Anonymous
Ordering of 4 doors was straightforward, the doors arrived on time via a very pleasant 2 man team, but the manufacturer's packaging was totally inadequate (agreed by the delivery people), just shrink wrapped with thin cardboard along the edges, a few scuffs and tears and one package end open. Instructions from Vibrant were to fully inspect within 48 hours as no damages are valid after that time (I wonder if these conditions may now be "unfair terms" under the Consumer Rights Act 2015??). Anyway I signed for them, "not completely examined", emailed Vibrant that day to confirm that the packaging appeared inadequate, that outwardly the doors seemed undamaged but until the plastic was taken off and they were fitted one week later, I could not say 100% if there were any defects. The roughness of a lot of the beading next to the glazing which was visible through the plastic on most doors was also brought to their attention and I suggested they could report this back to LPD, the manufacturer (light sanding of these areas is not possible due to the close proximity to the etched glass). The response from Vibrant was quite curt, rather surprisingly, completely disregarding my comments on the lack of protection, the beading on the doors, and informing me no damage could be accepted after the 48 hours whatsoever. They were more interested in confirming whether 2 delivery men had been involved, to ensure "no damages" to the doors. If the packaging is insufficient in the first place, the doors could easily suffer damage at a much earlier stage prior to transit, so the number of delivery people involved later on is not that relevant. I emailed back to say I could not lift the doors to inspect 100%, as I have a heart condition, and would wait just one week to inspect fully when the joiner fitted them. I had no reply from Vibrant. On fitting, fortunately there were no major defects, but I do feel the finish around the glazing in particular on these LPD white contempory glazed doors (primed finish) is not quite as good as expected, with the visibly rough beading, and small "splashes" of white paint on the etched glass, which will be difficult to remove, and one dark mark within the etched glass, at eye level, which does seem to be permanent. From a distance, in duller lighting the doors look fine and very attractive, the door faces are nice and smooth and well finished albeit in primer, but in a well lit room the imperfections are clearly visible but we will have to live with that.
4 years ago
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Vibrant Doors has a 3.8 average rating from 295 reviews

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