VaporizerHut Reviews

Name: VaporizerHut
Address: PO Box 284 Jersey Channel Islands, United Kingdom
Rating: 4.64

4.6 Rating 590 Reviews

91 %

of reviewers recommend VaporizerHut

4.6

Based on 590 reviews

Shipping & Delivery
Delivery Methods	Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 90%
Accurate And Undamaged Orders	97%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5

VaporizerHut 5 star review on 28th June 2024

Darren Johnson

VaporizerHut 5 star review on 26th April 2024

Joseph Smith

VaporizerHut 5 star review on 25th December 2023

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I can’t review the items I ordered, as I ordered them ten days ago and haven’t received them. Poor business. Poor communication. Pretty sure it’s a scam.DON’T BUY.”

Helpful Report

Posted 2 years ago

Hello Karl, We have been replying to your emails and we always communicate to our customers. I am so sorry that you have not received your order yet, we have also sent you the tracking information which is showing that your order it's pending delivery with the Royal Mail. Sadly the Royal Mail has had many strikes lately and there has been severe delays due to the bad weather. We are hugely sorry that we have not been able to deliver your order on time on this occasion. We will always make sure you receive your order otherwise your order will be dispatched again or a refund would be offered. Feel free to always contact customer service as we will do our best until you have received your order. Kind regards James VaporizerHut

Posted 2 years ago

“Contacted multiple times over a number of weeks about order not arriving and I was fobbed off and told to wait a few days a number of times. Would not recommend - spent nearly £70 and received nothing.”

Helpful Report

Posted 2 years ago

Hello Very Valued Customer After speaking with you on the phone I am very pleased to hear that you have now received your replacement order. Unfortunately we have had a few disasters with the Royal Mail postal strikes and unfortunately a few deliveries have gone missing on this occasion. I'm pleased after sending your package again you have now received your order. We are always here to help any time so please do email customer service. Kind regards James - VaporizerHut

Posted 2 years ago

“I have not received it in. Post”

Helpful Report

Posted 3 years ago

“Ordered item over two weeks ago and it still hasn't arrived. Shipping status hasn't updated in almost a week. The company they use for standard shipping is not good at all, I am being prompted to review a product I haven't even received.”

Helpful Report

Posted 3 years ago

Looking at the tracking information on the link below it shows that your package has arrived in your country https://www.jerseypost.com/tools/track-trace/?tq=RK102905126JE We would be so grateful if you could get back to us and let us know. We are always here and happy to help.

Posted 3 years ago

“Vaporiser arrived in time, but it doesn’t feel like it works properly. I have tried to contact the customer service and had no response at all.”

Helpful Report

Posted 4 years ago

“I wouldn’t use you again, terrible customer service. He’d rather screw people over”

Helpful Report

Posted 4 years ago

Hello, Since you have left your review anonymously I have no idea who you are. All I can say is I would be happy to sort out any issues so please do contact customer service on the email - info@vaporizerhut.co.uk I am happy to help with any questions at all. Kind regards James

Posted 4 years ago

“great costumer service ...”

Helpful Report

Posted 4 years ago

“Never received this item.”

Helpful Report

Posted 4 years ago

Hello, I am extremely sorry to hear you haven't received your order. Please send customer service and email info@vaporizerhut.co.uk I will make sure I find out where your order is. Please note deliveries have been taking a little longer lately due to coronavirus restrictions with the Royal mail. Please do send an email as I am always here to help. Kind regards James

Posted 4 years ago

“Terrible pods came leaking and continued to leak while using, total waste of money flavours are good just a shame they arent good pods had to thorougly clean my pod will not be using again.”

Helpful Report

Posted 5 years ago

“The puffs i bought were clearly fake as i had some from america to compare. It tastes like its burning and is very unpleasant.”

Helpful Report

Posted 5 years ago

Hello, I hope you are well today, I’m very disappointed to receive your review. Is there any reason why you have left you review anonymously? I can 100% confirm that the Puff Disposable pods we sell are genuine and original we order them from an official distributor in the United States called Midwest-goods wholesale they are a huge distributor and only sell genuine products. We have not received any private email from you explaining that you think you’ve received a fake product is there any reason why? I would like to get this issue resolved as soon as possible. Kind regards James

Posted 5 years ago

“unfortunately I can't give a good review like I'd like to, as after a month I'm yet to receive my package”

Helpful Report

Posted 5 years ago

Hello Aleshandro, I hope you are well, I really wish you had of sent us a message to say you have not received your order. I’ve just checked the tracking information and it’s actually showing your order has been delivered if you take a look on the link below https://www.jerseypost.com/tools/track-trace/?tq=RK020322455JE Is it possible somebody could have signed for delivery? I would like to help get this issue resolved for you. Kind regards James

Posted 5 years ago

“Took 2 months to get my order shipped out.”

Helpful Report

Posted 5 years ago

Hello, We are extremely sorry to hear your order took so long to arrive in some jurisdictions customs can delay the delivery arriving. Unfortunately since you left your review anonymously we don’t really know who you are so we can’t help you any further. If you decide to send us an email directly to our customer service we will be happy to offer you a discount code or help with any inquiries for future. We really do apologize for any inconvenience caused by any delays. Kind regards James

Posted 5 years ago

“I have not recieved my Package still.”

Helpful Report

Posted 5 years ago

Hello Ahmed, I hope you are well and having a good day, we can confirm that your order was definitely dispatched to your address in the UK. If you do not receive your order within the next two days can you please respond to us via email and we were arranged for your order to be dispatched again. Kind regards James

Posted 5 years ago

“Long and expensive delivery and the wrong product arrived. Disappointing.”

Helpful Report

Posted 5 years ago

“As I opened the box the carry case was damaged I would like this replaced I have pictures”

Helpful Report

Posted 5 years ago

Thank you so much for your email, I’m extremely sorry to hear that the box was damaged I will definitely be able to help resolve this situation. Could you please send me photos as this would be really helpful. I look forward to hearing back from you and apologise for any inconvenience. Kind regards James

Posted 5 years ago

VaporizerHut is rated 4.6 based on 590 reviews