Vibrant Doors Reviews

Name: Vibrant Doors
Rating: 3.83

3.8 Rating 295 Reviews

69 %

of reviewers recommend Vibrant Doors

3.8

Based on 295 reviews


Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 89%
Accurate And Undamaged Orders	Greater than 86%
Customer Service
Communication Channels	Live Chat, Email, Telephone
Queries Resolved In	Under An Hour
Customer Service	3.5 out of 5

About Vibrant Doors:

Vibrant Doors are a leading UK supplier of quality internal and external doors. Specialising in Bi-Folding doors, visit www.vibrantdoors.co.uk to view the full range online and in stock now.

Visit Website

Phone:

01332 770588

Write Your review

Tell us how Vibrant Doors made you happy

Help future customers by talking about customer service, price, delivery, returns & refunds.

Minimum 10 characters

Would you like to add a photos or videos?

Strengthen your review by uploading photos & videos.

Drag files here or browse

(Supported files: jpg, png, mpeg, ogg, mp4 & webm)

What's your name?

Leave this blank if you'd like to publish your review anonymously.

(Optional)

What's your email?

We need your email address to verify that your review is genuine

Please note that we may share your email with the company to verify your order.

Vibrant Doors 5 star review on 9th August 2022

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Quality doors at a very competitive price”

Helpful Report

“Good quality solid doors. Nice feel when closing”

Helpful Report

“I received really bad service from vibrant doors I booked a door which included door hinges and a door frame and got my door delivered after a week although I only received a separate door and didn’t get my hinges or frame. I contacted the supplier and they said the frame and hinges will only come in a weeks time and I wasn’t alerted of this before. This delay caused so much trouble for me because it was convenient for my carpenter to fit my doors and my carpenter is no longer available unless I wait three more weeks. I was very disappointed”

Helpful Report

“Very good to deal with products always delivered with care.”

Helpful Report

“Brilliant service, rang on the day they said it would be arriving and it was on time”

Helpful Report

“Good quality doors, at a competitive price. Delivered promptly with time slots provided prior to arrival. Friendly and helpful delivery drivers”

Helpful Report

“Fitted the doors today very heavy quality product”

Helpful Report

“I ordered a door which showed as in stock. A week later it hadn’t been dispatched so I called them and was informed without apology that it was out of stock and would be for a further ten days. Very poor customer service.”

Helpful Report

“This company is advertising and selling doors on its website it hasnt got in stock, they contact you days later to tell you this hoping you will wait a month for them to come in stock, completely wasted my time and held up my job, dishonest company so beware!!!!!!!!!!!!!”

Helpful Report

“Requested by Vibrant doors to be home for a delivery date and time slot only to be told the door wasn't on the delivery 15 mins before end of delivery slot! I had to take the day off work to wait for this. I can now no longer get hold of the supplier to get my money back as I cannot take another day off for this. Very disappointed. Avoid at all costs, terrible customer service and potentially a scam.”

Helpful Report

“Door ordered and money taken, 2 weeks and no sign of delivery, had to chase to get a response to be told they no longer stock, has taken 5 weeks and still not had a refund, really really poor service”

Helpful Report

“I complained to Vibrant doors about the delivery company that they subcontract to but Vibrant were indifferent to the problem. The delivery company claims to offer time slots throughout the day but not so. Last delivery time slot is 1 pm. The delivery company will not give a delivery time indication other than it will be delivered on such and such day but they will phone 1/2 hr before actual delivery takes place on the day. This is useless if the homeowner has to make arrangements with work for relevant time off. I lost 2 delivery time slots on the day because of this. The delivery company did not care at all - take it or leave it attitude. Vibrant did not seem to care at all when I phoned to let them know of this problem. On the 3rd, final occasion when delivery did take place they left the 12 very heavy fire doors at the front door and refused to bring them in "because of Covid". Luckily not raining. The front door opens directly into the street (no front garden at all). I am a 74 yrs old physician so had extreme difficulty in bringing them into the front door lounge. Horrible experience, uncaring company totally disinterested once they had received payment.”

Helpful Report

“Still waiting for feedback from Katherine, Head of Sales and Customer Service with regards to my complaint. An incomplete and faulty delayed order over three months ago which has yet to rectified. Hoping out of professional courtesy someone will get back to me soon to put this right.”

Helpful Report

“This is the worst supplier I have ever had to deal with. A catalogue of errors on my order meant twice delayed delivery, the wrong type of door furniture sent out, hinges and two subsequent replacement sets sent out still incorrect. This company does not deserve to be trading. Buyers beware.”

Helpful Report

“The doors had damaged during delivery. Unfortunately sales didn’t tell me have to report 48 hours. Because of large order(9 doors and one bifold with 4.8 m) it is over £7000. Builders don’t want to open that early just in case damage. When I reported to the customer service, I asked fix instead of replacement. They said it is my responsibility now. Also they blamed me not read term conditions. I think with these large order. They should have told customers this critical conditions. They didn’t do what they should have done. Also, customer service really let me down, not recommend them any more.”

Helpful Report

“Mine arrived on time in good condition with all the components, very happy now that it's installed.”

Helpful Report

“Delivered late with no explanation, not what was ordered when they arrived, terrible customer service, cowboy outfit.”

Helpful Report

“Still waiting for customer service to respond after numerous contacts. Still wait for replacement damaged doors. Customer service talk a good talk, wish they would follow up with action. Very disappointed.”

Helpful Report

“Sent the wrong door size blaming web site error, now have to wait another week for a door that will need cutting down. Hope they can do better this time.”

Helpful Report

“Don't waste your money. Pictures on website look great but that is not what you recieve and i echo the other bad reviews for customer service. See my photo's. Bought internal bi-folding doors for renovation with experienced builders installing them for me. The white primer has leaked and imbeded on the frosted side of glass, if masking had been used, it was removed with a blunt knife leaving a poor finish After complaining i was advised to clean it myself with methylated spirits which doesnt work and ive tried many other products and combinations. Apart from a "good will" gesture of offering £60 cash back from the £700 i have paid- they dont want to know. Hiding behind the fact i didnt't complain in the first 48 hours and not once acknowledging the doors are not up to standard. Please look elsewhere and use a trusted and established company. Learn from other peoples mistakes and dont use Vibrant doors.”

Helpful Report

Vibrant Doors is rated 3.8 based on 295 reviews