Vets Now Reviews

Name: Vets Now
Address: Penguin House, Castle Riggs, Dunfermline, Fife
Rating: 4.26

4.3 Rating 2,805 Reviews

81 %

of reviewers recommend Vets Now

Company Reviews

Metrics

Info

4.3

Based on 2,805 reviews

Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour

About Vets Now:

As the UKs leading pet emergency service we respond to almost half a million emergencies each year. Working in partnership with your vet, we’re your pet emergency service.

Phone:

01383 223902

Location:

Penguin House, Castle Riggs, Dunfermline
Fife
KY11 8SG

Vets Now 5 star review on 13th January 2021

Anonymous

Anonymous // 01/01/2019

Filter: Rated 5 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“After our dog ate chocolate, we were so worried. We arrived at VetsNow and we were greeted by professional and polite reception staff! They checked up on our dog and put our minds at ease. Thank you!”

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Posted 7 years ago

“Friendly ' honest people ' and very thoughtful for pets”

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Posted 7 years ago

“I arrived and didn't have to wait long with my dog. We were seen fairly quickly. The vet, Scott was absolutely fantastic. Very helpful, sympathetic and understanding. Thank you”

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Posted 7 years ago

“Friendly, caring, thoughtful, professional service with great expertise and treatment for our special 21 year old tabby cat. The vets were always on hand to talk to over the phone even after we were back home with our car for advice, support and to explain ongoing medical care. It meant a lot and we are very grateful for all that they did for our cat and us as owners. Thank you :-)”

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Posted 7 years ago

“Professional and thorough service and we appreciated the follow up”

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Posted 7 years ago

“Great care of my dog”

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Posted 7 years ago

“Was very happy with the care my wee dog got on our visit and the care the staff showed towards myself and daughter on our loss of my darling dog Skye they new she meant more to us than jst the family dog .”

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Posted 7 years ago

“They help us when my dog was not so well, he had post operation complications. Now he is happy and I am happy. Good job. Is the second time when I have used this service and I am very pleased 😀”

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Posted 7 years ago

“They were very understanding during what was a difficult time for us and gave us plenty of time with no pressure at all.”

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Posted 7 years ago

“Good accurate information”

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Posted 7 years ago

“Well, not exactly happy given the situation. But, kind, caring, careful and thorough. An awful night: long 40 min journey from home (own vets had no emergency cover) in pouring rain and dark with cat prob in pain and confused- all the circumstances of having an animal put to sleep that you try to avoid. So v hard, but no other choice. Thank you Elissa for helping to make a hard situation bearable by being so gentle and understanding, for us both. Ann Mitchem”

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Posted 7 years ago

“Thorough review and test with good telephone follow up. Successful result.”

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Posted 7 years ago

“Very caring”

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Posted 7 years ago

“Had my dog post op over night. Called and left voicemails to let me know how he was. Gave me a thorough run down of how he was in the morning, telling me he hadnt eaten yet (which is normal for him in a strange place). I was impressed with their reassurance and contact and genuine care. Vets bills are always alot, but the overnight stay with a drip was less then other vets which helped.”

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Posted 7 years ago

“Very kind and compassionate!”

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Posted 7 years ago

“Everything and everyone were exceptional. The receptionist, the nurse and the vet were kind and helpful we could not have felt more important and looked after.”

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Posted 7 years ago

“Gave us time to grieve, listened to what we wanted. And I generally felt the vet was feeling our sadness. Could not fault the staff appreciated their support. Mrs Ratcliffe”

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Posted 7 years ago

“Great for our puppy, seen and sorted really quickly. Only negatives were the price and the 2:30am sms message asking me write this review!”

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Posted 7 years ago

“Really efficient, prompt, friendly, professional and informative. From my experience, which was about 10pm on Tuesday 10 April at Macclesfield, there are no aspects of this fantastic service that could be improved. The vet was brilliant with my poor cat who had ruptured his cruciate ligament and explained everything to me fully. I was and am very grateful.”

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Posted 7 years ago

“Extremely caring and sympathetic towards our beloved dog and us .”

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Posted 7 years ago

Vets Now is rated 4.3 based on 2,805 reviews