Van Line Direct Reviews

Name: Van Line Direct
Address: 2 BISHOPS WHARF WALNUT TREE CLOSE, 2 BISHOPS WHARF WALNUT TREE CLOSE,GUILDFORD,GU1 4UP, Guildford
Rating: 4.58

4.6 Rating 2,477 Reviews

91 %

of reviewers recommend Van Line Direct

Company Reviews

Metrics

4.6

Based on 2,477 reviews

Shipping & Delivery
Delivery Methods	Courier, Own Driver, Postal Service
On-time Delivery	99%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.5 out of 5

Anonymous

Anonymous // 01/01/2019

Filter: Rated 4 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Competitive, efficient and direct , just what was required to insure my vehicle”

Helpful Report

(Kazi Ahmed) - Posted 6 years ago

“Agent was very nice and professional but the annual price shown on website was £50 less than I had to pay!! Had to ring to buy it, couldn’t buy online direct. Website gave me the phone number of van line direct and agent said the 12 month installment price with £50 interest added was same as the one up front payment annual price. So I was quoted annual price of 322 but had to pay 377. Very misleading.... Apparently the 322 was shown as a price but you have to pay 377 because the 322 doesn’t exist????”

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(Rachael Griffith) - Posted 6 years ago

“Very pleased with the service”

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(Callum Barber) - Posted 6 years ago

“I love it”

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(Sadiqa Manan) - Posted 6 years ago

“Very good customer service”

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(Stuart Rooney) - Posted 6 years ago

“Very good over the phone just a slight delay in getting through due to your call centre beeing busy”

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(Kazi Ahmed) - Posted 6 years ago

“All sorted 1 phone call”

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(Nosiphiwo Mute) - Posted 6 years ago

“all good”

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(Kululwe Zitumane) - Posted 6 years ago

“Very helpful”

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(Annie Mguba) - Posted 6 years ago

“Very good service”

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(Lauren Barnard) - Posted 6 years ago

“Very good service if I had one complaint it’s the very long bit you have to listen to at the end.”

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(Callum Barber) - Posted 6 years ago

“Great service will recommend to others.”

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(Ben Hollington) - Posted 6 years ago

“Helpful.”

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(Stuart Rooney) - Posted 6 years ago

“😃”

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(Ben Hollington) - Posted 6 years ago

“Overall service was good. Time setting up the insurance was not excessive. Phone was answered promptly.”

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(Callum Barber) - Posted 6 years ago

“Very fast and efficient the terms at end with automated recording was very poor with low sound quality”

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(Lauren Barnard) - Posted 6 years ago

“Ya all good”

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(David LaBorde) - Posted 6 years ago

“nice bloke helped to sort insurance”

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Posted 6 years ago

“it was very helpful and he helped with the quote very well”

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Posted 6 years ago

“All good Thanks”

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Posted 6 years ago

Van Line Direct is rated 4.6 based on 2,477 reviews