Vapour.com Reviews

Name: Vapour.com
Rating: 4.69

4.7 Rating 2,788 Reviews

93 %

of reviewers recommend Vapour.com

4.7

Based on 2,788 reviews

Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 92%
Accurate And Undamaged Orders	99%
Customer Service
Communication Channels	Live Chat, Email, Telephone
Queries Resolved In	Under An Hour
Customer Service	4.8 out of 5

Vapour.com 5 star review on 9th January 2023

Pamela Thomson

Vapour.com 5 star review on 7th February 2021

Anonymous

Anonymous // 01/01/2019

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“Always excellent customer service”

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Posted 6 years ago

“easy to place an order and very quick delivery”

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Posted 6 years ago

“Good service”

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Posted 6 years ago

“Very good product and price also good when you can use the discount codes also quick delivery.”

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Posted 6 years ago

“Great product , fast delivery highly recommended.”

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Posted 6 years ago

“Excellent as usual, prompt delivery, only gripe this time was not having to 20mg in stock and had to purchase the 16mg”

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Posted 6 years ago

“The product is great, the customer service is second to none! If you have a problem, they will solve it.”

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Posted 6 years ago

“Great customer service Good product Fast delivery.”

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Posted 6 years ago

“I ordered 18 mg, but received 9 mg, which is disappointing. I hope this does not happen again, otherwise I might have to shop elsewhere.”

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Posted 6 years ago

“good customer service”

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Posted 6 years ago

“Excellent service and quick free delivery”

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Posted 6 years ago

“All great speedy service. Absolute must for all vapours !”

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Posted 6 years ago

“Having bought often its always been a good service until now,my last order i was informed had been delivered and i had signed for it,and i had not,and the photo taken of the entrance to my supposed home was nowhere like my home,it had paving stones of which i have non. and i had'nt even recieved the goods.i contacted Vapour and they immediately sent a replacement,but 5 days later a guy called and wanted to collect the package fgs,and i refused as i had paid for it,and i cannot for the life of me think how on earth anyone could get this so wrong.And why did the delivery company say i had signed for it, it is a disgrace.And i told them to come and take a look at my property ,and to also bring my so called signature with them. i cant help thinking they employ a lot of foreigners who cant read English. However,overall i have found Vapour to be excellent and normally a very swift delivery.”

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Posted 6 years ago

“Tried to change my order minutes after I realised I'd ordered the wrong flavour of e-liquid. 2 phone calls and an email got no response, so I'm left with £25 worth of the wrong thing. IMO the essence of online shopping is good customer service, and that includes contact when things go wrong. Won't be using them again.”

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Posted 6 years ago

“Been with this company for some years. Excellent products with a first class customer service ethic. Very highly recommended.”

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Posted 6 years ago

“Exactly what I ordered, delivery was in the time scale, even in these difficult times. Would recommend, superb. The way it is at this moment in time with the covid19 don't hesitate stay safe stay indoors. Hope I get a duplicate parcel for the comments.”

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Posted 6 years ago

“Best menthol I’ve ever tried”

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Posted 6 years ago

“Oils arrived next day... amazing !! Great flavours too. Had small issue with another order but customer service was great and they got it sorted for me. Been using these guys for years nd highly recommend”

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Posted 6 years ago

“I have not received it yet!! Normally very good service even in this difficult time”

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Posted 6 years ago

“I haven't received my order yet”

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Posted 6 years ago

Vapour.com is rated 4.7 based on 2,788 reviews