Vets Now Reviews

Name: Vets Now
Address: Penguin House, Castle Riggs, Dunfermline, Fife
Rating: 4.26

4.3 Rating 2,805 Reviews

81 %

of reviewers recommend Vets Now

Company Reviews

Metrics

Info

4.3

Based on 2,805 reviews

Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour

About Vets Now:

As the UKs leading pet emergency service we respond to almost half a million emergencies each year. Working in partnership with your vet, we’re your pet emergency service.

Phone:

01383 223902

Location:

Penguin House, Castle Riggs, Dunfermline
Fife
KY11 8SG

Vets Now 5 star review on 13th January 2021

Anonymous

Anonymous // 01/01/2019

Filter: Rated 5 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Quick and sensitive to respond, kind in the aftermath offering options and solution, thank you.”

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Posted 7 years ago

“Time patience & care at all times”

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Posted 7 years ago

“The vets who treated my dog at Hemel Hempstead were excellent, the care and expertise they used to treat my dog was superb, they saved his life. My family and I ( and our dog Dennis) will be forever grateful to Miguel and Daniel and their team.”

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Posted 7 years ago

“I had to take my very poorly dog to PDSA in Bradford in out of hours, where she was subsequently put to sleep. All members of staff were extremely compassionate and supportive. At this very difficult time, I could not have asked for more. Thank you”

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Posted 7 years ago

“The vet at Vets Now was extremely compassionate and gave a very detailed consultation in order for me to make the right decisions. She was particularly patient with myself and respectful of my cats life. All staff treated us both with great kindness and genuine care at such an upsetting time... and being given prints of his giant paws was a really thoughtful touch, now much treasured.”

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Posted 7 years ago

“vest now made me happy as they saved my dogs life if it was not for them then she would not be hear now”

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Posted 7 years ago

“My poor dog who I had for 14 lovely years, jumped out of my bed at 4am on 29.04.18. She layed on the floor & had a massive fit 😢. I got straight on the phone to Brooke street vets who told me to bring her straight down. I knew in my heart the prognosis would not be good. The care I received that morning from the receptionist & the vet was brilliant. They were very professional but also very caring. I didn't feel rushed or pressured they were amazing. I received a little pack of forget me not seeds in the post with a card which really touched me, it was a very kind gesture. The Brooke street vets staff are great at their jobs 👍”

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Posted 7 years ago

“You saved our dog after he was bitten by a snake”

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Posted 7 years ago

“Kind and quick service. Only downside is the expense of out of hours vets.”

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Posted 7 years ago

“They were very friendly and efficient, I was happy leaving our dog in their care. Just disappointed that although I made a point of checking that they would ensure our insurance company knew this was a continuation treatment (night care) it wasn't done and now I have a mess of paperwork to sort out to get our money back!”

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Posted 7 years ago

“The vet at Vets now was lovely. My only concern was that due to my vets being closed (sat) the emergency number I got through too told me that I had to travel to the vets 40 mins away from my home. I feel this is too far to travel in an emergency.”

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Posted 7 years ago

“They helped me with my dog in her final moments”

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Posted 7 years ago

“Visited recently with my dog who got put to sleep. The Vet who dealt with us did so sensitively and gave us as much time as we needed to say goodbye. The place was nice and clean too.”

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Posted 7 years ago

“Very sympathetic and super customer service”

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Posted 7 years ago

“My young cat had been hit by a car. We drove him straight in and were met by a nurse at the door who took look at him and took him straight off for oxygen. He was monitored all night in an oxygen tent and was so much more comfortable by morning. He's now on the way to a full recovery. I have used vets now before, they are consistently excellent. It's always a traumatic visit by nature, but they are calm, efficient and effective. I'm so glad I have them nearby.”

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Posted 7 years ago

“Our dog was attacked and had a half inch deep chunk taken out of him. We were extremely worried as I am sure you can imagine, we contacted Vets Now at our local branch in Reading and then we turned up and were greeted by a very friendly receptionist who made us feel comfortable. The Vet was very considerate and understanding and you could see that he loved animals in general. He was Constantly going up to other patients and seeing how they are doing. Our Lab got stapled up and we were there for around an hour and were told that he is doing fine and he is doing very well now. I would trust Vets Now with a issue like this time and time again. 10/10 from me. Thank you!”

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Posted 7 years ago

“Our dog passed away in the small hours of Saturday morning suddenly and we were very grateful that the Glasgow vet was open to be able to take him to. The veterinary nurse on reception was very sympathetic at a difficult time. Thank you”

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Posted 7 years ago

“Extremely helpful and amazing staff!! I always hate using emergency vets and I have been known to be a bit over protective when it comes to my fur babies. The amazing staff helped to keep a very distraught and worried women calm and were extremely helpful! I would recommend to everyone!!”

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Posted 7 years ago

“I have had dealings with Vets Now a few times with both my dogs. I have to say we had excellent care from them. Unfortunately both our dogs have had to be put to sleep within the last nine months , both on bank holidays, but the staff were so lovely both times. Couldn't have wished for better care. We dealt with the Swansea office and the staff there are wonderful. I agree with reviews that it is expensive but it is an emergency out of hours vets.”

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Posted 7 years ago

“They made me feel very comfortable with them and I knew instantly that my puppy was in good hands!”

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Posted 7 years ago

Vets Now is rated 4.3 based on 2,805 reviews