Upon speaking to the rep.....was told that no exceptions made unless someone was dead in the family. What creeps! Spread the news....how companies do business is as important as what they do.....#banSparkol.”

Helpful Report

Posted 5 years ago

Hello Leo, Yes, we do sell our products on a subscription basis. We don't hide that and we always send yearly subscribers reminder emails in the month leading up to the payment. You have received these emails and it is unfortunate if they have been missed or lost in your inbox. Our communications show that you signed up through a '25% off your first year' sale. The checkout page that you used to sign up shows you what you will pay now and in the next years at full price, so that it is clear what subscription plan you are starting. This is why you were charged a higher subscription payment in year 2. Your reference to 'someone dead in the family' seems to be a misinterpretation of our refunds policy which offers some exceptions to help those in extreme circumstances. When you called us you were over a month into the next year of your subscription and that is substantially past the point where we can cancel the contract and refund your payment. You asked for an exception and we explained that there were no exceptional circumstances in your reasons for not cancelling the subscription. Kind Regards VideoScribe

Posted 5 years ago

“Interface is really laggy and I frequently get the "Not Responding" message. It is severely annoying and not that great of a tool. Best part about it is its price.”

Helpful Report

Posted 5 years ago

We're sorry that you have had such a bad experience. We'll log a support ticket for the email address that you used to write this review and see if there is anything we can do to help improve things.

Posted 5 years ago

“There is absolutely no support. We (as a company) have unlimited license and we use Videoscribe from its beginning. There is no day we are not dealing with bugs. We stopped reporting them +- 1 year ago since there were no reactions. Newer versions make it even worse. No matter how powerful computer you have you will struggle. Especially with longer 4+ mins scribes. Sorry guys, nice idea, but terrible app. Hope someone will compete with you on the market soon.”

Helpful Report

Posted 5 years ago

Hello Jan, We're sorry to hear that you have had a bad experience with the software. We will log a support ticket for you and our support manager will get in contact with you to discuss the issues and look into what we could do to improve them. We hope that we can make your VideoScribe experience smoother.

Posted 5 years ago

“I cancelled my subscription and they took the money out of my account and will not give me a refund. They say once it has been processed they do not refund payments. Even though I cancelled the script prior to them taking the money out.”

Helpful Report

Posted 6 years ago

“The product is interesting and, while it is possible to produce acceptable results, the company's very poor customer service makes it a bad value. I can't recommend Videoscribe to anyone and it's best to seek out an alternative. There are many other packages that offer similar functionality.”

Helpful Report

Posted 6 years ago

“The videos did not work as they were set out to, every time I contacted support they gave me instructions to do which either made no difference or the program would not permit me to do. Waste of time and money”

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Posted 7 years ago

“I find the program to be very buggy. I constantly get a rainbow spiral whenever I attempt to save or move objects anything really. The only reason I am writing this review is because I am waiting patiently for a Videoscribe to finish saving. There is definitely something wrong with this program. I am on a fast machine. The images I have used are small and I have one audio file. Not happy.”

Helpful Report

Posted 7 years ago

Hi Brain, thanks for taking the time to review us. I'm sorry that this is happening. Have you tried talking to our support team so that they can resolve this issue for you? You can raise a ticket with them here at: http://help.sparkol.com/support/tickets/new. Sorry this has happened and we hope we get this resolved as soon as possible.

Posted 7 years ago

“I was spammed this morning by Videoscribe, asked without invitation to write a review here and create a false impression of support for Videoscribe. That's a bogus corporate approach to dealing with people I don't appreciate. So congratulations, Videoscribe. You earn one star as a corporation. You have a nice product. Shame you're busting your image with corporate hype machinations.”

Helpful Report

Posted 7 years ago

Hi James, thanks for taking the time to review us. I'm sorry that you feel this was about Sparkol's marketing emails and feel like we have spammed you. We respect everyone's opinion on here whether it's good or bad. It's always great to know how we can improve our products and we apologise if you feel that we have gone about this in the wrong way. We have taken your message on board and hope that you enjoy the rest of your day. Thanks again.

Posted 7 years ago

“The product is not useful for me. However, when I requested for a refund within the 7 day trial period, Sparkol came up with various excuses and they did not refund my money. Please be very very careful when you are dealing with Sparkol as they will find some way of not refunding your money. Their priority is to make money, not to find a solution to customer's problem.”

Helpful Report

Posted 8 years ago

Hello, I'm sorry that you feel this way about Sparkol. We would not take money from you without your permission or within your free trial. You can see our terms and conditions here: http://www.sparkol.com/legal/. Thanks and apologies if this has caused you any inconvenience.

Posted 8 years ago

“Shared a technical problem with the team. They have not been able to resolve it over one month. No option, but have to cancel my subscription.”

Helpful Report

Posted 8 years ago

Hi there. I'm sorry this has happened. We always try and resolve problems within a 24 hour period and it seems like we've missed the mark on this occasion. I've passed your comments on to the head of support and we'll make sure that this never happens again. Please send us an email at sales@sparkol.com if would like to discuss this with us further. Thanks for taking the time to review us and again we're sorry that this has happened.

Posted 8 years ago

“These app is a real mess, me and my 80 classmates had to do a semestral proyect with these app and no one could do it because the app wouldnt work, it closed with out you being able to save it every 3 seconds and I needed to end up buying the pro version which costs a fortune and endes up also not working, these app was a real waste of my time and money it really made me very angry”

Helpful Report

Posted 8 years ago

VideoScribe is rated 4.3 based on 760 reviews