Victorian Plumbing Reviews

Name: Victorian Plumbing
Address: 22 Grimrod Place, Skelmersdale, Lancashire
Rating: 4.49

4.5 Rating 20,071 Reviews

88 %

of reviewers recommend Victorian Plumbing

Company Reviews

Metrics

Info

4.5

Based on 20,071 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Next Day
On-time Delivery	97%
Accurate And Undamaged Orders	Greater than 94%
Customer Service
Communication Channels	Email, Live Chat, Telephone
Queries Resolved In	Under An Hour

About Victorian Plumbing:

Victorian Plumbing is the UK's largest bathroom retailer. From our headquarters based in Liverpool, UK, we sell a huge range of modern and traditional bathroom products on our online store as well as in our showroom. We’ve come a long way from our humble beginnings, and we’re now one of the largest bathroom retailers in the UK.

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Victorian Plumbing 5 star review on 18th October 2025

Beverley Stone

Victorian Plumbing 5 star review on 19th September 2025

David Bradley

Victorian Plumbing 5 star review on 29th January 2025

Anonymous

Victorian Plumbing 5 star review on 1st January 2025

Matthew Charlton

147

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“As posted on google review: How does a company expect to function when they close there customer service line. Then only let you email to get issues resolved. I've been waiting 2 weeks for customer service the contact me back. My issue is that an Item had lost one of its parts due to a hole in the box of poorly packed parcel. So I'm now at the point of wanting to fit the towel rail, but can't thanks to missing part. Total shambolic! Now ordered part from Amazon which will no doubt be here tomorrow. I'll be seeking a refund once VP have woken up and reopened there customer service line.”

Helpful Report

Posted 5 years ago

“good arrived damaged. submitted an online report within 2 hours of delivery complete with photos of damage as requested. received a ticket number and emails, but never any resolution. Now been waiting 16 days and still not resolved. Not able to call them as customer service closed, online chat is disabled and email disappears into a blackhole. Worst customer service I have ever experienced. even with Covid-19 we are 6 months into this now and so companies should be on top of the issues and not blaming unprecedented times.. poor excuse and poor service do not use Victorian plumbing”

Helpful Report

Posted 5 years ago

“I received a damaged vanity unit and despite numerous emails with photographs to you I have not had a response regarding replacement/refund. Your phone lines are not open so I am getting nowhere and the item is now holding up my bathroom refurbishment. Totally unacceptable customer service”

Helpful Report

Posted 5 years ago

“Parts missing! Poor customer service as automated and still unresolved. Will have to get another trade in to install at extra cost. This was an easy fix! Just check all items are correct before putting out for delivery.”

Helpful Report

Posted 5 years ago

“Order number ord-0001934707-3090916 18 August £499been cash I have not heard since .not receive the bathroom or a email”

Helpful Report

Posted 5 years ago

“Broken items arrived and im still waiting to hear back from them!”

Helpful Report

Posted 5 years ago

“Shower Bracket faulty, reported, still awaiting a response to correct the problem . Shower performance also not great.”

Helpful Report

Posted 5 years ago

“Long outstanding order..no responses to requests for updates..customer service lines closed..ord 0001938302 3097806. Please email me with a proposed delivery date G Turner”

Helpful Report

Posted 5 years ago

“Avoid this company, my order was incomplete ( shower head but no mixer) which meant I couldn’t install the type of shower I wanted. I have had no contact or refund from the company in 4 weeks. I have another larger order of £1500 which has not been delivered and no contact from them, basically theft. I will never use them or recommend them again!”

Helpful Report

Posted 5 years ago

“My order of over £400 hasn’t arrived. We paid extra to have it delivered on a specific date - nothing turned up. No-one replies to any emails asking for information and help. You can not access anyone on the phone. I know circumstances are challenging at the moment however the level of service from Victorian Plumbing is poor.”

Helpful Report

Posted 5 years ago

“Very disappointed with service. No delivery after days of waiting and no emails to say why and not able to get in touch. Would never order again with you”

Helpful Report

Posted 5 years ago

“Have not experienced such bad service, bough 4 toilets with cisterns 4week ago. They arrived 4days after being ordered. Instead of receiving the products orders I received 4 basins and four toilet pans. Have wrote countless emails with no response. There phone lines are closed, can’t even speak to anyone.”

Helpful Report

Posted 5 years ago

“The delivery was made but the shower screen was damaged, the driver said he didn't bring but a replacement will be delivered. It's now 2 weeks and we still haven't received and I've sent emails to which I've not received a reply. This is holding up the work and costing us in builder charges! very unhappy customer as you have no way to call, only send an email”

Helpful Report

Posted 5 years ago

“Ceramic bathroom accessories arrived smashed as they were sent in a plastic bag with no protection. Almost 2 weeks later and I'm yet to recieve a response from Victorian Plumbing about a refund or replacement.”

Helpful Report

Posted 5 years ago

“Customer service is the worst I have ever encountered. I ordered two ceramic toilet brushes one of which not only arrived in severely damaged condition it was knowingly packed and dispatched in that condition. Two sets of photographs of the damaged item was sent and an acknowledgement of their receipt received. That was back in mid August, since when I have not received the courtesy of a reply other than an automated message telling me I am in a queue. Pathetic.”

Helpful Report

Posted 5 years ago

“I ordered six beautiful bathroom accessories to complete bathroom,they arrived in a plastic bag which gave no protection whatsoever, although the items were wrapped in bubble wrap.three items very badly smashed.”

Helpful Report

Posted 5 years ago

“Damaged radiator two weeks still Trying to get it sorted very slow On dealing with it”

Helpful Report

Posted 5 years ago

“I have been waiting approx. 10 days now for customer services to ring me back. Had I known the customer services were so bad, I would have gone elsewhere for my goods. I am still waiting for that call with regards a refund and return of an item.”

Helpful Report

Posted 5 years ago

“We received the Basin damaged! Sent few emails with attached Photos and filled online damage report. No positive response. Tried to call..customer care are closed & not taking any calls. It’s been 3 weeks now! And we’ve been ignored!”

Helpful Report

Posted 5 years ago

“We ordered a boiler tap from you August 10th and we still have not received it!”

Helpful Report

Posted 5 years ago

Victorian Plumbing is rated 4.5 based on 20,071 reviews