Really happy and grateful for the care you provided to my cat. The triage process was quicker than expected. Due to the pandemic we had to wait in the car but we were given details of nearby shops and toilet facilities. My cat was admitted for 3 days and during that time I was kept informed twice a day. The vet always spent as much time as I needed on the phone and I never felt rushed. When my cat was discharged, I got a full discharge summary with detailed instructions for the medications I’d been given, and details of what I could do next if my cat didn’t recover. Fortunately she made a full recovery at home after the supportive care she has received. In terms of fees, everything was sorted out directly with the insurance company which saved me a lot of extra stress. If my cat had to be referred back to Vets Now I would feel confident that they would give her the best care and keep me informed, which is a big relief to know.