VideoScribe Reviews

4.3 Rating 760 Reviews
87 %
of reviewers recommend VideoScribe
4.3
Based on 760 reviews
Customer Service
Communication Channels
Email, Live Chat, Telephone
Queries Resolved In
6 - 12 Hours
Customer Service
3.9 out of 5
Read VideoScribe  Reviews
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Email:

hello@sparkol.com

Location:

DeskLodge House,
2 Redcliffe Way,
Bristol
City of Bristol
BS1 6NL

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VideoScribe  4 star review on 1st April 2021
John Flames
VideoScribe  4 star review on 1st April 2021
John Flames
VideoScribe  5 star review on 16th December 2016
Marie-Claude Lessard
VideoScribe  5 star review on 30th November 2016
Kyle Buchanan
VideoScribe  5 star review on 14th October 2016
Anonymous
VideoScribe  5 star review on 13th October 2016
Ted McLyman
VideoScribe  5 star review on 13th October 2016
Nathan Lindorf
1
Anonymous
Anonymous  // 01/01/2019
I'd like to see more free images for paid subscribers.
Helpful Report
Posted 8 years ago
Good news Brent! We're currently working on more new free images for VideoScribe so keep an eye out. Thanks for the review.
Posted 8 years ago
Its important to get vidoscribe also in Spanish
Helpful Report
Posted 8 years ago
Hi Mario thanks for the review. Comments like these are always helpful. You can put your ideas and suggestions on http://help.videoscribe.co/support/discussions/forums/1000142586 and one of our development team will pick it up. Thanks again
Posted 8 years ago
To have not used the tool much yet, but the response time of your support team is horrible. I've had to wait 5 days for responses to my questions. Considering that I have a paid subscription I find this unacceptable
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Posted 8 years ago
Hi Pam. I'm really sorry to hear that you are upset with our response time here at Sparkol and thanks for your feedback. We really want to give our customers the best customer experience as possible and it seems like we've missed the mark on this occasion. I've let the head of support know that you've had this problem and we will make sure it does not happen again in the future. Thanks again for taking the time to review us.
Posted 8 years ago
Good program to create video - narration. Good points: clear pictures, good selection of hands, camera zoom. Still missing: interface requires too many actions (e.g. in order to save a file or to create a folder), not clear how to set up the dimensions of the canvas (if there is any way - I have not fount one), it is a bit confusing how the camera works. Good program that can be improved more.
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Posted 8 years ago
Thanks for the review Vassiliki. I have put the links in to our video tutorials on how to set the camera position (http://help.videoscribe.co/support/solutions/articles/1000189864-set-the-camera-position-and-use-zoom-bootcamp-session-2) and how to move around images and text on the canvas.(http://help.videoscribe.co/support/solutions/articles/1000189860-add-text-and-images-to-your-canvas-bootcamp-session-1) I hope this helps you. I will pass on your messages and we will work on improving VideoScribe for you. Thanks for taking the time to review us and please feel free to raise a ticket with support if you have any further problems.
Posted 8 years ago
software system requirements doesm't match with reality. To save my project in video format I must change the computer. I have 4Gb of RAM and I must use computer with 16Gb RAM, only in this case I can save it. Same with project preview. Program systematically crashes when i am previewing my video.
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Posted 8 years ago
Hi Anastasia. Thanks for your review - without comments like this we wouldn't known. I'll pass your comments on to our development team and we'll work on improving this. Thanks again.
Posted 8 years ago
VideoScribe is rated 4.3 based on 760 reviews