Verdure Floral Design Ltd Reviews

Name: Verdure Floral Design Ltd
Address: The Flower Studio44 Kansas AvenueMediaCityUKSalford, Manchester
Rating: 4.90

4.9 Rating 1,798 Reviews

98 %

of reviewers recommend Verdure Floral Design Ltd

4.9

Based on 1,798 reviews


Shipping & Delivery
Delivery Methods	Own Driver, Courier
Average Delivery Time	Next Day
On-time Delivery	98%
Accurate And Undamaged Orders	98%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5

About Verdure Floral Design Ltd:

We are an award winning floral design business providing quality flowers for all occasions, especially weddings and events. All of our florists are trained to the highest level. We deliver quality flowers throughout Greater Manchester.

Visit Website

Phone:

0161 333 4556

Location:

The Flower Studio44 Kansas AvenueMediaCityUKSalford
Manchester
M50 2GL

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Verdure Floral Design Ltd 5 star review on 5th May 2024

252

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I wrote this letter to you 2 days ago, but didn’t receive any reply. Therefore I couldn’t give any review. My name is Pey-Fen Fuh. The flower should be delivered to Mrs. Tsai. Dear Florist, I received the message from the organisation to which the ordered flower was supposed to be delivered on the 3 September by 10 am. Contrary to your message below they didn't receive the flower at all by 10 am. I am wondering what has happened. The grand opening was 10:30am and our gift hasn't been delivered. There was a orchid plant at the hall, however with a card of another guest (not our names, therefore not our order). We placed the order quite specifically with exact card message and paid extra so that the flower should arrive by 10am. We are now very disappointing. Please kindly provide me with the signed receipt if the delivery was made on time or we would like to know your explanation. Thank you. Best regards, Pey-Fen Fuh _________________________ 傅佩芬 Fuh, Pey-Fen Frankfurt am Main, Germany Tel.: +49 (0)179 1141 547 Email: pey-fen@fuh-alberty.de”

Helpful Report

Posted 1 year ago

Hi there thanks for taking the time to leave the review. We tried to deliver the flowers at 8.35am but the venue was closed so we re-delivered later on. We did try to deliver before 10am but if the venue is closed there's nothing we can do - sorry. Yes there was another delivery which was made on another run and we can assure you that yours were delivered later after opening. Hope this helps.

Posted 1 year ago

“Blessing card is placed incorrectly. who is Josh&Tracey?”

Helpful Report

Posted 2 years ago

Hi there sorry we don't understand what the 'Blessing' is - please can you email more details/information about the issue to us at very@verdure.co.uk and we'll be happy to look into this for you. Many thanks

Posted 2 years ago

“I didn’t get to see what the flowers looked like on delivery, but by 3pm the following day when I did see them they were wilting, the white roses were brown at the edges, so I’m not sure if they were delivered with any sort of hydration. Had they not been for a funeral I would have asked the recipients. The design itself was as ordered.”

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Posted 2 years ago

Hi there we are sorry to hear this. We did deliver the flowers in water the day before as instructed and we have checked the roses from the same batch they came from and they are absolutely fine. It sounds like they have been taken out of the water over night and in this heat they need to be in the water until the very last minute otherwise they will fade prematurely. Perhaps mention this to the funeral director so they don't make this error again in future.

Posted 2 years ago

“I have used Verdure florist quite a lot in the past but won’t be using them again after the flowers ordered on Saturday. Really disappointed with the quantity and quality. They were for a birthday and I actually felt embarrassed to give them.”

Helpful Report

Posted 2 years ago

Hi there we are sorry to hear that you are not happy with the flowers that were delivered on Saturday. Do you have a picture of them so we can take a look into it for you and see what happened then come back to you? Many thanks in advance.

Posted 2 years ago

“Very poor flowers I thought I was getting a nice big bunch of flowers in a box instead what turned up was like a £15 bunch from Tescos”

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Posted 2 years ago

“I was very unhappy with the flowers delivered to my work colleague. I have emailed twice and had no response so I can only assume they do not care about my complaint and will therefore not be recommending nor using this service again.”

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Posted 3 years ago

“disappointed with arrangement for mums 80th , chose £58 florist vibrant choice - knew it wouldn’t be exactly like website due to availability but thought it would look more luxurious - could have got the same at top end supermarket at a much lower cost - such a shame , contacted them but was advised they were correct value flowers ☹️”

Verdure Floral Design Ltd 1 star review on 9th January 2021

Helpful Report

Posted 3 years ago

Hi there thanks for taking the time to leave the 1 star review and the picture of the flowers you supplied shows them looking lovely! The florist chose a luxurious selection of premium roses, spray roses, bright vanda orchids, lisianthus, berries, solidago and assorted foliage for your bouquet. Many of the flowers are in bud and will look great when they open up over the next few days showing their vibrant colours! The 'Florist Choice' product range allows the florist to design and choose the flowers on the day and this is what you ordered - it clearly states this in the product information when ordering your flowers. We also clearly state that the online images for florist choice are for reference only and the arrangement the florist makes will be different. £58 paid includes the hand delivery in person (maintaining distance for Co-Vid!) and we delivered on a Saturday morning at 10.11.am - we not sure the supermarkets can do this!! We did appraise the bouquet with the florist who made it and as discussed on the telephone we made and delivered what was ordered. If you required a more specific arrangement there are many options in our online shop, including a 'deign your own' option - these may work better for you in future when ordering flowers in future. Our team are working very hard to deliver great products and service during these difficult times and the 1 star review you provided is not at all fair or even justified here. We wish you all the best and stay safe.

Posted 3 years ago

“Flowers were bought for an anniversary gift, but sadly not in good shape when they arrived. Instructions were followed but after 3 days some flowers had turned brown and wilted. 4th day petals had dropped. When I spoke with the company, they told me nothing was wrong and it was due to the placement of flowers and that’s the nature of the flower that dropped its petals commenting it was clearly someone brushing around them. The condescending tone of email was enough to realise they don’t want to help. I have used courier flower companies before but will not be using Verdure again. Sad because I like to support local.”

Verdure Floral Design Ltd 1 star review on 14th May 2020

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Posted 3 years ago

We're delighted that the flowers in the image sent in are all still fine and fresh, opening nicely after 4 days. It looks like one of the large dark pink chrysanthemum blooms has been knocked and a few of its very many petals made to drop. As the vase of flowers is placed on the floor someone or something may have brushed past them by accident! We offered to help rectify things but instead received a rude email threatening a negative review - such a shame given our florists and delivery drivers are taking great risks to personally deliver quality flowers during these difficult times. Even more sad that we tried to reach out to help the customer rectify something that was not our fault and get this response!

Posted 3 years ago

“Costs not made clear and seemed excessive compared to other suppliers. VAT added to advertised price? High charge for local delivery?”

Helpful Report

Posted 7 years ago

Hi there thanks for the feedback. Your bouquet was £35 which is clearly stated on our website and agreed when you placed the order over the telephone. The same day delivery charge of £6 is in fact lower than Interflora who charge £8. An email receipt of all costs was emailed right away to you and this was not queried at the time and we hand delivered your bouquet of flowers within a few hours of the order being placed. The VAT amount shown on the email receipt is included in the the £35 and £6 as the total charged was £41. VAT is not added on top of our advertised prices, it is included and we are required by law we have to show the VAT amount charged on the receipt.

Posted 7 years ago

“I ordered the Cala lilly sheaf for my sister's funeral but the flowers which were delivered to the funeral home were dead and the funeral director refused to accept them. Verdure did send some replacement flowers which were ok but they didn't bother to tell me any of this until after the funeral. Even then the email from Kai seemed more concerned that I would give a bad review rather than any genuine apology for the stress that they had added to what was already a very difficult day. The funeral director kindly explained what had happened when i was distressed because i couldn't see the flowers which I had ordered. I would never use or recommend this florist based on my experience.”

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Posted 8 years ago

“My daughter, who loves in Manchester had given birth to a baby girl in early September. As I don't live in the area I ordered blindly. I ordered a bouquet to the value of either £30 or £40 which was to include a balloon. The flowers arrived, minus the balloon, I refused the delivery as there were very few blooms and what blooms there were had started to wilt. I spoke to the person I placed the order and he more or less said this was hard to believe. It took a good few days to get the money put back into my account. This was done when my daughter continuously called about the refund. I was disappointed and angry with the service. I could have nipped down to the nearest supermarket and purchased a bouquet for a quarter of the price. Needless to say I have advised family and friends not to use this service.”

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Posted 9 years ago

Verdure Floral Design Ltd is rated 4.9 based on 1,798 reviews