Vapour.com Reviews

Name: Vapour.com
Rating: 4.69

4.7 Rating 2,768 Reviews

93 %

of reviewers recommend Vapour.com

4.7

Based on 2,768 reviews

Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 92%
Accurate And Undamaged Orders	98%
Customer Service
Communication Channels	Live Chat, Email, Telephone
Queries Resolved In	Under An Hour
Customer Service	4.8 out of 5

Vapour.com 5 star review on 9th January 2023

Pamela Thomson

Vapour.com 5 star review on 7th February 2021

Anonymous

Anonymous // 01/01/2019

Filter: Rated 4 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I have trouble with discounts codes”

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Posted 7 years ago

“Product quality is great and service has been excellent. The website is easy to use. However as with everything these days price has become the main issue with local shops selling fluid at 5 for £10. Regards Michael McComb”

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Posted 7 years ago

“Very good service. When voucher codes are difficult to apply friendly staff at call centre sort things out. Delivery is on time but sometimes delivery company does not knock loud enough or just walks away when you answer the door if they have already left a ticket saying package is at a neighbours. It would be more polite to come back if they hear you calling them but they don't.”

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Posted 7 years ago

“Never had a problem with delivery until last week ! I received a call from a lady 30 miles from me to say a parcel had been delivered to her address. I had already reported to Customer care that I had not received my delivery and did not sign for it . After a day or two Customer care despatched a new order . I received a call from the same lady that now she had two parcels delivered to her house. I do not know this lady but she had my Name Address and telephone number !!!! She very kindly returned the parcels to DPD and the next day I received one parcel . This was a week later . I don't know where the second package went but I hope it was returned to yourselves otherwise God knows who has my details now #disappointed”

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Posted 7 years ago

“good service prompt delivery.Just for your kind information,i buy your nautilus replacement coils 1.6 ohms from you, 2 out of 5 coils seems to burn out to quickly,this has happened on 2 occassions.”

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Posted 7 years ago

“Easy to use website - long established company - quick delivery - what's not to like?”

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Posted 7 years ago

“I've used Vapour.com and predecessor for a couple of years . Products are good , delivery is efficient, but the online site is hard to navigate quickly. Can't you take a lesson from Amazon and Screw fix ? Once signed in you needn't supply payment details, merely add the security code to authorise the transaction! Otherwise good company.”

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Posted 7 years ago

“Always great customer service and deals on hardware.”

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Posted 7 years ago

“why does the discount code never work when you send it to me by e mail”

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Posted 7 years ago

“Speedy delivery, efficient and helpful staff and plenty of choice.”

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Posted 7 years ago

“Very good service. Always delivered on time and the regular discounts are helpful”

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Posted 7 years ago

“products are good , few times bin wrong but corrected straight away”

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Posted 7 years ago

“An easy order and great products, delivered very quickly and in perfect packaging. My one problem is that there's an assumption that everyone is an expert on these products now - I still need a little more help on-line as to what goes with what!”

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Posted 7 years ago

“Since you moved from Seaham to Peterlee I have noticed a change in the quality of customer service, for the worse, unfortunately. Therefore I do not purchase as much or as often as I once did. This is partly due to the removal of certain items, which I once bought regularly, from the catalogue.”

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Posted 7 years ago

“Good, but could do with more discounts and a faster checkout process.”

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Posted 7 years ago

Vapour.com is rated 4.7 based on 2,768 reviews