Name: VaporizerHut
Address: PO Box 284 Jersey Channel Islands, United Kingdom
Rating: 4.62

“Over priced piece of metal,and bought some filters that don’t fit but was recommended,ahite!!”

Posted 2 months ago

Hi Mark, I’m extremely sorry to hear you’re not happy with the DART Pipe and filters. This is quite unusual for us, as the DART has actually been a very popular product and many customers really love it. I’m also sorry to hear the filters didn’t fit as expected. We’re always happy to help and support where we can 😊 If you genuinely don’t get on with the product and would like to discuss returning it, please feel free to get in touch with our customer service team and we can try to organise something for you. Kind regards, James

Posted 2 months ago

“I didnt received the second part of my order after a monté....”

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Posted 2 months ago

“Very bad vapour output, pould be easier and more wnjoyable vapour wise to smoke a cigarette”

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Posted 3 months ago

Hi Ben, Thank you for your feedback, I’m really sorry to hear that you’ve been disappointed with the vapour output from the G Pen Dash 2. It’s worth noting that vaporising is quite different from smoking a traditional cigarette or joint, as there is no combustion involved. Because of this, the vapour can feel lighter and less visible, especially on more compact, entry-level devices like the Dash 2. The Dash 2 is designed as a budget-friendly introduction to dry herb vaporising, but if you’re looking for thicker vapour production and a more powerful experience, higher-end devices (typically around the £150–£200 range) do tend to perform significantly better. If you’d like, I’d be more than happy to help recommend a device that better suits what you’re looking for and gives you a much more satisfying experience. Thanks again for your feedback, it’s really appreciated. Kind regards, James

Posted 3 months ago

“I haven't received anything yet”

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Posted 3 months ago

Hi there, Thank you for your review. I’m really sorry to see this, as we always aim to ensure every order arrives safely and on time. I’ve looked into this for you, and according to the Royal Mail tracking (KD154159950GB), the parcel was successfully delivered on 22/04/2026. We are based in Jersey, Channel Islands, and delivery to the UK typically takes 3–5 working days, which this order was well within. I have also tried reaching out directly to help resolve this, as sometimes parcels can be received by a neighbour, left in a safe place, or marked as delivered slightly before being located. Please do get back in touch with us so we can look into this further and make sure everything is fully resolved for you. We always do our very best to look after every customer. Kind regards, James

Posted 3 months ago

“8 days, still waiting for myvape No communication. No tracking provided. Phone is never answered. Very poor. Wish I had gone somewhere else.”

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Posted 3 months ago

Hi Barry, Thank you for your review, and I’m really sorry to hear about your experience so far. I can confirm that your order was dispatched and is on its way to you via UPS (tracking: 1ZCW71290426201022). Having checked the latest tracking update, it shows that the delivery has been rescheduled while the parcel is in transit. As the Isle of Man is considered a more remote delivery area, there can occasionally be delays with couriers, which appears to be the case here. That said, your parcel is still actively moving through the network and on its way to you. I completely understand your frustration, especially regarding communication, and I do apologise if you’ve had difficulty getting through. We are always here to help and will gladly assist with any updates or support you need. Please do feel free to contact us directly and I’ll make sure you’re fully looked after until your order arrives. Kind regards, James

Posted 3 months ago

“The jet clipper that came with the device didn’t work 😓”

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Posted 4 months ago

Hi there, Thank you so much for your review, I really appreciate you taking the time to share your feedback. I’m really pleased to hear you’re happy with your DynaVap, but I’m very sorry that the Clipper lighter included wasn’t working properly. Sometimes they just need a quick refill with gas to get them going, but if you’re still having any issues at all, please don’t hesitate to get in touch with me directly. I’ll happily sort this out for you and arrange a replacement. Thanks again for your support, it genuinely means a lot. Kind regards, James

Posted 3 months ago

“Complete, waste of money.Never buying again.”

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Posted 4 months ago

Hi there, Thank you for your review, and I’m really sorry to hear that you weren’t happy with the product. Just to mention, CBD cartridges don’t produce a “high” like THC products. They’re designed more for a mild, relaxing effect, which can feel quite subtle depending on the individual. That said, I completely understand that it may not have met your expectations, and I’m sorry it didn’t work for you. We do have many customers who really enjoy these cartridges, but everyone’s experience can vary. If there’s anything I can do to help, or if you’d like advice on a product that may better suit what you’re looking for, please don’t hesitate to get in touch. I’m always happy to help. Kind regards, James

Posted 3 months ago

“None of the vapes worked well all continued to burn after I’d taken a puff wich was weird so had to throw them all away 🥲”

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Posted 6 months ago

Hi There I’m really sorry to hear that the vapes didn’t work as expected. As we discussed over email, replacements have already been arranged, and we’ll always do our very best to put things right. All I can do is sincerely apologise for the inconvenience caused. I do hope everything is now resolved and that you’re happy, but if there’s anything else I can help with at all, please just drop our customer service a message and I’ll personally take care of it. Thanks again for your patience, it’s really appreciated. Kind regards, James

Posted 3 months ago

“have not recieved my purchase yet.”

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Posted 8 months ago

Hi Rudi, I’m really sorry that your order didn’t arrive. As this was being shipped to Malta, deliveries can unfortunately take longer than expected, and customs delays can sometimes cause additional issues. As discussed via email, we have already issued a full refund for your order. We are always here to help, and I will always personally do everything I can to resolve any issues as quickly as possible. If there’s anything else you need at all, please don’t hesitate to get in touch. Kind regards, James

Posted 3 months ago

“I have not received the item”

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Posted 10 months ago

Hi Sophie, I’m really sorry that your order didn’t arrive. It looks like the parcel was unfortunately returned back to us during transit. We did reach out via email to double-check the address and postcode, and you can also view the tracking to see the return status. A full refund has now been processed for you. We’re always here and happy to help, and I’ll personally take care of anything you need going forward. Please don’t hesitate to get in touch if there’s anything else I can do. Kind regards, James

Posted 3 months ago

“I bought 2 disposable vapes, and it didnt even last 1 day before the battery ran out. I had paid 60£ and it was not what I was expecting, the advertised vape says 16000 puffs but I barely used it.”

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Posted 1 year ago

“The taste was off and made me sick.”

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Posted 1 year ago

“Brand new out the box and it tastes nothing like mango, it’s not burned it just tastes absolutely disgusting and it doesn’t give me any buzz”

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Posted 1 year ago

“Didn’t receive order”

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Posted 1 year ago

“The item I originally ordered was out of stock, after weeks with no email I contacted to be told to pick a different colour which I did. No update when the item was dispatched and no tracking information provided. After waiting over a week still no item and was advised a replacement would be sent again no update when item allegedly shipped and no tracking. So one of the main Christmas gifts i had ordered never arrived and i had to make a very last minute change. Nothing has ever arrived but thankfully I received a refund.”

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Posted 1 year ago

“Ho ordinato un adattatore dynavap ma non'é mai arrivato !!!!! Voglio almeno il rimborso”

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Posted 1 year ago

Dear Marcantonio, I hope you are keeping well. I am very sorry to hear that your order has not arrived. Please rest assured it was definitely dispatched. I am happy to arrange a refund to your card, which will be processed within the next two days. I believe the issue may have been due to the Christmas post around 14th December, as there were some disruptions at that time. Unfortunately, it seems the postal service may have misplaced the package. Once again, I sincerely apologise for the inconvenience caused. The refund has already been processed. If there is anything else I can assist you with, please don’t hesitate to let me know. Kind regards, James

Posted 1 year ago

“I ordered items worth £250 and VaporizerHut sent it via Royal Mail, but delievered to wrong person which has no name mentioned in Royal Mail website. When I reached out to VaporizerHut for a response as they are supposed to follow up with Royal Mail, they stopped replying to my emails and picking up my calls. My £250 are down the drain and I believe this is because the team is looting customers and does not care about its customers.”

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Posted 1 year ago

Good morning Akash, I hope you're well and having a pleasant Saturday morning. Your order was originally dispatched to the address registered on your account. We've sent you a separate message asking you to confirm this address. You can also see from the tracking information below that the order was delivered. The first delivery attempt was made on Tuesday, 3rd December, but there was no response. It was then successfully delivered and signed for on Wednesday, 4th December. Tracking information: Royal Mail Tracking Link:KD152715592GB https://www.royalmail.com/track-your-item#/tracking-results/KD152715592GB Since the order still hasn’t turned up and appears to be missing, and as your neighbours have not received the package, I have arranged for it to be dispatched again in Monday’s post. To proceed, I urgently need you to confirm whether the address registered on your account is correct. Once I have your confirmation, I will arrange for the order to be dispatched and provide you with an updated tracking number. Please rest assured that we are absolutely not trying to deceive or disappoint any of our customers. We take great pride in providing excellent customer service and resolving any issues as quickly as possible. I look forward to your reply and hope you have a wonderful weekend. Kind regards, James

Posted 1 year ago

“Product i bought perfect. Customer service really really bad i called the number on their website a few times on different times of the day they didn't pick up the phone once.”

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Posted 2 years ago

Hello Julian, I hope you are well. I'm really pleased that you are happy with your order. But I'm very sorry if your telephone call did not get answered. There may have been a problem with our phone system on this occasion. But we always respond to our emails and chat request super super quick. So apologies about this. If I can ever help with anything in the future just let me know. Kind regards James VaporizerHut

Posted 2 years ago

“I did not receive my shipment”

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Posted 2 years ago

We are sorry to see your review since looking at the FedEx tracking information. Your order did arrive. Deliveries to Saudi Arabia really do take a lot longer even with FedEx. As you can see on the FedEx tracking information on the link below the package did arrive in Saudi Arabia at your address. https://www.fedex.com/fedextrack/?trknbr=817579561700&trkqual=2460307000~817579561700~FX If we can ever help with anything else, do please just drop us a message any time. Kind regards, James VaporizerHut

Posted 2 years ago

“Buongiorno il mio ordine non è ancora arrivato e sono passati 10 giorni lavorativi”

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Posted 2 years ago

Shipping & Delivery
Delivery Methods	Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	95%
Accurate And Undamaged Orders	100%
Customer Service
Communication Channels	Email, Live Chat, Telephone
Queries Resolved In	Under An Hour

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