Vets Now Reviews

Name: Vets Now
Address: Penguin House, Castle Riggs, Dunfermline, Fife
Rating: 4.26

4.3 Rating 2,805 Reviews

81 %

of reviewers recommend Vets Now

Company Reviews

Metrics

Info

4.3

Based on 2,805 reviews

Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour

About Vets Now:

As the UKs leading pet emergency service we respond to almost half a million emergencies each year. Working in partnership with your vet, we’re your pet emergency service.

Phone:

01383 223902

Location:

Penguin House, Castle Riggs, Dunfermline
Fife
KY11 8SG

Vets Now 5 star review on 13th January 2021

Anonymous

Anonymous // 01/01/2019

Filter: Rated 5 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“The care and attention to my pet was excellent. I couldn't have asked for better.”

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Posted 7 years ago

“Before I could get my dog’s lead on and carry her into the garden for a wee the day after surgery on her leg she spotted a squirrel through the slightly open back door and decided to chase it across the back lawn! As it was a Saturday afternoon and my usual vets were closed, I phoned Vets Now as I was worried she may have sustained some damage. The system worked really smoothly from a sympathetic person on the end of the phone who booked the appointment, an instant text messsge with address of where to go, and great staff when I arrived. They checked my dog over and reassured me all was well! It was the reassurance that I needed or I would have been in a state of worry (and guilt) all weekend! Thank you!”

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Posted 7 years ago

“The south African lady at reception was lovely, so welcoming and friendly. The vet was very good, and gave Missy a good check over. No one wants to visit a amergency vet, but it was a positive experience, thank you.”

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Posted 7 years ago

“Very helpful and caring staff. Made a stressful situation not so stressful. Thank you for taking such good care of us”

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Posted 7 years ago

“Excellent service, the vet was lovely with our puppy who had swallowed a cloth chew toy...effective rapid treatment had him back to his usual self very quickly. Highly recommended for peace of mind in emergency.”

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Posted 7 years ago

“Within 5 minutes of arriving we had been taken in to be seen by the nurse, followed by the vet. There were no waiting around, everyone was lovely including thw receptionist who was very helpful. Everyone made myself and my dog feel less anxious which is great.”

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Posted 7 years ago

“They took excellent care of my Guide Dog when we had to visit them”

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Posted 7 years ago

“Very understanding at a very differcult time.”

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Posted 7 years ago

“Helpful quick correct diagnosis fully explained and medication given .”

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Posted 7 years ago

“Thank you for being there.”

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Posted 7 years ago

“We were seen straight away at 10pm staff were lovely. Place was extremely clean and welcoming”

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Posted 7 years ago

“Great advice after taking my dog early Saturday morning, they put my mind at ease straight away and reassured me that my dog had a case of kennel cough. You can’t put a price on peace of mind of your beloved pets are concerned.”

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Posted 7 years ago

“Available for emergency after r.t.a . Prompt response”

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Posted 7 years ago

“I have had total faith and satisfaction in Barry Cameron’s care of my dog over the years. He has always been gentle and caring and mindful of my wishes.”

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Posted 7 years ago

“We came in for an emergency when our usual vet was closed, we were received so well and everyone we met were very friendly and reassuring. The vets explained everything very clearly and patiently. Everything they did made this whole experience, that could have been a nightmare, easy.”

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Posted 7 years ago

“The Vet James communicated with me every step of the way and did everything possible to help me and my cat.”

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Posted 7 years ago

“The service I got at this sad time was amazing they cared and made you feel that your baby was in safe hands. You got a card and forget me not seeds sent to you which I thought was a lovely thought. Thank you as I knew my baby was in safe hands and the staff was so caring when I came to collect her ashes. X”

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Posted 7 years ago

“All staff were very professional and pleasant. I was given privacy and as much time as I needed when I brought my much loved dog of 16 yrs in as an emergency. Although I knew the time had come to have her euthanised, it was still very much a shock. The vet was extremely empathetic and didn't give the impression she was rushed even though it was a Saturday morning and they were very busy. Top marks for making my loss easier.”

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Posted 7 years ago

“The care they gave my lovely dog Millie was great.they were so good with her.”

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Posted 7 years ago

“The dog was very poorly. They kept him comfortable and were very supportive of the owners. Unfortunately he passed away the next day.”

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Posted 7 years ago

Vets Now is rated 4.3 based on 2,805 reviews